A big thank you to Tom Sawyer, Jack Willert and Ari Thomas for making the purchase process of our 2015 QX60 enjoyable and stress-free! The entire team was honest, friendly and extremely helpful along the way. Ari did a thorough job of going through the vehicle to ensure we understood how everything worked. The whole process from stepping into the showroom to driving out was a pleasant experience. I highly recommend Bergstrom to purchase your next vehicle!
Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott. I feel they make suggestions to ensure my safety in my car not trying to upsell me optional service.
Brought in my Lexus RX350 Sport for 10k maintenance. This is my first Lexus so this visit was my 2nd service experience at Bergstrom Lexus. I got the car in late May 2016. Stuart was the service representative. Just like last time, the professionalism of the staff and operation was impressive. Since I'm still acclimating to the new car, I came with a list of questions on features. Not only did Stu answer them with ease, he went out of his way to share additional insight to help me understand/enjoy my new vehicle even better. It was refreshing to see an employee so engaged, happy to do was he does for a living, and truly have a care for the customer's satisfaction level. Being a business executive myself, I really appreciate the culture they have created at their dealership. Well done!
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