Mark is the real deal. I've got four cars from him, he sells his cars at a fair price without Hassle and stands behind what he sells. He is a true gentleman and also an excellent auto mechanic for all your repair needs.
Went to the dealership fully expecting the "typical" experience. I could not have been more wrong. My wife and I were very upfront with the salesperson, telling him that we were just there to look at the vehicle, and were not in a position to purchase at this time due to a real estate transaction we have pending. Instead of tossing us aside, as we expected to happen, the salesperson answered all of our questions, and took the time to walk us through the car we went to look at.
If anyone is looking for a dealer who actually cares about what the customer says, I would HIGHLY recommend Almartin Volvo. Their people LISTEN to what you say, and make sure any information you may need, you have before leaving. Great store, great experience. We WILL be back.
Our experience was relatively stress-free thanks to Matthew Shanks/Master Certified Sales Laureate, who my husband and I dealt with from start to finish. He went out of his way to get us an amazing APR with the banks that the Automaster already has relationships with; he spent the time coordinating and facilitating our sale; and he gave us exactly what we were hoping for with our trade-in. He also referred us to another insurance company, where we were able to cut our insurance fees in half and ended up switching and bundling our home and car insurance -- two great rates. We did not feel rushed or pushed into anything, as we have felt with most, if not all, of the cars we purchased through other local dealers -- there was no haggling or wasting our time "pretending" we were getting a deal. Matt respected and understood our budget, and helped us to keep it where it needed to be so that we could purchase a vehicle we never thought we could afford. Moving forward as our other older car continues to get older -- the first place we will now turn to is the Automaster for all of the reasons I mentioned above. Satisfied and very pleased. The other local car dealerships cannot compete with the excellent service we received from the Automaster.
I filled out an online app in hopes of a newer/used vehicle for myself and family as I have 4 children 2 of witch are teens who drive and as a single father i wanted something i can feel 100% worry free with as I send my daughter's out on their daily errands, school, etc. With 2 divorces and struggles in life I never thought it would be possible to get a new car however I had to try. I got approved online and like most everyone else thought ya sure until I get there I'm approved then they'll want a years salary for a down payment but I went anyway! I got there and meet with Art and after a half hour he had gotten me into not a used car but a brand new 2018 Nissan Altima! Now I can go work my 10 hour days, my children can go to school, run their errands and I don't have to worry about their safety or if their broke down somewhere! Thank you from the bottom of my heart MR. Lucia!
Art at Freedom Nissan is absolutly amazing. I was at my wits end being turn down, told in order to get into a car I would need $3,000 down. Art contacted me just as I was about to give up. I ALMOST decided not to show up to my appointment. I thought why bother, that I was just wasting hours of my time to be told sorry but we can't help you. Art asked for 45 minutes of time and in that time he would let me know if he could help me. I sat down with thinking why am I even here he's going to see my credit and laugh at me when I walked put the door. I was WRONG. I was told there would be no surprises on how much I would need if anything at all down. With in 30 minutes I was told he could help me, with in 1 hour we had a car picked out. With in 2 hours I was signing my paperwork. The car we picked needed a inspection and when they went to do the inspection they found the back brakes needed to be replaced. Art did this at no cost to me. He means what he says. No surprises. He keeps his word which is important to me. 3.5 hours later I was on my home. Art made me feel like any other customer with great credit. So, now I have a 2015 Nissan Rogue in my driveway because of Art. My advice skip the other dealerships and go straight to Freedom Nissan weather you have good to bad credit. The customer service is worth it.
rt at Freedom Nissan is absolutly amazing. I was at my wits end being turn down, told in order to get into a car I would need $3,000 down. Art contacted me just as I was about to give up. I ALMOST decided not to show up to my appointment. I thought why bother, that I was just wasting hours of my time to be told sorry but we can't help you. Art asked for 45 minutes of time and in that time he would let me know if he could help me. I sat down with thinking why am I even here he's going to see my credit and laugh at me when I walked out the door. I was WRONG. I was told there would be no surprises on how much I would need if anything at all down. With in 30 minutes I was told he could help me, with in 1 hour we had a car picked out. With in 2 hours I was signing my paperwork. The car we picked needed a inspection and when they went to do the inspection they found the back brakes needed to be replaced. Art did this at no cost to me. He means what he says. No surprises. He keeps his word which is important to me. 3.5 hours later I was on my home.
Art made me feel like any other customer with great credit. So, now I have a 2015 Nissan Rogue in my driveway because of Art. My advice skip the other dealerships and go straight to Freedom Nissan weather you have good to bad credit. The customer service is worth it.
It was time to trade in my truck and to be honest, the only reason why I ended up at this dealership was because they had the truck I wanted. So I made contact to see if we could make a deal and well they appraised my vehicle at less then I owed. So I thought that I was taking my business else where but then they offered me more then I owed. I was very pleased but worried I couldn’t afford the truck I wanted. Then I started talking with Kyle about financing. I told him what I wanted for a payment and he made it happen. The next hurdle was showing up to trade in my truck two days later when the check engine light came on. I was now dealing with Noel. I thought for sure that the deal was off but Noel reassured me not to worry and that he would do his best to get me in the truck I wanted. After some waiting he came back and we walked in to sign the papers. I was thrilled then Noel asked who my insurance was and if I was interested in taking a look at lowering it, i said sure and he made some calls. After about 20 minutes we found a company that lowered my insurance by $80 a month. Overall it was a great experience and I would highly recommend this dealership and it’s fantastic staff to everyone. Thanks
My husband and I had to buy a car and the process was a simple and fun when we walked through the doors. There was no pressure and we both felt comfortable. It was a great experience and would do it all over again!
Chuck, Tim and Kevin have been awesome in my recent car purchase with them. They have gone above board to make sure is everything is right and have all been courteous and professional.
Highly recommend them!
The team at Carter's went out of their way to find us an affordable and reliable vehicle. Chuck, Kevin and Tim have outstanding customer service. They are very professional and make you feel comfortable throughout the entire process. Hope to be customers of theirs for years to come.
My overall experience with Carters Cars was positive.
Kevin let me take the vehicle to my mechanic to have it checked out and was willing to have the things my mechanic found repaired along with several other repairs and additions, so that I ended up with a car that is reliable and safe. Since purchasing the car a few weeks ago I have since become aware of a few relatively minor issues. Both Kevin and Tim have promised to stand behind this vehicle so I fully expect they will take care of these things as well.
I really appreciated Kevin’s reliability in communicating. He always called me back when he said he would; and I believe he really tried to accommodate my difficult schedule and was considerate of the distance I was traveling to the dealership.
The day I picked up the car Tim was very organized and made the paperwork signing a breeze.
Thank you Kevin and Tim! I love my car and would recommend Carters Cars to anyone looking for a used vehicle.
First off let me start this by saying Art Lucia is the man!! I had been looking to get a new car and had been denied by 3 different car lots. I talked to art once on the phone and he asked me to come in and give him 45 mins of my time. Once I went in it ended up taking a little longer than we imagined but all in all we got there!! Highly recommend art and freedom nissan. Anyone who has questionable or troubled credit should check out freedom nissan and art specifically. Amazing guy and amazing dealership!!!
A special shoutout to Art Lucia aka (the man with a plan!) I would recommend him to anyone that is in need of a second chance. He helped me get into a brand new car in just a few minutes. If you get a chance to work with him I suggest you do. Again thank you Mr. Lucia I appreciate everything you did for me!
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