Honda Pilot for Sale in Nicholasville, KY

Spoke with John Russell. I found him to be knowledgeable, professional and personable. Unfortunately, we couldn't come to terms but the experience was very good. I would recommend them. Jerry, Nashville, TN

My wife and I stopped but just to look but found a great car at any even better price. The people could not have been nicer. Everything was explained to us and above board. No high pressure just an honest discussion about what we wanted and what they could do for us. They stood behind what they said and we were treated like family. They wanted a long time customer, not just a one time sale. You should give them a try, even if you don't buy you will meet some great people.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.

My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!

I had to have my vehicle towed in and I was expecting the worse. It was fixed in one day and the cost was reasonable.

Took my Jeep in for a oil change & recall repair, was there ALL day, car hasn’t drove the same since, v8 drives like a 4 or 6 (Jeep was driving fine when I arrive for this appointment), didn’t bother to fill the windshield fluid. Turn around went back to in form them of my complaint blame it on brakes — bs❗️I will be going somewhere else for future repairs, oil changes & recalls AND Future PURCHASES or Trade-ins—-never again❗️❗️

My family and I recently purchased a 2009 Nissan Quest from Audi of Lexington. We were very impressed by the high quality of customer service. Our salesperson, McCall Davis, was very helpful and went out of her way to ensure that our experience was as smooth and positive as possible. Everyone we encountered was good-natured and treated me, and my family, very well. They even have a play-area for children, a most welcome amenity for us since we were car shopping with our family in tow. All in all, we drove off the lot feeling appreciated and most of all happy with our new vehicle.

Been denied by every dealership I've ever been to. Andrew Elam was the salesman I went to and got me in a bran new car no problem. I will be back for future purchases

Great people. Came to an agreement and no BS. Great price on the vehicle. My salesperson was excellent and so was the management team - everyone very friendly and appreciative. Thanks guys!

Their service over the phone was excellent. They help me over the phone looking for a used vehicle and gave me all information as possible for it.

Outstanding buying experience. I was interested in an minivan or a SUV, and wanted to shop several brands. Going to Gates dealerships in Richmond, KY is the ideal way to shop for a car with a Honda, Toyota, Hyundai and Nissan dealership all within a stone's throw. Monica Reed Feigel from Gates Honda was able to take me to the Toyota dealership as well as the Honda dealership and patiently worked with me over several visits until I made my decision. I settled on the 2019 Odyssey, which is an outstanding vehicle that is competitively priced, but far outweighs its competitors for fit and finish. Brian McMahan in finance guided me through the car buying process expertly with integrity and transparency. Great people, great vehicle, great price.

I won't lie, I had a bit of a rough start with Gates Honda, as there was a typo on the website that through things into a bit of a disarray and the sales manager was a bit rude about it, but after concluding my initial call to express interest in purchasing a vehicle, he called back and apologized, and the GM himself made it right. We came in to purchase the vehicle, and the GM, Lance, was very personable and friendly. They made us a great deal. We worked with Kimberly primarily. They took the car through service and cleaned it up and even topped off the gas tank. Unfortunately, when I arrived home, I realized the key wasn't physically turning the lock in the door (it was a used vehicle and the lock pin seems to have been disconnected internally in the door). I called and spoke to Ra'Shaun who sent someone down to pickup the vehicle and take it to service and fix it and bring it back. That was very convenient for me, as I couldn't afford to take time off of work, and we live a decent piece away from the dealership. While driving the loaner vehicle, I realized my vehicle was missing a very important part... the center console cup holder. Hey, that is very important. ;) I called back to inquire about where to purchase these and talked to Kimberly who said it should have been there but as the car was used, it likely had been missing. She referred me to Justin in Parts. Justin was awesome. He offered to order them and was going to cut me a great price, but I'd have to pick them up as they don't ship out from the dealership. Once again, living a decent amount away from the dealership, I started to decline, then Justin told me to grab the ones from the loaner and he'd replace the ones in it instead. That was so helpful, as I'd already been scouring the internet in search of replacement cup holders, and unless ordering from Honda, they seem to be scarce out there. My car has been a great purchase and it is in fantastic condition and drives wonderfully. I have no doubt that it will last me well for years to come. I appreciate Gates Honda's commitment to sales and service and their every effort to make things right. I look forward to working with them again in the future.

Salesmen were great. Bryan Turnage andMorgan Terry. They were easy to dill with and A very pleasant experience . We would go back. Morgan showed us all the CRV.

Great service, I went looking for a car and left that same evening in a brand new 2018 HR.V. I have never had a better experience buying a car than at Honda of Frankfort. Amazing sales people and amazing willingness to make the deal.

Very friendly staff who took good care of me. Robby was our salesman and he went above and beyond to get the deal done. Faculty was great.

Robert Leet went out of his way to make my buying a new car easy and a pleasant experience. I can recommend him to anyone interested in buying a vehicle.