Exceptional Customer Service from Collision Center
by Bonnie J. Hazelquist from Rhinelander, WI 54501
November 10, 2016
I was preparing my 2013 Equinox LTZ (purchased new in May of 2014) for winter by cleaning it inside and out. To my dismay I found a 1"x5" rust spot on the inside bottom of the rear passenger door. Couldn't believe it and I couldn't remember if the vehicle was at 36k or 38k, I was really upset. When I showed the spot to my husband; he said, "Call the dealership and see what they say". Yeah right it's Sat, afternoon. Well I took my husband's advice and called. I reached the Collision Center Manager, Dave Menden, at Parson's of Eagle River, Inc. (Eagle River, WI a half hour from our home). Dave said, "bring the car in and I'll take a look at it". I was so surprised, he was really interested in taking care of the problem. When I arrived Dave checked in the computer system and found that we were ten miles shy of being over the warranty. He said we will fix that door and do the other three too. He also arranged for me to have a free rental car for the days my vehicle would be in the shop. I was so relieved and happy that my vehicle was going to be repaired and Dave really gave me exceptional customer service. Thank you Dave and thank you Parsons of Eagle River, Inc. you made my day and gave me another reason to say I am a Proud Chevy owner!
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