I was referred to Jasmine by my friend. It was A pleasure working with Jasmine. Jasmine was very patient and professional and worked tirelessly to find the best deal for me. After a few months of constant communication and waiting for the right time, Jasmine was able to get me into a vehicle of my interest! I difeintely recommend you work with Jasmine!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I don't want to come off so harsh, so first I want to state the overall eperance was great until my RR gas gauge had to be fixed. The truck went in for a new sending unit. For this the fuel tank had to be removed. The tank was back in place and returned to my. This is where the problem started, the smell of fumes were so overwhelming you could not sit in the truck for more then 5 mins without getting nauseous. I was told after three days the smell would dissipate, well it's about 6 month later and two more visits and the fumes are still unbearable. RR acknowledged the issue and said they would do something to take car back or trade it at a fair number (not wholesale). Since that agreement they have done little to anything to close this ugly chapter. I have a truck I can't use or sell do to the work performed on my vehicle. I do know their intentions are good but to this point their actions are sub par and I may have to notify my attorney. The one good thing that came out of this is my gauge now reads correctly.
A fantastic experience from start to finish. Devin was magnificent in listening to my needs, and delivered on everything he promised. I can’t recommend Glen Cove Land Rover highly enough, and Devin is top notch.
I live in Fairfield, and had a horrible experience with the dealer there. I went to Darien, and was so impressed with Kristina Young and the team there that I purchased my car there. Thank you Kristina for a fantastic experience, and thank you LRD for incredible service!
Giovanny was the salesman I contacted at Gary motors. He was very helpful and easy to deal with. I had a very good experience with Gary Motors. We got a lot of the deal done over the phone and thru e-mail since I live out of state, but when I got to the dealership is was in and out in 20 minutes.
Overall I’d say everything went smooth and I’d recommend Gary Motors and Giovanny to anyone looking to get a great deal on a car.
Truly had a great time at this dealership. Beat experience I???ve ever had buying a car. Might buy my next car from there as well. Even though I???m from Connecticut. Chris Gomez was great as well. I hope so more deal with them.
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
After posting my negative review and experience I recieved a call from the dealership GM and service manager. He asked for more details about what happened and reviewed the history on the service record. They were genuinly concerned and after our discussion asked if I would send the invoice for the repair that was done by the outside service center. The following day they called me again and agreed to credit me the full amount of the work that was done.
Great example of turning a negative into a positive.....I appreciate their standing by their dealership and doing the right thing.
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