Imperial Motors representation of my Jaguar was spot on. They arranged transportation to my home in Vermont . Car around clean and in perfect condition. I am most satisfied with my purchase. Connie, was professional, thorough, and a delight to deal with. Highly recommended.
I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
A hard worker who strives for perfection ? let me introduce you to David Kaminski. I just purchased a brand new 2018 Jaguar E-Pace, All I can say is awesome experience, the best car buying experience ever. David was fun, welcoming, knowledgeable, and most importantly honest. David provided informative answers to any questions I had and ensured that everything I needed was taken care of. The buying process went quite smoothly with no complaints. Excellent service till the end, highly recommended for future buyers of awesome cars at Jaguar Land Rover Hoffman Estates
After buying the car was brought to me with only 1/4 tank of gas, dash and door were dirty. The salesman made everything ???right??? after I pointed these issues out but no one tried to sell me any accessories (the car doesn???t come with a trunk roller cover). I called and spoke with Reggie, sales manager, about the trunk cover, he said for me to call him back the following day and he would look into the cost. I???ve called Reggie 7 times (he is always busy) in the last 3 days, I left him a message but have never heard back from him. The salesman seemed to be very concerned over me rating him a 10 on the Jeep survey that would be coming and kept pushing the 10 on me (10s are earned, not given). Otherall, everything was just an ???okay??? experience.
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