An amazing car-buying experience
September 1, 2014
After dealing with a large, local car dealership in Asheville that offered no customer service and poor service all around, we took a chance and traveled to Greenville, SC. As a business owner and a former Customer Service Manager for several large US companies, I want to share my experience to show my over-all appreciation for Carmax of Greenville. After our horrible experience, we phoned Carmax where we were greeted by a friendly staff member, Mr. Faheem. From there when we arrived, Mr. Conroy assisted us in choosing a vehicle. His patience with us was phenomenal. From the time we walked in the door, our family felt welcomed and appreciated. Our 6 year old played all the time that we were completing our financing in the Carmax play area. I cannot tell you how stress-free this experience was for us! It was such a stark difference from our experience with a well-known dealer in Asheville that we had to take to writing a personal review. On top of everything, we secured better financing with Carmax and ended-up with a better, 2014 SUV! We loved it! Ms. Brittaney helped to complete our paper work and was again an added perk to the over-all experience (I think Naz has a new side kick!) Carmax, we thank you for an astounding car-buying experience. Your customer service and staff was unbeatable. We look forward to working with you and making you our #1 source for all of our family's future vehicle purchases.