I was amazed with the courtesy provided this dealership. I was expecting to get a ride home until they completed the repairs on my car. Kathy asked me if I wanted a loaner car? I responded how much per day is it. She replied it’s free! I nearly spit my coffee out when I heard this. I said thank you to her.
The problem with my car the check engine light comes on. I went to Autozone and the ran a test that revealed P0101. ITunes U videos showed this being an Mass Airfow Sensor as the cause of the problem. I had 29,300 miles on the car, thinking that it would cost me an arm and leg if I took the car to the dealership. I bought some MAS cleaner from autozone thinking I could fix this on my own. To make a long story short. I went ahead a took the car from the dealership. This was the Wednesday before Thanksgiving and Kathy said they would start the repair on Friday due to the holiday. On Friday around noon I received a call from Kathy and she told me I could pick the car up anytime before 7 PM.
At end of the conversation I had ask how was it going to cost me? I held my breath! All repairs were free! Yes Free!
I went to pickup my car and and came home a happy man.
Today is sad that more businesses doesn’t that type of service! I appreciate Nissan dealership in Lewisville their staff for making my day just a little bit better. If the scale was 100 I would them 100 stars for the courtesy, professionalism and desire to give quality service to the people who bought cars from them.
Kathy should a get raise for her excellent customer service and her professionalism. Rating. 100 stars!
by Jacque from Lithonia, Ga
December 12, 2018
Reliable, met my needs, love this vehicle and hate to sell it. I have 2 other cars and no longer have room for this one.
Randy was very knowledgeable and helpful. He had a car we were interested in and looked at it but it wasn't exactly what my daughter was looking for. He was kind and understanding when we told him we would continue looking. I would not hesitate purchasing from him in the future.
Second Envoy I had. First on over 200K until someo
by Tom from Birmingham
January 12, 2019
Very dependable. You have little things like lights that go out like you have to replace on any car with $150,000 miles but it beats a $450.00 monthly car payment year after year. Bought GMC Certified Used from Dealer
These are good guys who tried really hard to get me into a good car. My height and leg length made it difficult, but I was shown several great cars that just didn't fit. The one that did I decided against because it was a luxury car, and I didn't want that route. But, all the folks here are great.
Best vehicle I have owned
by Michael from Elyria,Ohio
October 19, 2018
Extremely dependable.always takes me to get parts for my neighbors Ford lol.on and off road,it is awesome.o bought an inexpensive plug and play chip.with oversized mud tires ,I get 24-26 mpg.i love this SUV
Never let's me down in any way
Sales Manager Dru and finance team were true professionals in diligently working to get trade in value assessed and car sale negotiated. The process was quick and they accommodated our needs to ensure satisfaction in all facet.
Very comfortable ride and very dependable
by Brookwoodfarm from Chardon,ohio
April 26, 2018
This is my second Envoy. Bought the first one when they first came out in 2001 and sold it in 2011. Bought the second one in 2011 and I just listed it for sale. Thats 17 years of driving an Envoy and i was never left broke down on the side of the road. Great vehicle. Hope the Acadia can live up to that!
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