Initially we had a 5 star experience. Julia was exceptional from the first phone call to the last in person conversation. Justin the sales manager was eager to help and bent over backwards to get us the car we needed for our family. Jeff in finance was easy to talk to and made us comfortable and worked with us every step of the way. Sounds like a car buying experience made in heaven and if we had a sales person who wanted to "sell" a car it would've been. But hey, everyone's allowed a bad day. All in all Fox Honda is leaps and bounds above the competition and worth the hour drive we had to make!
Great family car
by Jn from Visalia, CA
January 13, 2019
This car served our family if four well. 3rd row have additional seating when needed. Cargo space is great. Kids loved the DVD player... And so did we!
Treated me like family... awesome customer service, would most likely come back when it's time to trade the car in.. my family loves the car and that what matters to me. Thank you guys!!
A very reliable, stylish and cost effective SUV
by Dipankar from Pittsburgh, PA
January 12, 2019
Super comfortable, Powerful, Huge space, nice mileage(20-21 mpg), very reliable SUV. It was my first car and loved it from day 1. In 2016, Honda completely changed the Pilot design to be more sleek, which is amazing. I love the big rear view mirrors, hand rest, huge space. One is bound to fall in love with the car.
The best service department I have ever dealt with in forty years of car ownership. Tammy is the best! I always feel she takes exceptional care of me and my car. I appreciate that she sets me up with the same technician
Most excellent to drive and own this car
by I Mohammadaiyob from Frisco texas
December 6, 2018
This car meet all i need for my family. My kids love this car and it easy to understand all the features and very spacious
Everybody is friendly, and they do explain what work is done or needs to be done then I always get good service on my car, and good coffee too,
Reliable and spacious SUV - excellent value!
by PaulinIllinois from Buffalo Grove, IL
December 26, 2018
We bought this car brand new and have enjoyed it for the past 5 years. We no longer need the car but, otherwise, there are no problems with the car. The 2013 Honda Pilot LX is an excellent SUV - very spacious, comfortable to drive, super reliable and handles the Chicago weather. Would readily buy this car again.
This was a great vehicle with a lot of room. No comfort problems. I purchased it slightly used and it did well for a couple years, then started having some problems. Minor, yet annoying. Since I'm on the road all the time, those minor & annoying problems led to down time that was unacceptable, so I got rid of the Pilot. Gas mileage was not great, only about 15 mpg. Not so hot in the snow either, but it WAS only the 2W, not the 4W. If you aren't in a snowy region and have the time to take in for repairs frequently, this is a good vehicle as the room is excellent inside. I personally like the boxy look of the older Pilot vs the crossover look of the newer ones. Overall, it's a decent ride.
I had 42,000 miles in my Honda Pilot 2016. Since then , I only travelled 2x for out of state and most if the time just in the place. But now I heard some cracking sound when you turned and brought to to dealer to fix it since I still have warranty on it. I brought like 10 times like every after repair , still the problem occurs. The radio fm are very poor sound balance system, start up are poor too, sticking break pedal so I have to used remote start engine. , 1st year of owning it, the battery’s was dead. Now I brought all this attention to the AH M but they regret and denying the problem so they have to protect from damaging their reputation. Thats what all the business is. We are silent but being consumer we should do something about it. We have the right to question since we are paying and buying this brand or product. We are your reasons why your business exist.
The service team at Fuccillo Nissan is excellent. They are friendly, professional, and very efficient. I was very late for my oil change appointment and they squeezed me in anyway with no extra wait time.
by Honda from Lowell Ma
January 11, 2019
I just love this Honda shape no major issues, I’m still keeping it ! Just god oil change when it’s due and I’m god to drive
We had a wonderful buying experience with Brenin at Alan Beyer Volvo. He was very accomodating to our needs, especially since we came from the Buffalo area. I love my Volvo XC60!
Terrific Family Vehicle
by Gary from Cleveland, OH
December 4, 2018
Our Honda Pilot has been a great vehicle. It is comfortable and the heating/cooling is superb! We live in a snow belt area and the FWD did just fine in the winter months. The rear seat entertainment system was enjoyed by children and adults alike. It is nice that those in the rear seat can watch a move and the driver can still play the radio or CD in front. The third row seating allows the entire family to travel in one vehicle. The leg room is cramped for an adult with long legs but average adults to small children are seated comfortably in the third row. There is plenty of room in the back to haul many things when the seats are folded down.
We used this vehicle daily to commute to work but also to travel and to haul a pop up camper. It's a great vehicle.
Bought Honda care.. never do that again. Service department will go to extreme effort to find a reason NOT to pay for repair. Then charge 250 more than it should cost. Felt soiled by the people there. Thought they were honest, but found out very devious. For instance, was told stone caused failure. To be honest, it looked like damage was caused by “other” reasons and AFTER vehicle was left at dealer. I eventually had it repaired somewhere else for less and that service shop could not determine what caused failure. So to be honest, no proof damage caused by stone, but no proof otherwise. But left bad taste and mistrust. No, will not go back, would not recommend. More than likely will never buy Honda again.
Least reliable Honda I’ve ever owned I’ve had many
by Jay Bono from Powers Lake, Wisconsin
November 28, 2018
Bought the 2016 Pilot new to replace our 2009 that my son inherited with 180,000 miles. At 40,000 miles the Pilots reliability went from I Love this car to what the xxxx is going on! Dash light illuminated and the vehicle slowed to a crawl. My wife is a Sunday slow driver. Highway miles mostly. Kenosha Honda reset the computer,
Replaced catylatic converters vehicle spent over two weeks in shop. Got the vehicle back all the lights were back on again. Vehicle brought
Back to Kenosha Honda, got it back a week later unwashed,with it ’repaired’ again. Drove it straight to a Toyota dealer the next day and traded it for a new 4 runner. 2016 Pilots are no good. I have a 2009 Pilot with 205,000 and a Accord with 120,000.
I've been a client of LaMacchia Honda for YEARS. I love these guys. Today they were able to squeeze in my oil change last minute. They were quick and cost competitive for the area. Everyone one -- from John in Dispatch to Ed the service advisor to the women who collect the money -- is friendly and professional.
by Darcie from The woodlands, tx
January 13, 2019
I love my pilot. This is my second one! It drives great, is reliable and is very comfortable. I would recommend this vehicle to potential buyers.
We wanted a particular Odyssey in 2 days. Nate, in sales, was fantastic, and the entire team worked together to make it possible(even though they didn't have it on their lot). The staff was bright, professional, knowledgeable, and personable. We have never had a better experience buying a car.
I just purchased a previously owned car from Honda City and was extremely pleased with the quality of service I received. Mark was so helpful and went beyond the call of duty in providing excellent service to me. He made the whole process so easy and even enjoyable for me. I really appreciated the friendly and professional atmosphere that surrounded the transaction process!
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