Hanza was fantastic (as always) with my repairs, taking care of me, and extremely responsive. I cannot say enough good things about him! While waiting for my car, I test drove a 2019 X5 with. My sales person. Dennis Warren. I trust Dennis implicitly and will purchase my 3rd BMW from him in 2019 b/c of his fantastic service, care for customer, authentic style, and depth of knowledge .
by Pilot Mike from Macomb, MI
December 30, 2018
What can I say, this is my third Pilot. I traded my 2006 in on the 16. For me, there is no other. Go Pilot!
Rob Comstock has been an excellent help to us in regards to our new car purchase (both of them). We are very pleased with our new Rav4. We cannot thank everyone at Gullo enough for helping us exchange the Prius we originally purchased (which it turned out was not the right car for us) for the Rav4. Please thank Mitch Ericson for processing our paper work twice. Also, extend our thanks to Mr. Grice who spent a great deal of time going over all the features of the Rav4.
We went to Gullo because your on line customer service rating was four and a half stars. I am so glad we did. I'm not sure any other dealer would have been willing to exchange cars after purchase just to make a very short old lady feel comfortable and save while driving. I have responded to Toyota's survey and have let them know how great your dealership was to deal with.
Thank you again.
I liked the old boxy style of the Pilot
by Sandi's Avalon from Beckley WV
December 9, 2018
This was a great vehicle with a lot of room. No comfort problems. I purchased it slightly used and it did well for a couple years, then started having some problems. Minor, yet annoying. Since I'm on the road all the time, those minor & annoying problems led to down time that was unacceptable, so I got rid of the Pilot. Gas mileage was not great, only about 15 mpg. Not so hot in the snow either, but it WAS only the 2W, not the 4W. If you aren't in a snowy region and have the time to take in for repairs frequently, this is a good vehicle as the room is excellent inside. I personally like the boxy look of the older Pilot vs the crossover look of the newer ones. Overall, it's a decent ride.
Planet Ford and Chris Peterpaul exceeded our expectations!
by HappyWithChrisPeterpaul from DealerRater.com
December 4, 2018
Chris communicated with me by email and was incredibly patient throughout the discussion. We were able to work out an agreement via email and my wife, Michelle, and I went to the dealership to finalize the purchase. When we arrived, with Michelle's 89 year old father in two, Chris greeted all three of us with incredible respect. He made the process as smooth as it could have been and we could not be happier. Chris made certain the car we chose and our experience exceeded our expectations.
My honda pilot 2017 is the best car I have owned,
by Drexdave from Upper Marlboro, md
January 7, 2019
Its excellent, it's very comfortable and I love the exterior build of the car it's also very reliable , this car honda pilot Exl is worth all the hype.
Went in to the dealership as I saw a really great deal for a used car online. I worked with Shane Gee who was amazing. The process was a bit long but its because they were busy but the facility kept me, my wife, and my 5 year old son occupied. They had a play area for the kids and food and drinks while we waited. Overall the best car buying experience I've ever had.
Great family car
by Jn from Visalia, CA
January 13, 2019
This car served our family if four well. 3rd row have additional seating when needed. Cargo space is great. Kids loved the DVD player... And so did we!
Mr. Doug Tosh did an excellent job explaining many deails.
by MAMAT350 from DealerRater.com
December 5, 2018
Job well done!!!! By Mr. Tosh. Our first experience was good. Hope the car service department will also be a good experience. Thanks for begin so helpful. Mr. Tosh
Reliable and spacious SUV - excellent value!
by PaulinIllinois from Buffalo Grove, IL
December 26, 2018
We bought this car brand new and have enjoyed it for the past 5 years. We no longer need the car but, otherwise, there are no problems with the car. The 2013 Honda Pilot LX is an excellent SUV - very spacious, comfortable to drive, super reliable and handles the Chicago weather. Would readily buy this car again.
They worked hard to make things happen. They never settled even when the deal got tough. They found out ways to make it happen and they truly cared which meant a lot. Great team effort from the salesman all the way up to the sales manager etc. great team great people awesome company.
Best car I've ever owned.
by Retired engineer from Longmont, CO
November 17, 2018
There are too many things I like about my car to enumerate. There isn't a single thing I dislike. What a car! Just took it on an 1800 mile round tri p without a single kvetch (complaint).
Robert Doolittle provided an excellent sales and service experience for us with our purchase of a new Pilot. Most impressively, he got us out the door as quickly as he could on the day of purchase/delivery because we had 2 young children with us and the visit went past lunch time. He then followed up by driving to our home the following business day to spend time orienting us to all the vehicle settingx and features. He has been in constant contact to answer questions and concerns during this first week. We love the vehicle as well as the service he has provided.
Comfortable, good fuel economy, spacious, quiet
by Mac from Freeport, Maine
January 6, 2019
This car is extremely well made. I drive it back and forth to Florida with a full load. This last winter, I averaged 31 MPG for the entire trip down, back, and 5 weeks in the city. With a 3.5 Liter V6, this mileage is awesome. The car has a great ride, with options to make a long drive comfortable. The Honda Pilot is very reliable, and can take 8 people comfortably when needed.
Very impressed and satisfied with my recent purchase. From my first conversation over the phone I was treated with the utmost respect. My daughter was purchasing her first car and I had some issues with my credit but the finance manager Adrian T worked hard and got us approved. When other places gave us no hope or tried to put us in vehicles we didn’t want Houston Used Auto had a large selection of very nice cars to choose Alvin , TXfrom. I’m definitely going to continue to purchase my future vehicles from here. Highly reca
by Amy from Brandon mb
January 9, 2019
8 seater fits my family of 5 (not a van mom!) so this was perfect! Got everything I wanted a more. Only down side is it’s not the greatest on gas.... that I’ve noticed so far!
Very good customer service. Everything has been done very quick and clearly. Honesty is also there. I paid with an extra of $1,000.00 And they mailed me a reimbursement check.
Nice family SUV
by DCDR from Grand Rapids
December 11, 2018
Little to no problems with the Pilot. I have well over 100,000 miles on it. There is not much leg room in the second row, and little to none in the 3rd, was great when my boys were little, but a little crowded now. I would buy a Honda again, if it wasn't for the terrible service of the dealership.
Great family car for off road adventures. Only downside? Not much room for children to grow! The back row had little leg room. Was a fun car to drive for our big family and I would have loved to keep it if it weren't for the cramped seating.
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
A very reliable, stylish and cost effective SUV
by Dipankar from Pittsburgh, PA
January 12, 2019
Super comfortable, Powerful, Huge space, nice mileage(20-21 mpg), very reliable SUV. It was my first car and loved it from day 1. In 2016, Honda completely changed the Pilot design to be more sleek, which is amazing. I love the big rear view mirrors, hand rest, huge space. One is bound to fall in love with the car.
Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers who are just walking in or who have made an appointment and the wait time is always reasonable. Beat dealership in Houston
So far so good.
by slesh from Hartland, WI
December 13, 2018
Too soon to give a good review, but so far so good. I like the towing hitch being standard. I wish the wiring was also included.
I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very upset, but thanks to the sales manager Ammar Sheikh that saw my frustration on my face, he was the only one that seems to be concerned about my issue. I try to talk to the service manager, but he said that he was too busy to talk to me. That was very rude of him to say that, when I know that he was not busy at all. I just wanted to say that you should have more friendly staff like Ammar Sheikh working there in your company. Also, Mr. Rene was very nice to me.
by Darcie from The woodlands, tx
January 13, 2019
I love my pilot. This is my second one! It drives great, is reliable and is very comfortable. I would recommend this vehicle to potential buyers.
by Satisfied lady new to Honda brand from DealerRater.com
November 29, 2018
Service was wonderful and quick and I was kept informed of all that was done. Darnell quickly took care of everything I requested to be done, checked for all additional needed maintenance and notified me of the cost. Very happy with his assistance and the dealership
Comfortable and extremely reliable!
by TexasFan from Belton, TX
December 23, 2018
I absolutely LOVE this vehicle!! I just need to get rid of a car payment for now; but I definitely will buy it again! It is the best vehicle I have ever owned! I love the newer crossover body style!
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