Just "Meh"...not great or terrible
November 30, 2018
The good: Everyone I dealt with was friendly from start to finish I got out in an hour for an oil change/tire rotation/etc, which I've come to expect from Jeep dealers('17 Cherokee) Price was a couple bucks less than quoted online. The bad: I can't read your service advisory sheet, the dots are gray, light gray, and a lighter gray No communication from service adviser on what needed to be taken care of...it looks like brake fluid and maybe transmission fluid but I can't tell because of the gray sheet. Whatever happened to the green/red/yellow? I asked on the appointment sheet for someone to look at my Sirius XM as I am not receiving all the channels I pay for and I've had Sirius try to fix it numerous times. I also asked on the appointment booking to have someone look at the left rear speaker as it sounds garbled. Now, I'm not taking any stars away for this because I didn't verbally communicate it, but I did see it requested on the sheet, but these services were not performed. Car was parked in BFE when it was completed. Like behind the service bays garage 6 rows deep. No idea why. I had to set off my panic just to find the xxxx thing. I almost had to take an Uber. Car wasn't washed (I was promised a complementary car wash upon arrival from the service adviser). You're convenient because I live in the cape. But I get better service in Fort Myers. I think you had the chance to earn my business, and you failed.