From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
by JoJo from Gig Harbor, WA
January 5, 2019
When the Jeep is running well, I like the way it handles. However, I did not expect to deal with a defective transmission which shows itself with jerky/clunky shifting in low gears. Also, radiator came apart and needed to be replaced. Battery needed to be replaced, even though the battery indicator gauge showed it was good. It's been towed twice b/c of the problems, at my expense.
Rochester Hills Chrysler Jeep values and appreciates their customers! I had a very negative experience at a dealer on Hall Rd in Macomb and was about to wash my hands and walk away from Jeep altogether when Aaron Carter from Rochester Hills Chrysler Jeep reached out to me via email about my interest in a Renegade. I explained the nightmare I was dealing with and was rethinking Jeep altogether. Aaron asked me to just give him half a day to see if he could do something for me to get me in the Solar Yellow Renegade I wanted. Aaron found a new Solar Yellow with the Power Sunroof and referred me to his manager Gus Abdal who called me to go over my non-negotiables and my negotiables. Both gentlemen worked their magic and not only found me a Renegade with all of my non-negotiables but one with many additional upgrades. They honored the price the other dealer and I had agreed upon even though this new car had all the bells and whistles and cost more. They made it happen! They sent a driver out of state to retrieve it and when it came time to come in and sign all of the paperwork, Aaron saw me walking over to Gus’s desk and stopped what he was busily working on to say, “So, today’s the big day! Picking up the Renegade I see. I ‘m so happy it worked it. Are you excited?” with a huge smile on his face. Gus’s manager also came over to introduce himself and welcomed me to the Jeep family. Gus was nothing but extraordinary from that first phone call to the moment I drove off the lot. He walked me through each and every step of the process, explaining it all. On pickup day, he took me out to my new car and spent 45 minutes with me, showing me each and every single option and how it functioned and had me do everything with him there to make sure I understood how everything worked including setting up my radio stations and Bluetooth. Aaron and Gus are my Knights in Shining Armor! Both gentleman really worked hard to turn this very unhappy customer coming from another dealer to a happy one because of them at Rochester Hills Jeep. If you are in the market for a Chrysler or Jeep - Rochester Hills Chrysler Jeep is the place to go! Just ask for Aaron Carter or Gus Abdal. These two gentlemen will listen to you and find you exactly what you want!
My overall experience at the Rochester Hills used car location was 5/5. The guy who greeted me in was very friendly and took care of any questions that I had. They seemed very organized and honest with any question I had regarding the car I was interested in. I have not purchased from them, as I am still searching for the right car, but would recommend them in a heartbeat.
Tonight was another great experience!!! Last December we leased a new truck and tonight my wife and I purchased a new Town & Country. Over the last 30 years we have purchased/leased many vehicles from quite a few dealerships and by far my experience at this dealership has been nothing less than outstanding and stands above the rest. We have and will continue to refer anyone looking for a new vehicle to visit Rochester Hills Chrysler Jeep Dodge and ask for Dave Scott (best and most honest car salesman I have ever done business with).
Kyle did an amazing job with helping me get my first car! He did an Excellent job, and He introduced me to David and they both had very good customer service. You can tell they know that they are doing!
by MeggIrwinn from Milford PA
November 27, 2018
I'm in love with this jeep, I live in an area with extreme pot holes and when winter is here the roads are horrendous. I traded in my 6 speed civic for a 4x4 and this was the jeep I picked. Its a good in-between for a large SUV and a small SUV. The ride is super smooth and the jeep just coasts so you don't even have to accelerate often. I'm getting 25 mpg on regular roads, which is amazing. My interior is all black and the dash is my favorite on this inside because it's a leather type material which makes it easier to clean when needed. The trunk space is a good amount for me and my dog! I recommend this jeep to someone who has a small family or just a young kid like myself.
Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on all inquires. Would highly recommend for all service needs.
Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.
Easy to work with, got the job done right, the first time. Car buying process was smooth and easy! Thank you Jim White for your professionalism! Al Deeby is my go to Jeep dealership, and I have already recommended to two different people.
I was able to get an oil change from Matick Chevrolet but they couldn't rotate my tires due to the attendants not being able to get one of the lug nuts off one of the tires. For a tire rotation, I will never come back to Matick again. Everything else was OK.
Great customer service & very helpful.I would recommend them
Great all purpose car, daily driver
by Maxedwell from St. Louis, MO
November 30, 2018
This is one of the best vehicles I've ever owned and I've owned many! Reliable, snow can't stop it, nice cargo area, luxury interior and infotainment center makes it a great traveling car. Engine is plenty powerful. Love the looks of it. All around a great vehicle!
Buying a used car can be stressful but Heidebreict Chevrolet made the process smooth and easy.
Really nice and comfortable
by Bwgntexas from Elgin Tx
December 27, 2018
This car is very comfortable and easy to drive. Holds the road almost effortlessly and a joy to drive every time. Very little road noise and the inside seems to wrap around you making all controls easy and accessible
Vehicle was given an oil change, tire rotation and inspection. All done in a timely fashion. In and out in no time. Explained minor issues that were found upon inspection.
Love this zippy crossover!
by DemandingTess from Suffolk, VA
December 7, 2018
We actually replaced a minivan with this vehicle. While it certainly isn't as large as a minivan, it offers upgrades that our previous vehicle did not. Such as rear back-up camera, bluetooth and mobile hotspot, and better fuel efficiency. It's attractive and sporty looking and comparable to the Honda CRV or similar sized vehicles.
Helpful friendly staff. "Magic Mike" was very helpful and informative with the many questions on our test drive. The Perfect Experience! They take care of their customers. I peppered Mike Elashkar with questions and he professionally answered each and every one of them. I would highly recommend; I am a Senior Citizen and they treated me with utmost respect! with Confidence you too will be pleased with their service and find the perfect car or truck too! jasmine took care of my paperwork effortlessly as a professional in her field. Thank you Mike Elashkar..you are simply the best at what you do.
I love my Jeep! It is beautiful, has all the bells and whistles, and is very comfortable inside! I love to drive my Jeep! (Knock on wood), I have not had any problems with it; it starts when I push the button and runs like a top! I love the push button start, keyless entry and start, its sleek design, the backup camera, the seat and steering wheel automatically heat up when I start my Jeep in the cold, the handsfree talking, and how smoothly the ride is! I also feel very safe in my Jeep as I was in an accident that totaled my car and my granddaughter (who was sitting in the front seat with me) and I were able to walk away from the accident.
I purchased a pre-owned 2016 Camaro from Brighton Chrysler Dodge Jeep Ram on 11/29/18. I worked with Bryan Skulley and am incredibly happy with my decision. The entire sales process was easy and Bryan was very knowledgeable without putting any pressure on me to make a quick decision. I'm very happy with my experience and would recommend "Skulley" by name to anyone looking for a great deal on pre-owned vehicles.
New Purchase on Sat the 15th
by Steel1 from Long Branch, NJ.
December 17, 2018
Jeep impressed over the other SUVs I drove including the Equinox, CRV, Rogue, and CX 5.
Between the cabin comport, power, and feel it was an easy choice.
They worked hard to keep my business, and succeeded. It was a fairly pleasant experience, except it always takes longer than expected - but I think that is just part of it. Enjoyed being able to look over the vehicle inside - as they pulled it in out of the cold. The sales guy, Duane, was pretty straight forward and friendly. The financial guy had music playing while he went over the paper work, which was distracting the to me. He also said ???it???s not my car??? in a somewhat sarcastic manner when we declined additional coverage. Didn???t seem real customer friendly with the paper signing guy, but Duane was good. Just got my new Trax yesterday, and I really like it!
Perfect for my needs
by Brooke from Maine from Brunswick Maine
December 3, 2018
It’s an SUV four-wheel-drive that I need for the winter. Has pull down backseats so I could put my bike in the back. Has all options that I love Including moon and sun roof
Scott Feehan made my shopping, purchase and delivery a breeze!
What I was Looking for
by Bgh from Marion, va.
January 6, 2019
Very nice truck. What I was looking for at a price I could Afford. Very nice design and loaded with features that I wanted in my next vehicle.
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