My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
I want to say thank you for making my trip for my oil change so easy. In previous years at other dealerships I was always pushed to purchase additional items including clips they broke off my vehicle. I would sit for hours to pay for service that had been promised with purchase of the vehicle only to walk away feeling as if I had just been ripped off. I was so pleased with the service call last week. I called the day before and was told to come on in. It took so little time that I didn't get settled into the lounge. They explained everything and made me feel like a VIP. No attempts to upsell and everything was perfect. thank you for treating me with respect.
Always friendly prompt help. Clean and pleasant and well informed. The guys give good updates in simple language and are honest about things that can be delayed versus more pressing things to be done. Also came back then next month for an axle seal issue repair.
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