Very prompt replies to inquiries. Very nice to deal with in person. Buying process when quickly once started.
However, they either did not inspect the car well enough or intentionally withheld information that would have been nice to know before driving 6 hours to look at it. "Is there rust on it?" I was immediately sent a picture of one spot where paint had been scraped off and showed a small amount of rust. What I wasn't told was that the hood was covered in pockmarks that will lead to rust soon, and that there were dings and scratches in many places that will do the same. Perhaps they didn't know the car had been in an accident, but we could tell as soon as we saw it. The door hadn't even been put back together properly and the paint was close, but not quite. Although they had a shop inspect and fix some things, there is still a bad wheel bearing that we will need to fix that was not even mentioned. No backseat head rests. Driver side speaker not working at all. Seemingly random things damaged that were not mentioned in the listing. I may still have traveled 6 hours if I had known these things, but they could have done a better job inspecting and outlining issues when listing the car.
The car is serving its purpose of getting good gas mileage and having a lot of cargo room, but there are a bunch of little things we will be responsible for fixing for it to look and run decently. Great people to work with, but needs improvement when it comes to thoroughly listing their inventory.
by Cantor family???s Mitsubishi from DealerRater.com
November 17, 2018
We recently bought a brand new vehicle from Wallace Nissan Mitsubishi in Kingsport Tennessee. Originally we were looking for a used family vehicle we stopped at Toyota of Kingsport and they treated us awful. They were not helpful or friendly at all. My husband said let???s try one more place and that place was Wallace. Our salesman???s name was George Barton he was very kind and helpful and he got us into a brand new Mitsubishi Outlander for only $50 more a month than we were paying for our old 2007 van! Plus we have an awesome warranty. Thank you so much George and Wallace Nissan Mitsubishi😊
We received excellent care. They worked with us and got us the payments we could afford and we left with a new Mitsubishi Outlander. Wasnt really planning on buying. We just went to look but left with a new car.
We experienced no problems while deciding on a car to meet our needs. Our sales person was eager to answer any questions that we had and explain any differences. All the different departments were quick and efficient to work with. The dealership provided a good and informative overview of their operation for all departments and benefits available to their customers. Great people to do business with.
They show me the lot and try to get me the payment that I was looking for very helpful and courteous too bad that jeep got away from me someone beat me to it but I'm still looking
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