Good buying experience
November 5, 2018
My wife and I found a Sierra online we wished to check out. We live approx. 60 miles away, and throughout our 2+ month search, we have run across so many listings that were gone or absent when we got to the dealer. Not so in this case thankfully. The Sierra had its price reduced and was below book, making it even more attractive considering what used truck prices are. We ended up working with Brock and from the get go he was professional and courteous. We did our test drive while they appraised my trade in. We had decided to take a swing for this truck during our drive. When we sat down to talk turkey, I was offered what I thought below an acceptable trade in, but they bumped it up after my counteroffer to something I could live with. The truck was under book after all, so I couldn't be too demanding in the trade in. Payments ended up being less than what we had been shooting for, leaving us a bit of room for what came next: a meeting with the finance manager and an array of different extended warranties and service plans. Most presented were good ideas if you had a little extra money to throw into the monthly payment. We worked out a deal for the extended warranty (improved terms since I last bought one with a 2000 Sierra) and then signed the papers, got the Onstar trial up and running, transferred property between vehicles, and that was that. People need to understand that if you are buying a vehicle, you better set aside a good part of your morning/afternoon. All told, we were there about 2 1/2-3 hours. Yes that seems long, but the actual process itself was about as streamlined as I've experienced, so much so that I will make the trip to Plymouth again when I next need a vehicle.