GREAT CUSTOMER SERVICE! Upfront and not pushy. Joann and Bryan were our sales people on a used Mazda 3. Samir and Andrew helped us in finance. I also felt everyone in the building was genuinely helpful and just in a good work environment.
We called ahead after being so frustrated and done with other dealers telling you one thing and then adding on thousands of dollars after making us wait and wasting our precious time. Joann worked on the price and got it to where we needed and kept it there!!!! Amazing! We drove the 45 minutes in friday night traffic to be refreshed with pleasant people and service, and a wonderful car!
These people are the real deal and the opposite of the stereotypical sleezy car sales person. Thank you to everyone at CardinaleWay Volkswagen!
Yeah okay, I saw the reviews, read them, and figured its just another persons opinion. I wanted to buy a new car and sales was able to answer all my concerns but my credit wasn't where it should be to buy. But, the salesperson next to me had a customer who was relentless. She was demanding items that the sales person tried to appease. That customer was rude and in some cases harassed the sales person. Sales person stayed calm, never raised her voice. The abusive customer walked out but not because of how she was treated by the dealership. Personally, I will come here when my credit is better.
just want to let "Nick" in Electrical Tech dept Great Job!!!., Thanks! for finding the electrical problem with our 2014 Accent, and because of all the great service and help we received, we will keep coming back to Puente Hills Service. And also"Micah" for being on top of things and keeping me informed of my vehicle.
I found and purchased a white 2008 Lexus IS250 at La Puente Motors. I appreciated that there were no pushy salespeople and the car buying experience was rather easy. However, after leaving the lot, I immediately got nervous when, on the way home, a car tire pressure light came on. Then, when I got home and discovered that the navigation system touch screen didn’t work. Since the car was purchased with an “as-is” warranty, I felt cheated and thought I would have to live with the consequences. But I decided to contact La Puente anyway to complain. To my surprise they agreed to work with me and repair the navigation system screen at no charge. I was really impressed with the good customer service and effort to go the extra mile for a customer. I’m loving my new vehicle.
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Honestly the best experience you'll have buying a car. My salesman Antoine Fiveash (Tony) was awesome. Non stressful environment and friendly faces. Tony talked to me like a real person and not just another sale. I walked out happy with my new car I got for a killer deal!! I'll be back for my next car
He was a miracle worker and we were blessed for his help
by Joel Langrine from DealerRater.com
December 3, 2018
The dealer that I have was the best one I???ve ever dealt with. He helped my family in getting our new car but he insisted that we did all the heavy lifting when really it was him. I was blessed to meet him and thankful for all the work he has done in order to get our new car. He deserves the best and I wish more people meet this fellow. Anyways thanks for what you have done and making things possible. God bless you and your family and have a happy Christmas and a happy new year!. Thanks Oscar Cantarero.
I bought a 1999 infiniti i30t from the owner of Exquisite Car Sales 3 months ago. Dealer was extremely nice and did not rush me into any buying process nor trying to persuade me to buy a car. He simply let me pick the car that interested me and let the car sell itself. All repairs he mentioned that had been done recently were true (new fuel injectors, engine coil, etc). He is an extremely nice man who knows how to treat his customers. I cannot express how thankful I am to have gone to this dealership(many others were very rude and would not let me test drive without money in hand), he let me test drive no questions asked. The car is running absolutely perfect and I plan on coming back to buy another used car(in a few years). I have recommended many friends to his place and will recommend to anybody! If you want an honest dealer who accompanies a great buying experience, come here because he wants your business now and in the future!
This is my second time leasing a car from Bill and I highly recommend this dealership as well as this sales consultant. Bill is honest and always willing to provide information so that you can make an informed decision.
Sales Rep did a good job finding the car that I was interested in purchasing cane with me while I was test driving the car. I
I liked the used car and price that I was interested in buying. However, the dealership did not offer me enough trade in allowance for the vechele that I wanted to trade in.
We purchased a used Kia Forte here, the car and salespeople were ready and expecting us when we got there, and all was handled professionally. Only nuisance was it took a while to finish prepping the care after we had signed all the paperwork, we had to wait another 30-40 minutes, but other than that, all was good.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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