The people are friendly and knowledgeable about the vehicles on their lot. They are always my first stop when looking for a new or used car or truck. Elizabeth Alma can get you on the right track when you call.
by Elaerin from Sharonville, OH
January 7, 2019
I’m waiting to sign the papers to buy a 2015 Acadia AWD SLE-2. Took it for a test drive and it has what I want for my family. I can’t wait to take it home!
Found the perfect car on Cars.com and contacted Hubbard. I had a response very quickly. I did have a few questions and sent them to the man who had contacted me. However, after several hours with no response, I contacted salesman John Gustin directly and he immediately found the answers to every question. He has followed up with me after the sale and I am very satisfied with him. My only concern is that the dealership apparently doesn't clear the memory of their used vehicles, they let the new buyer do that. In this day and age, if you don't erase all the data you've input into a car, you're asking for big trouble. But some people may not think about it when they trade in their car. A new buyer could get your home address from the GPS, your phone and contacts from the phone memory, etc. etc. Dealers should make it a practice to wipe the memory of any car they take in before they offer it for sale.
Very comfortable car, love the leather and V6!
by Amanda from Schellsburg, Pa
January 1, 2019
Plenty of leg room in front and back. Drives so nice. Love the get up and go with the v6. Easy to clean leather. Big cargo space in back.
I found the perfect car online and sent a request for someone to contact me. In a few hours I had an email and then a phone call. Lonnie answered all my questions to my satisfaction, so, I drove 6 hrs to pick up my new car. It was everything that it was advertised to be and was detailed and ready to go for me! The paperwork was quickly taken care of so I could get back on the road. Overall I had a very good experience with the staff at Hubbard and would not hesitate to visit them again someday.
Very comfortable but MPG is terrible.
by DMJ60 from Endicott, NY
January 1, 2019
Very comfortable. Many usb, 12v receptacles. Very large storage space. Nice being a bit higher than other vehicles. Rear window tint is great for night driving. But only 14.0 MPG.. Mileage is way worse than expected.
Overall experience was very good from the sales person to the financing person. Facilities are in excellent conditions! Only two things that I see need improving.....I inquired online and did not receive any contact back from them. If my email was wrong, you should have at least tried to call me. You may have missed a sale. The other item that I am most disappointed in, is that I only asked for one thing, and that was to have the car detailed. In between the two front seats and under the seats is the same nasty filth that was left behind from the last owner. I really would have liked that cleaned up. I don't want this to be negative just pointing out a couple areas for improvement. Overall very good experience.
Always wanted a truck
by Jc from Stuart,Florida
November 30, 2018
I like the looks of it the And the ride and I’ve always wanted a truck so I’m very happy And look for years of enjoyment with it
I found a nice used car from Hubbard. So far the experience was overall pretty good. I had a few minor things that were not necessarily GREAT but they are trying to fix them. I was only given one key for a keyless entry. Although the car has OnStar if I don't renew it after the three month free trial period, then I won't have a way to unlock my car if I don't get a second with the purchase. They are trying to charge me $125.00 to get the second one, but I am in the process of trying to have them get me the second for FREE since I have NEVER in my life bought a car without the second key. Craig is great, he is funny and easy to work with. He listens and tries to make things right with you. I truly appreciate his kindness and help.
Best Pickup I Think in its Class five star rating!
by GMC Lover from Washington DC
December 25, 2018
This Pickup drives Wonderful I Truly recommend this vehicle to anyone interested in buying a Pickup truck, good on gas suspension is sound good power! Plus Great Look, The people at Capital Auto was very Professional!!!
We have always had the best experience when leasing a car at DeFouw Chevrolet!! Pam Strain is AWESOME!!! She has helped us the last two times we have leased a car and I would highly recommend her to my friends and family. She even called to tell us about the Fall Harvest Sale they had going on. Thank you!! We love our Red Equinox!!
Another dud from General Motors
by Nursemel131 from Glenburn, ME
January 5, 2019
This vehicle from the start had issues. At 2,000 miles the auto stop feature failed and I was stuck in the middle of an intersection. I had to turn the vehicle off and restart it to get the engine to re-engage. Which then I got pulled over from a police officer because I hesitated too long at the intersection. The dealership had it for 1.5 weeks as it needed a new battery and cam shaft cylinoids. The local dealership had been great but GM directly is horrible. It now has radio software issues that I have had it in now twice for it and still isn't working properly. I had a 2017 Acadia before this one that was so unsafe GM ended up buying back from me. I will buy from the dealership again but I will never ever purchase anything from General Motors again.
Dan Landes was great to work with. We have purchased our vechicles from DeFouw for many years and they always come up with what we want.
Two week review
by SC_Trucker from Fountain Inn, SC
January 6, 2019
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
Defouw had the perfect truck for me. It's been 29 years since I've purchased a brand new vehicle and Dakota made my buying experience quick and painless. She was very helpful and an enjoyable salesperson.
Very stylish and roomy, nice ride.
by Tom from Boyertown,PA
December 22, 2018
This car is head and shoulders above all the others I looked at in it's class. The V-6 is very powerful and gets 25 mpg on the highway and 22 city. I highly recommend it!
Joe the sales rep. is wonderful. This is my 2nd vehicle in a row from Joe. I trust him, that is very important to me. My 1st purchase was a quality ride. Hoping for the same...Thank You Joe Atkinson...
Excellent vehicle, great on fuel
by Acadiarocks from Lethbridge, Alberta
December 21, 2018
I really like this, it’s great on gas and comfortable to drive. Versatility is excellent from kids to pets to cargo, even room or camping fits a nice air mattress
Our experience with Pam was excellent. She went to bat for us to get good trade-in prices on our 2 vehicles. Pam was very pleasant, knowledgeable, followed-up as necessary without pressuring us. She answered all our questions and was available when we called or visited the dealership. I wouldn't hesitate to recommend Pam to a friend.
I recommend this..
by Family mam from EDMONTON
December 15, 2018
For my first time owning a GMC since I got my first car out of all three ive owned this is the best one ive had since my kia. I also recommend this vehicle if your looking for a family car to travel with or just camping. Its great to have and great on gas
We cannot say enough good things about Ben Mullikin and the DeFouw BMW of Lafayette team.
Ben made the entire car buying experience easy, enjoyable and hassle free. We gave Ben a detailed list of our needs and he worked overtime to find the perfect vehicle. Ben listened intently to my wife and made sure all of her needs were met - from the test drive through delivery of the vehicle.
In our opinion, BMW of Lafayette is the only place for us to purchase a BMW.
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
My wife and I were looking for a family SUV or minivan and found several vehicles in Raisor Automart with pretty nice prices through Cars.com. So we made an appointment with Suzi and drove there on one Saturday morning. Most used vehicles here are within 2-3 years' range. No one pushed us to buy anything and we were given enough time to test one 2018 Nissan Pathfinder, one 2015 Toyota Sierra and one 2015 Honda Odyssey. Finally we decided to buy the 2018 Nissan Pathfinder. Since the price of this make and model is already the lowest we could find on Cars.com within 150 miles, we didn't spend much in negotiating. The transaction was quite smooth and we drove the SUV back in the afternoon.
Great all-purpose car for all family activities
by culmed from grand rapids
January 28, 2018
Great for road trips, camping, skiing, hunting, and boat towing. Incredibly reliable and never had any issues. Proactive about maintenance and GMC dealership service 3 times a year.
Very easy and fast, got a 2015 chrysler 200 with 6500 miles for 13999. Was very happy with the deal and even purchased a 100k mile warranty. Was able to come in with everything i needed and drive out the same day with a new car! Very happy and thanks Bill Ahler and Auto Express-
I LOVE MY NEW CAR!
by FrancesBish from Ten Mile, TN
January 3, 2019
Thanks to Doug Clark, I found the perfect vehicle for me. I absolutely love my new Suburban, all the features and even the color. I had a great over all experience.
I walked in and told the salesman I was interested in buying. He took a copy of my drivers license and handed me a license plate to be able to test drive what ever I wanted. It would have been nice to have a salesman walk with me and tell me the options on the various cars. I asked him where a few different cars were that I seen online and his response was "they are either out front or out back"....so I was on my own to find a specific car. OOOOKKKKK well wow, so out of hundreds of cars and I had no direction. I walked around for awhile, looked inside a few and drove a few. Several of the cars I looked in were dirty, I did not even drive because they had not been cleaned up. I had a few questions for my salesman about payment amounts and he said I had to fill out an application prior to proceeding. I thought this was weird , I was pre-approved by my own bank, but I was trying to stay within my budget amount. Before I say to much more, lets just say I won't recommend this place to anyone. Very frustrating. If I could return the car I would, Where is the Customer Service these days?
Best of the best
by Karla from Crandall, TX
January 9, 2019
I am a mom of 3 and this car definitely meets this busy mamas lifestyle needs. The cargo space is just right and the 3 rows is ideal.
Very quick sale. All the paperwork was ready when I got there. Brian Stout did a great job!
great looking vehicle handles great
by miah from Taylorville
December 24, 2018
the suv is great inside and out no complaints as of yet. Love the sliding back seats for extra leg room . back up camera is nice.
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