Wonderful! We'll be back.
June 29, 2017
My husband and I had been having overheating problems with our 2003 Civic. Another repair shop hadn't been able to solve the problem. Reluctantly, we tried Rahal Honda of State College, hoping the dealership might know the problems with the specific make better. But we didn't expect much, and we've never trusted dealerships. We've never had service done at one that wasn't for a recall and we've never bought a car from one.
This experience blew us away! While waiting for the diagnostics to be completed, my husband inquired about buying a used car, since we thought the repairs would be too expensive. The salesman let him know about two cars they had that were the model we're interested in that weren't on the lot yet, even though they were less expensive options.
They found the route of the problem, and on top of that, did a relatively thorough check of our car to give us a better idea of how long it can last, without our even asking! And this was after they would've known we were looking to replace if we couldn't get it fixed. On top of that, the repair estimate came in $300 LESS than the lowest we'd expected!
They fixed the problem, replaced a couple other parts while they were in there at our request, and we think we'll get at least 5-7 more years out of this car! And I haven't even touched on their great flexibility with appointment times and shuttle service, since we only have the one car. We'll be back when it's time to get our next Honda!