My representative was great. He was veey helpful and kept me informed throughout. This place has gone downhill ever since AutoNation has taken over. Booking a service apointment was an absolute waste of time since they could not even look at my car until the following day anyway.
Great, professional service from Ray Coleman and Amanda in finance. They gave me options, explained what would benefit me most and made great suggestions based on what I told them I wanted! They were not pushy and allowed me to be in control of my purchase
The owner and his wife where amazing. I saw the car online and went to check it out. I was greeted as soon as I walked in. The place is not your average used car lot with salesmen pressuring you. I walked in happy and left with a great Audi Q5. The car was such in great shape I had it serviced at Audi Katy dealership and they even offered to buy my car at a higher price I bought the car for. This is a great family dealership with a great family running it. Now I am interested in a Mercedes ML class they currently have.
Began our journey on Black Friday to find a nee Jeep. Stopped at Southfork CDJR first since it was local. Worked with Albert Woods on my wish list for a new Wrangler. Left the dealership and looked at a few others just to see who else had what. We sent Albert more info on additional possibilities. We received a text from him a few days later saying he had found what we were looking for with just a couple of differences. We went back to Southfork and met with Albert again. Decided we would take the new Wrangler even if it wasn???t an exact match. During the negotiations with our trade, there was no pressure at all to buy. We almost decided to leave and wait for what we were looking for but Albert and the sales team really worked with us on the deal. They made a great offer on the price that we couldn???t pass up. We made the deal and are glad we did. Jordan Fournet in finance was very courteous and again no pressure to purchase anything more we didn???t want. Answered all our questions and even shared a great video with us. The whole thing took just a couple of hours and we were on our way in my brand new Wrangler. I will definitely return to Southfork for my services and even future car purchases if I???m in the need of a new vehicle. Check them out as they won???t disappoint!
As a retired tx DPS mvi trooper through my 30 years dealing with dealers carmax is most caring dealer. When we went to car max on gulf freeway to look for a new vehicle the salesman were very caring and helpful to find the velociraptor we wanted. We bought a 2916 Honda CRV with 10 mikes on the vehicle. We bought it. Service group was also caring and helpful. Keep up the good work. Larry parks.
Awesome car buying experience with no run around ! Very straight forward easy experience. They do not pressure you or give you the run around at all. The customer service is beyond FANTASTIC! My salesman Mike was truly helpful & prompt on the the whole deal. Will definitely be referring family and friends & continue buying from CarMax (especially this particular location) !
Overall Ben found the car my wife wanted at a very good price. The only thing I was disappointed in was when taking delivery I found a small chip in the paint on the front bumper, no gas in car, and it was not detailed very well. I would have expected a show room quality car at delivery. This was not Bens fault it was his support staff. After they did a so so job of detailing it I would have thought they would have said somiabout the cio in the paint but no I had to find it. They say they are going to take care of it. We will see if they repaint it or just use the touch up paint.
I'm really glad I chose Texan dealership to purchase my new truck the customer service was above and beyond and it was a pretty quick process I did not feel pressured to buy something that I did not want the only downside is my new truck comes with two key fobs and the second one has been misplaced at the dealership and I'm still waiting to hear back as to whether they're going to mail it or I have to pick it up
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