We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
Best handling car I have ever owned
by JohnnyD from Meqoun Wisconsin
December 31, 2018
I tested many luxury cars before settling on Genesis. The ride,comfort,leg room and amenities is better than cars costing much more. Handling of the Genesis is excellent , lots of power.
I was looking for a car and I met him. He was too kind for me and explained about cars very nicely. I don't know about cars stuff but he recommend me a nice car that is very comfortable and safety. I really like his good attitude and his zeal. He is the best dealer I've ever met. No regret and I'm really thankful to him.
by SNB from Toledo, OH
December 1, 2018
This is a beauty to purchase. Quiet, serene and powerful when you floor it. This is a large sedan, larger than midsize sedans. Has high advance tech present with excellent 5yr/60k warranty on tech. You will love it with your first test drive. If you are in a market looking for luxury, I bet you will stop on Genesis. Do not go wrong with brand name just drive it and find it out yourself and I am sure you are going to change your mind.
One of the best experiences I have had buying a car. Nate Williams gave excellent customer service and made sure I had everything that I wanted. Mark also help alot. Because of the great service from these two, I will be a Hyundai customer for life!
Mr Nathaniel Williams and the crew really was helpful in being straight forward with tge pricing, overview of the vehicle and the extra perks that comes with buying from their dealership every question was answered clearly. I appreciate and enjoyed the process
Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my recently purchased 3.8 model was having some fluttering issues at 25-27mph. It was very hard to diagnose as the car is extremely well insulated and the fluttering only occurs in cold startups (rare in Atlanta) and under light accel/deceleration. I came to the conclusion that the driveshaft was imbalanced and/or wearing abnormally fast. I saved a few service transcripts from other owners via forums, recorded a short video, and sent it over to Billy Jung (my salesman) as well as the service department. Billy apologized profusely for selling me a "dud." Not the case (I love this car)! The car is immaculate (it was a CPO model). What kind of salesman apologizes for selling a car?! One with integrity that is for xxxx sure. Let's just say the whole thing was diagnosed, approved, replaced, in about 2-3 days. It was done so quick I couldn't believe I was visiting a Hyundai dealership... they are the best, bar none. Who needs Lexus when you have people like Billy/Bruce treating you the way they do? Billy went so far as to walk me out to the loaner car (while clearly busy). They do things right. If only other Hyundai dealerships learned from them the stigma of "Hyundai service is garbage" wouldn't be a thing in 2018. I don't really leave many reviews (I signed up just to leave a positive review post-purchase) and I'm here again leaving my service review. To potential buyers, Jim Ellis is the only way to go as far as I'm concerned in the Atlanta area. Makes me want to buy another Hyundai from them... but we already have enough cars! I guess I need to work harder... :D The company I work for recently purchased multiple Toyota Corollas as work vehicles for managers. Unfortunate as we could have taken our business to Jim Ellis... but this was before I experienced what I did while buying the Genesis. Next time... Jim Ellis all the way. Thank you everyone as always!
Don't buy a car here. ZERO follow up cust. service
by Richard D from Atlanta, Georgia
November 30, 2018
We got a pretty good deal on our new Ford Escape, HOWEVER, the finance guy was rude to me and my wife when we did not buy any of the extended warranties or protection services. He put down the wrong city and zip code on our paperwork and we did not receive any loan information until after our first payment was overdue. The dealership manager was not helpful at all in resolving the problem. I spent 2 hours trying to call the Ford Credit people to get the account information and to get the first payment in. NOBODY at the dealership seemed to care in the least bit that we had a very hard time because of their mistake.
by mhdurden from Cumming, GA
February 1, 2018
I owned a 2011 Genesis and loved it so when it came time to replace it I chose the 2016 Ultimate model. The 2011 was good but the 2016 is light years ahead. You cannot find a better car this size for the money! The 2016 is the same as the 2017 and 2018 Genesis brand.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
great value when bought used
by PGA1AB from Springboro Ohio
January 17, 2018
Just bought a 15 month old 2016 CPO (off lease, 1 owner per Carfax) with 25K miles on it. AWD, signature and tech package. Got it for $20K under MSRP. 45 months and 35K of new car warranty remaining plus power train warranty to 10 yr/100K miles. I have only had it a month now but no issues to report. I love the car's AWD and safety features. I traded in a 2013 3.8 (bought as a 15 month old CPO). Previous Genesis did not like Ohio winters so much. In three years that I owned it, the only maintenance required was oil changes and a 60K checkup. It was a great car! Hope this turns out to be the same. Choose harder to find 2016 CPO model over more plentiful 2015s coming off lease because of the change in bumper to bumper warranty. Prior to 2016, Hyundai's new car electronics warranty period is 3 yr/36K miles, 2016 version and newer is 5yr/60K miles. This car has a ton of high end electronic safety features so it was a significant decision factor. Plus 2016 Genesis model is identical to the 2017 G80 so it still looks fresh. Hope this helps you in your auto purchase.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I purchased a vehicle awhile ago and the vehicle is still doing great. Mr. Rameez was outstanding with his history of the car and his customer service. The car is still perfect and runs like a charm. My price was below the value for end of the year sale value. I checked with a broker friend.
It is the best car for the money I have owned
December 11, 2017
It is our 3rd Genesis, we enjoyed all of them. The only reason for selling is we need the space
in or garage for the new Motor Coach. If someone is looking for a new Quality luxury car, you
need to take a look at this one.
Got an appointment next day to see about a burning smell with my car. Turned out to be a plastic grocery bag on my exhaust. Received an emergency call about my son in law while there. They were very helpful in rushing my car, so I could get to hospital. Will do all future car service with Hyundai of Kennesaw. Very professional and efficient.
Best car I ever had
by JhnHReedy from Villa Park, IL
January 9, 2019
Genesis is such a head turner, and it drives so smooth and powerful, very satisfied , won’t go back to caddy. Genesis is just better quality.
I love Cars.com they helped me find a car and truck that I can afford for my brother. He needs a truck to get around.
Upgrade from my Lexus GS350
by Herplaw from Bird Island, MN
November 19, 2018
Have only owned this car for a week, but so far am very pleased with it. I switched from a Lexus GS 350 and so far consider it an upgrade. It is a bit larger, with more headroom, legroom and general space to sit and move. I was afraid that my fuel economy would go down, but so far it is very comparable, and on regular gas instead of premium. Lots of tech that take some reading and getting used to, but the driving experience is very good overall, and a lot more car for the money, as the same year Lexus I was looking at was close to $15,000 more.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Shannon Smith was absolutely amazing ! In at 10, out with a brand new fully loaded car by 1. Quickest process I???ve ever seen. The finance manager hau B was also super fast and amazing. Great personalities in the Atlanta, GA location. The employees here are actually genuine, and that???s hard to find at a car dealership.. Will be recommending to friends and family!
We just bought our second Hyundai from Jim Ellis. The experience could not have been better. We worked mostly with Lucian, Shannon, and Mark, but everyone we interacted with in sales is friendly, knowledgeable, honest, and helpful. This is equally true in of everyone we have worked with in their service department. We look forward to enjoying our new 2018 Santa Fe Sport and will bring it to Jim Ellis for service because they have been servicing our 2007 Santa Fe for eleven years, and it is still running strong.
Nice facility and the staff are attentive and friendly. The work was done in a timely manner and appears to be done correctly. Highly recommended for any WARRANTY work.
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