Used INFINITI for Sale in Buffalo, NY

Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work with. Will never buy a car any where else.

Haven’t had it long, but I did a ton of research before purchasing. Got burned by an Atlas that was in the shop more than out, and wanted reliability first and foremost for hauling my three munchkins. NHSTA recalls and complaints for this vehicle are practically nonexistent. Interior is gorgeous, ride is smooth and is responsive when you hit the gas pedal. My kids love the DVD, I love the Bose system and quiet cabin. Second row (passenger side) seat slides forward providing plenty of room for my third child to get to the third row. Second row slides forward/back within a 5 ½ inch range, which allows quite a bit of legroom for third row. I intend to line all three up in second row for longer trips, maxing out cargo space, but we’ll see if they torture each other sitting side by side. Overall, luxury ride and love it!

My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got lunch came back and my car STILL wasn't ready. 2 hours for an oil change and I had an appointment. Unacceptable!

Was originally interested in a Toyota Sequoia (we’ve been Toyota fans for years) but checked out the Infiniti QX80 because of the looks and features and chose the QX80 over the Sequoia. Great value for the price point.

Here's the deal - we purchased a 2015 Nissan Rogue from the guys at West Herr Nissan Williamsville. Unfortunately, we started experiencing problems with the A/C unit in the vehicle. We took the vehicle to the dealership to have repairs done. The dealership tried to get it to work but to no avail. It went back to the dealership 5 times in the 7 months we owned the car. Long story short, the dealer was unable to fix the problem and West Herr and Nissan Corporate were absolutely awesone. It did take some paperwork and about 6 weeks but West Herr and Nissan Corporate replaced our 2015 Nissan Rogue with a 2016 Nissan Rogue. Special thanks goes out to Mike Tepfenhart, Aaron Sawyer (WestHerr) and Amberly Bradfor (Nissan Corporate) It is refreshing to know that someone stands behind their products now a day. This is our 6th nissan vehicle and I see no reason to change from them. My daughter's lease on a 2014 Nissan Sentra is coming due and we will be going back to see Mike and Aaron. If you need a new vehicle or a new used vehicle do yourself a huge favor and go look these 2 guys up. They will take good care of you and get you what you want at a price you can afford plus they have a great corporation standing behind them. Thanks again, Mike, Aaron, and Nissan and we will see you soon.

This is by far my favorite car by far. I left a BMW X6 for the mom mobile. It looks like it ate my X6. Lol. It’s super stylish, comfortable and spacious. I am 5’7 and my brother is 6’2. We sat in the middle row and had plenty of leg room. My father who is 6’1 sat up front and had plenty of room to. He TVs in the back are a win win for me and the kids and I love the powered seats in the middle and back rows. The drive is super smooth and I honestly feel like I’m riding on a cloud. And the drivers assist package in traffic is perfect. This is truly an amazing automobile. They’ve won our family over and we will now be an Infiniti family!

I came to the wrong dealership, and Michael Foster, my salesman, drove over to the Ford dealership to checkout the Fusions. He was very detail oriented he showed me all the" bells and whistles", and gadgets, he was very patient with me. I hadn't bought a new car since 2001. So needless to say a lot of new gadgets. LOL. We then drove back to the Williamsville dealership to negotiate the deal and my experience was satisfactory, I wanted more for my trade- in..All in all I like West Herr . The staff was courteous and knowledgeable. And I'm happy with my purchase.

I like the ride and gas mileage. It is beautiful, stylish and floats on the road. The gear shift takes a lot of getting used to. It's really difficult to find Neutral. I'm scared every time I get in the car that I will put it in the wrong gear and go forward when I want to backward and vice-versa.

Excellent! Excellent! Excellent! Client/Guest Service at its finest! I appreciate, so much, that though I don't purchase many cars, I am still made to feel important and respected. My encounters with the employees of this location are exceptional. Receptionists who brew you coffee first thing in the morning. Sales staff who think of everything. Service Team members with infectious smiles and the ability to get me to work on time. Guest lounge is clean, stocked, and ready to charge your devices. What more can you ask for?

Perfect vehicle for transporting grandchildren, excellent room if moving items. Very comfortable, quiet ride. There is everything to like about this vehicle. For New England winter weather, this QX80 is perfect!!

AJ was a very courteous sensitive salesperson. His efforts in making me feel comfortable every step of the process from selection to completion of the sale was phenomenal. He is very personable and has an easy going attitude in respect that he will find the right match for you. Although the day was a little long AJ and the WestHerr Nissan staff made me feel welcomed and relaxed. This is my third car I have bought at this location and AJ and the group did not miss a beat. Love the service and experience. Also adore the purchase. J Reed

The repairman Shawn was very helpful and accommodating. The service was very good and didn't have to wait long at a reasonable cost. Shawn left my car inside shop so I didn't have to walk outside in the cold which was great.

The car was everything I asked for, and the car quality is excellent. Very reliable. The color and interior great choice. Sound system I love.

I was not prepared for a new car because I was happy with what I had. Unfortunately accidents happen and you take a loss. I came to West Herr Nissan at Williamsville anxious because I need a vehicle ASAP but wasn’t sure wether I wanted a car or an suv;very important. Lucky for me I was introduced to Justine Jopp who put me at ease with the whole car shopping process. She took the time to ask me what i’m Looking for in a vehicle. I was able to express my concerns since I wasn’t sure what I wanted. After a few Q&A she brought out two vehicles of my choosing to test drive (Altima&Rogue) . I test drove and fell in love with the Rogue. The time came to decide between buying or leasing but because of my budget I had to result to leasing. At first, I had my reservations about leasing and Justine explained to me how it works. She even got the manger to explain to me as well and not long I was riding out in my new 2018 Nissan Rogue. Justine was truly amazing in helping me with the whole process. It’s not about the sales for her but rather making sure the customer is comfortable in finding what suits them. She even followed up with me the next day and a couple of days later to make sure the Rogue is driving well and I’m still in love with it. I’ll recommend Justine Jopp to anyone looking to purchase a car at West Herr Nissan.

It is the perfect combo ... a wolf in sheep’s clothing mid size sedan (417 hp with AWD), loaded with technology (including Intelligent Cruise Control) and a plush interior with all the creature comforts. And as a tall guy I love the extra leg room for me and for who sits behind me.

.... I have purchased more than a few cars over the past 49 years, but I have never had an experience with a dealership like I just had with West Herr Nissan of Williamsville, N.Y. I recently purchased a 2001 BMW Z3 Roadster with a few minor issues, which is to be expected on a 15 year old car. Not only were all the issues addressed and resolved, they were taken care of with no extra expense to me !! From my initial contact with Customer Service Rep Ashley Mejia who put me in contact with Used Vehicle Manager Mike Austin and Sales Professional Greg Valentini, to my final sit-down with Financial Manager Jess Present, the service and accommodations provided by these people was above and beyond anything I've ever experienced at a car dealership. I've never written a review on a car dealership before, but I felt the need to write this one .... Seriously, these folks are the best !! .. and I wouldn't hesitate to do business with them again, or recommend them to a friend or family member .. The West Herr organization is fortunate to have these individuals on it's team

With this latest purchase, I have owned 3 of this vehicle, 2012 QX56, 2016 QX80, & 2019 QX80. I also own a 2016 QX50. But the QX80 is one of the most stylish cars on the road and very comfortable and safe to drive.

The sales representative Mike Neal is outstanding. He has so much knowledge and he showed and explained all the details of each Infinity Modell. He asked me a couple of questions and after our conversation he showed& explained the best Infinity models for me: QX 50, QX 60, QX 60. I tried all the models and at the end of the day i bought/ financed the QX 60. Mike Neal showed me an outstanding service and we had a brilliant connection!!! He as a sales representative is a value for Infinity in Williamsville. Next year, when my Truck lease is done, i will only contact him to get a new Truck!!! I trust him so much because of his knowledge, personality and customer service !!!!!

I've only had it for a month but so far it's been a great car and it's a very comfortable ride. Gas mileage is pretty good. I'm getting 23 miles to the gallon on mixed highway and street driving.

2016 4runner Limited .Changed my mind and received offer from Basil Toyota of Lockport, trading up to a 2016 4 Runner Limited, from my 2015 SR5 Premium. They let me take it for the night to work as mine was down for tire repair, and next day gave me a trade deal that I could not refuse. Thanks to everyone from Jamie, Chris, and Mike in sales, to Steve in service for letting me know of promotional deal in first place, and Jim in service for taking care of me with my 2015 to begin with. Also, a trustworthy finance guy in George. It never hurts to have quick, honest explanation of add-on service packages. James, a manager was overly gracious. Even met the owner, Mike, which I think is probably rare. Thanks again to all I was involved with. And there are many more. P.S. My ex used to tell me I`m a pain in the ankle when dealing with money. Luckily, I wasn`t even one Iota, dealing with the Basil Toyota crew. "Smooth as silk, I was". Wait a minute....Happy as a Rooster in a house of some sort with my new limited

This is a good overall car. Power is great. Features are a little difficult to navigate. Style is great. It is a very pretty car.

Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. ¿

I am 68 and retired... needed something to get me around town in Midwest winters... car has a lot of bells and whistles I probably won't use, but it is solid as a tank. Was driving a Subaru Impreza... too low to the ground and too light... gave it to my son who is moving to Oregon... he loves it... wished I could put a "cow catcher" on the Infiniti... then I would be all set.

I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine vehicle reception area -- a climate-controllled garage so clean you could eat off the floors. Next, one of their 4 or 5 service hosts comes out to greet you, get a little information and then leads you inside to set up your service appointment. From there you can wait in their fireplace lounge complete with free hot and cold beverages, big comfortable chairs and cable TV. You can check on things back home or at the office using their free Wi-Fi or the computer room. When your vehicle has been assessed, a technician will come out to find you and explain what your options are and exactly what things will cost, how much time it will take, ask if you want to continue to wait or would like a ride somewhere (they'll pick you up too!) -- and will give you options to fit your budget, although they are VERY reasonable with prices to begin with. When your vehicle is done, it will be waiting for you back in the reception area (usually a lot cleaner than when you drove it in) and you're on your way knowing they did an excellent job at a fair price. If anything is not to your liking, just call or drive back during their exceptional no-appointment-needed, late night and weekend hours. This is like no other auto service place I've ever visited. You owe it to yourself and to your vehicle (all makes and models, not just Toyota) to go there. They really are amazing!

Best Buy I’ve made. Actually when I started looking I wouldn’t thought I would be buying this car. But I test drove it and it went fantastic. My wife loves the hell out this car

#Ask4coach! John Madden is your go to guy! He worked with me in such a great way! Not pushy, not overly professional. He was all about what’s best for me! I made the transition from leasing a Honda to leasing a Nission and he made this transition so easy! His customer service skills are one you will not forget and one you will forever appreciate. #Ask4Coach

This car is luxury and value that can't be beat. The pick up is so amazing it makes me forget it's a 4 cylinder. The style and size is just perfect for me. I wanted a small suv for fuel efficiency but also I want to feel safe and have power when I need it. This crossover fits the bill to a tee.

We bought the car for my daughter & her fiance who together have 5 kids. I found the vehicle online that morning, called another West Herr dealer (Julie) who was at a different location who set us up with a dealer at West Herr Nissan in Lockport and let him know we were looking at the Highlander. When my daughter and her fiance got there, they looked it over and took a test drive. When I got there later, we all sat down and began the process. I have never had so much fun buying a vehicle, EVER! The sales rep (Paul) has a great sense of humor and we all "meshed" very well. We spent most of the time laughing and joking, and, oh yeah, we got the car. We met the finance guy and the fun just continued. Everyone was incredibly friendly and personable. My daughter and her fiance are extremely pleased with the vehicle, and I'm happy and relieved that they have one that safely seats all of the kids. The whole experience was awesome, in spite of the whole "parting with money thing." I have a leased Corolla through another dealer, much closer to home, but I may go this far out of my way just to work with this dealer again. Well done!

I bought a beautiful Q60 The service was excellent and the process was seamless. I highly recommend this dealership and line of cars.I bought a beautiful Q60 The service was excellent and the process was seamless. I highly recommend this dealership and line of cars.

Exemplary service department. Though they are a very busy dealership they do an excellent job of keeping their service appointments.

This car met all of my needs. It’s a great car overall. It has style, comfort and speed. Very reliable and it drives great, very responsive.

Absolutely the most stress free car purchase I have ever had. Jeff and Kayla were so helpful and honest and down to earth people ever. The process was so easy and smooth. Would never go anywhere else.

Dave Loft was incredibly helpful and made buying my 2012 Jeep Grand Cherokee from Towne a no brainier.

This car meets all of my needs, plenty of leg room and cargo room, the ride is smooth, surround sound in the car works and sounds great! 2nd and 3rd row seating has plenty of room for passengers, love the USB ports available in the 3rd row.

The Izzo family run a terrific dealership,from the sales staff,and then to Andre the financial wizard,every step of the way Rick and Andre detailed everything. Thank you guys so much ,and I will tell family and friends.