Our family had now purchased roughly 10 cars from Jim Harper. No one does more to always make us feel comfortable and appreciated. He consistently goes the extra mile to take care of our needs. Could not be happier with Garlyn Shelton, Jim Harper, and Winnie Lewis, who is the best Finance Manager I have ever seen. Buy Garlyn Shelton! Buy from Jim Harper!! You will not regret the choice.
by mrsmouton2011 from Cypress, TX
November 6, 2018
This vehicle is really nice, spacious. It has a lot of power. One major downfall for me is, its a gas guzzler. It has lots of buttons and whistles and i still haven't had the chance to figure everything out.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
2017 Q50 AWD
by DoubleD from West Nyack, NY
January 2, 2019
The vehicle is well designed. Interior cockpit is excellent. Since I purchased the vehicle in Oct. 2018-it's too early to determine realability.
Did have an alignment issue after purchase which dealer corrected. Unfortunately even though I had an extended warranty, they charged me for the realignment.
This is the perfect medium size car for 2-4.
Plenty of leg and head room in the front and back..
Comfortable heated seats with lumbar support
Only negative for me is bottled water bottle doesn't fit in door well
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Best car I have ever owned.
by Lindsay from Murfreesboro, TN
December 3, 2018
I ordered the car from Houston Car Max because it's exactly what I wanted. Now that I own it, I am 100% satisfied! Thanks, Car Max!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I love my Qx50
by Alice from Joshua Tree
December 15, 2018
The,Qx50 is a beautiful car with all the bells and whistles. It has the power and handles like a sports car. Roomy and comfortable for all passengers . Love the car.
This is so close to the perfect vehicle for me. The only thing missing is a back window that opens from the hatch and that is not important to everyone. So I would recommend the QX60 to anyone looking for an SUV
Its was very helpful for me. It sorted out many of the vehicles the way i wanted and helped me find exactly what i wanted. It also gave me good and fair prices which for me is going to help a lot to help me get the car i need to go off to college.
Sport car feel, crossover convenience.
by Dr. Realtalk from Vancouver BC
December 22, 2018
I love this car. I test drove many and read alot of reviews so i knew what i was buying. Fast reliable and sleek design. This car was ideal for me and my wife for around town driving. Then came the baby... Could barely fit the car seat in the back seat and ultimately sold the car for this reason. The back seat is ridiculously small! Also, please know that this car rides very hard (especially with the 20" wheels). I did one road trip and it was torture. Very bumpy and uncomfortable as well as a loud exhaust note that resonates excessively in the cabin.
Again , this is a fun car to whip around town in. Its a sports car.
We were in and out in 45 minutes, great customer service, great finance person
Shocked at the amount of interior Road Noise.
by Ford Fan from Las Vegas, NV
January 1, 2019
Road in a brand new Q50 with a friend who had it as a rental. I was astounded at the amount of road noise in the cabin and all windows were up. Had to raise our voices to talk above the road noise. Shocked because I've always heard that Infinitiy's are great luxury cars. I'll stick with my Ford Explorers...they are dead quiet.
Very impressed with the level of proffecinalisim of the sales lady Nicky and also Paige the finance director, both Nicky and Paige went out of their way to accommodate me and my wife.
Fastest car I have ever owned in style
by Infinitifan1 from Derry
December 13, 2018
Most beautiful luxury car with the best premium performance! Love the steering and handling with the power behind it!the double screen is so state of the art and adds to the beautiful design of the interior.
I must say my buying experience at Automax Killeen was great one to remember. Niki on sales team was super friendly and very knowledgeable. She was able to answer all my questions on the spot. Will from financing was friendly and found a competitive rate in a timely manner. I would recommend this dealership to friends searching for a new/used vehicle.
Love this car
by gareth1273 from BOLINGBROOK
January 14, 2019
The car is an exceptional vehicle that has a great balance between performance, comfort, style and presence. Really love driving it and recommend this car to anyone!
Great experience and salespeople. Processing is in my opinion sucks. It takes entirely too much time. Needs shortened or streamlined. Overall experience great thank you
More car for the money
by Tom in Lincoln from Lincoln, NE
January 13, 2019
This review focuses on the Q50 AWD vs. the BMW 328ix. I was surprised about the driving performance and interior functions. The Q50 comes with more interior stuff, including a better experience with the control screens. In short, it has more tech on the inside. The Q50 has great acceleration and handling-faster the the 328. The BMW 328 still has superior handling and design-it's just got more swag. For the money, however, there's more confidence in driving the Q50 after the warranty runs out. Having just driven the Q50 in six inches of snow...it does very well, even on un-plowed side streets. In summary: The BMW 328 is cooler, and handles slightly better. The Q50 has better tech, is more comfortable, and still fun to drive.
I had a pleasant experience with the service department on my vehicle with The Works special, an oil change, tire rotation, brake inspection, belt inspection, and a wash. My advisor was Frankie Garcia . He was very courteous and helpful, going above and beyond the normal. A great help to me.
sporty car with touches of luxury
by Soccer mom from Denver, CO
July 24, 2018
This car has it all, looks, performance and is just the right size for the Mrs. A little bit of turbo lag that will take getting used to.
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