My husband and I worked with TJ when we bought my car and we knew we wanted to go back to him! He is personable, caring, and always willing to go above and beyond for us. He even came in on HIS day off to help us buy our newest car! We appreciate him and all the employees at Patty Peck! We plan on being with them for a long time!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I really appreciate the way you guys treated us. The entire process was nothing like I???ve ever experienced from a car purchase. Everyone is genuinely friendly. Everyone gave me great customer service. Most importantly, you made me feel like you wanted my business and not just to sell me a car. This was my kind of DEAL!
The salesperson Frederick Brown was very knowledgeable about the Honda product. Through his knowledge of the different functions of the vehicle and vehicle trims, we were able to find exactly what we were looking for.
First time buying a car on my own. Worked with David Wilkinson in Internet Sales throughout the entire process. Everyone was extremely friendly and knowledgeable in the vehicles they were selling. Very transparent in what they offer, what is covered with each warranty, and the standards they maintain.
Within three minutes of filling out my application, I received a response (at 8:30 on a Saturday night). My questions were answered immediately. The financing was soooo easy...and painless, which has not been my past experience due to credit difficulties. The entire buying process was simple. I'm now in the process of picking out a vehicle for more daughter.....and absolutely loving my 2007 Infinity G35!
Trey was a wonderful salesman for us. He worked hard to ensure that our needs were met. He was not pushy, but had a good knowledge of the inventory. He was honest and willing to answer any questions about the vehicles for sale. With salesman like Trey, we will be back
Our customer service while purchasing my new car at wilson hyundai was amazing all thanks to Trikisha. She went that extra mile and truly cared about us and not just as customers. She has contacted me multiple times to check in and make sure everything is still going smoothly, she even dropped my car off at my house after it had been cleaned. She is the type of person that makes purchasing a car a less stressful process.
First of all I was very satisfied with the sales person. David Starita. He showed me exactly what I was looking for and didn???t waste my time. I felt he was genuinely concerned about my needs. He got me an awesome interest rate and got me the payments I needed.
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