Happy with the efforts of everyone involved in my deal.
by Denali from DealerRater.com
December 5, 2018
Adam, Gregg, Ryan and the rest of the team at Star really put in time and effort to make me happy in the truck I wanted, with a rate, payment, and ext warranty that I expected. This is my 5th vehicle from Star, and I will continue to deal there, as well as send my friends.
Worst costumer support
by Dctt101 from Plain City, Ohio
January 8, 2019
This is a nice truck except for a few problems 1. The paint is cheap and scratches fairly easily for the price of the truck. 2. No rear heat or a/c in crew cab 3. The worst costumer service ever. (Let me explain) I took my truck to two different dealerships for the same problem multiple times for the drivers assist warning. They replaced the sensors under the seat at least twice and now saying they need to be replaced again @ $658. I keep asking why the problem is always intermittent with no answer. I suggested they check for a short, but was looked at like I was stupid I am over my warranty by a little over 600 miles and GM says they won't help me. You be the judges
Anthony was an awesome help in obtaining our new Jeep! He was easy to work with, friendly, not a typical salesman! He was able to get us to where we wanted to be with payments and we appreciate his efforts! Love our new Jeep Cherokee!
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
I dealt with John Rider from Bergey's and he assisted me throughout the process, showing me alternatives at all my price points. At the end of the day I got the car I wanted at a very fair price. Great experience!!
Everything I was looking for!
by Tonia M from Tacoma
December 4, 2018
She is Beautiful. Everything I was looking for and more. It is used but came with a New 6 year/100,000 warranty because it was a CPO! What a deal.
Not your typical dealership. This family friendly dealership makes car buying stress free. We just purchased a GMC Terrain here and the process was so smooth thanks to John Rider and his team. I sent an email requesting a quote, which John promptly replied to. I spoke with him on the phone and he set up all the financing with the business manager. By the end of the day we were driving home in our new vehicle. I would highly recommend Bergey's and make sure to ask for John Rider. This was the easiest car buying experience I've ever had.
i love big truck
by george from Franklin
December 18, 2018
this truck and other was the first truck i own i had a ford truck but the gmc is the best one i own so for.
She was the best experience I???ve ever had with a car salesperson! She makes you feel right at home. Has any information you may need right at hand. Very easy streamlined process with this great person! Will definitely use her again in the future and recommend to anyone who is looking for a new car!
by Michele from Sandy Creek NY
November 19, 2018
This vehicle exceeds all my needs and wants. Has more standard "extras" on it than expected. Roomy for family vehicle. Rides very smoothly and handles great. Excellent power and acceleration.
Yesterday, I got a car from Bergey???s Chevrolet for the 3rd consecutive time. After working with Matthew Cerefice on the previous two, I went straight to him for the third. Each transaction was unique, but this one was complicated and dragged out more than a week. Matt handled it excellently and was great at staying in touch with me throughout. When we finally got to the signing stage, it went quickly, without a hitch. I used Bergey???s service for my previous 2 vehicles and will continue to do so for my 3rd. This is a family-run dealership that evidently supports work/life balance for its employees, and employs good people. I highly recommend supporting it by shopping there for a car.
Love this truck
by Jeanasfun from La Crosse, WI
December 26, 2018
Overall this truck is fantastic and very comfortable. The only thing I don't like is the 6 speed transmission, but you can't get away from that anymore in any truck. The reasoning I'm sure is to get better mileage, but it only really helps on the highway. In town they just seem to shift up too fast so if you need to get on it, there is a bit of delay and it feels cumbersome. Some have 8 or more gears now and I can't even imagine how they respond. I'd prefer to suffer the mileage on the highway to go back or a 4 speed transmission. I love the step in the bumper to get in the back as well as the lighting in the truck bed. Really everything else on this truck is beautiful.
Grant Souder sold us on a 2018 diesel Chevrolet truck. With his honesty and total commit to us as buyers we bought the truck within an hour.
Two week review
by SC_Trucker from Fountain Inn, SC
January 6, 2019
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
Everyone at the dealership was extremely helpful and personable. Sarah was fantastic in explaining the different vehicles and trims, and not to mention has a wonderful personality. John worked really hard to get me a great deal. I was offered above market value for my trade and my monthly payments are less than what I was willing to do because of John's hard work and honesty. I have already started referring friends and neighbors to this dealership.
I recommend this..
by Family mam from EDMONTON
December 15, 2018
For my first time owning a GMC since I got my first car out of all three ive owned this is the best one ive had since my kia. I also recommend this vehicle if your looking for a family car to travel with or just camping. Its great to have and great on gas
Thanks Mike McVeigh, Brendan Bell, & Lance Simpson for an easy and great deal. Great place to do business! Easiest group to deal with and highly recommend. TriCounty CDJR
Very comfortable but MPG is terrible.
by DMJ60 from Endicott, NY
January 1, 2019
Very comfortable. Many usb, 12v receptacles. Very large storage space. Nice being a bit higher than other vehicles. Rear window tint is great for night driving. But only 14.0 MPG.. Mileage is way worse than expected.
came to Chapman Ford and met Fred Bell. He was super nice and very helpful .This was the first car I was buying since my Fiance passed away and Fred was very knowledgeable.He made the process easy and not as stressful as I thought . I would recommend him to my family and friends
Water leak front window stabiltrak problems
by Candice92 from Union mills In
January 13, 2019
This is a roomy vehicle and nice to drive . Accept it has more problems then anyone should have in one vehicle . We bought it with 39,000 miles and 3 days later figured out that the front windshield was leaking and dripping into my steering column . The dealership would not take the vehicle back. So I had gmc involved . They gave a warranty for 30,000 additional miles . Within a month later it was a snow storm I was trying to get home and guess what the belt comes off . They tell me I drove it into a snow bank . I say it was not and we live in Indiana and we get snow . So I can’t drive it in the winter now ? There r documented moments where we would lose steering while Turning . And the car would stall . I returned it to the dealership notified gmc and told them I was not coming back for the vehicle . I felt it had to do with water damage because the vehicle had been sitting on the lot in rain snow and ice for months . They gave me my 5 th loaner car and said they would not call until everything was fixed . I still did not want to keep the car felt it was unsafe for my teen to drive . Every light on the vehicle is on constantly and my auto start no longer works . Now the Stabili Trak light is on we get reduced engine power while driving 70 miles an the car just gives out . Pretty sure I smelled something burning the other day . And at that time the vehicle was not having this problem . Maybe GMC just wants these vehicles to catch fire and burn to the ground so they can keep looking the other way !!!! 🤬
This was our first experience working with Patriot. Started working with Bob Johnson to possibly purchase a Traverse but then decided to replace our 2008 Tahoe with a new Tahoe. Despite all the searching Bob did for us, we couldn’t find exactly what we wanted. So through Bob we ordered a 2018 Tahoe. From start to finish (got the Tahoe yesterday!!!), we worked with Bob for a long time and he was always kind, patient and helpful. Whether we stopped in, called or emailed (and we did all three), he always found time for us and was very responsive. We met other great people at Patriot and the dealership was always immaculate. Great experience, great salesman and we are thrilled with our new Tahoe. We now look forward to trying their service department.
Love this vehicle
by Martylick from Aurora, Colorado
December 14, 2018
My wife is in a wheelchair and this vehicle provides the ease of getting her in and out of the vehicle. Her wheelchair fits great into the back of the vehicle with the 3rd row seats down. Get great fuel mileage, 43.3 is the best so far.
This is my second purchasing experience at Chapman of Horsham, PA and it was well worth the visit. I was treated with the upmost respect and it showed that I'm a valued customer.
The staff did everything possible to accommodate my needs and at the price range I was aiming for. The sales representative was patient, understanding and willing to meet my pricing requirements to the best of his ability.
This is the second time I have purchased a vehicle from them in a 1 year span and I would definitely make the trip from Virginia to Pennsylvania again for my next purchase.
I would definitely add Chapman to my car dealer's list to visit.
Annoying noise from plastic rear bumper on highway
by Retirement Purchaser from Memphis, Tn
November 7, 2018
Wish more attention was given to comfort of cooling and heating rear passenger seating. No rear vents in back at all. This was overlooked during my purchased but became very apparent when I was a back set rider during a hot summer day being transported home from surgery.
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