This is at least the 3rd time I have gone to RTE 46 JEEP to lease yet another JEEP vehicle. This time I got a 2018 COMPASS after driving a JEEP CHEROKEE LIMITED for several years. My salesman, RJ Salas, was friendly, knowledgeable, and worked diligently to find a deal within my budget. Walter, in the Finance Dept., explained everything fully and had us in and out of his office in no time at all. Everyone at the dealership has been friendly and helpful from Judy (cashier), Cauly Chak (manager), and everyone that I have ever dealt with back in the Service Dept. I feel this dealership works with the customer no matter what your reason for being there!
I called the service department as soon as my engine light went on. My Service Manager Frank Russo told me to bring it right in. Thankfully I did as one of the cylinders in my engine blew. I had my Jeep returned within 48hrs.
Unreliable service, from customer service to prici
by Vecihi from Teterboro, new jersey
November 6, 2018
4.9 (860 reviews)
Horrific experience! From start to finish. Made an appointment 1week in advance. Brought the car 7am. Couldn't get an estimate in 1,5 days. Couldn't reach service adviser for 2 days. Tried 3text messages, 6 phone calls, No replies.
The estimate i got was on the phone, and cwhen i insist the estimate was handwritten with no explanation of what is wrong or what work to be done.
Estimate on the phone was "little less than $1,000 including tax" , i paid $1,066 with tax.
I'm not a guy who write comments on the internet about a company or call the company headquarters to complain, but this experience was a complete disaster.
We recently purchased a 2013 Chrysler Town & Country. Atilio Dimajo and Jose Ramos were great. Very helpful, and made the buying process easy and hassle-free. Will recommend to friends and family. Thanks!
I had originally gone to Rockland Chrysler looking to lease a 2018 Pacifica to replace my Toyota Sienna. I made it clear that I had a trade in and I was firm with the amount that I wanted for the trade in which I believe was very fair. I dealt with 4 different people calling me from Rockland and they said they could not meet my trade in request. A few days later I got a call asking me if they met my number would I make a deal and I replied "yes". He said he would check with his boss and get back to me. Never heard from anyone so I went to Ramsay Chrysler in NJ at about 7:30 pm. I told them my story and the price I wanted for my trade in and they agreed without even seeing the car. At 9 am the next morning I brought my trade in car with me, they checked it out and we made a deal for a 2018 Pacifica Touring Plus and 2 hours later I was driving it home. No nonsense, no BS, everything went great
My husband and I got a big pleasure being helped by a great salesman, Harley Dickson. Honestly, we were not completely sure about buying a car that day, but this man convinced us do not hesitate any longer with our purchase. He gave us accurate details about the vehicle description and the lease process. Moreover, he found the best deal for us! Therefore, I strongly recommend everybody ask for Harley Dickson, because his service will amaze you!!
Such a great experience! Steve Silverstein thoroughly explained the leasing process and patiently answered all of my questions, especially since I'm new to the leasing process! This is my second experience with Beyer Ford, and both times, everything ran smoothly and the staff was extremely friendly, helpful, and knowledgeable (not to mention all of the amazing incentives!) I definitely recommend this dealership to anyone looking to buy or lease!
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Carvana Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (1403 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
I was dreading the whole process. I hadn't purchased a new car in 10 years. Everyday someone would give me advice, "walk out", "know exactly what you want", "be prepared to go to 10 dealerships", "this is how you'll be spending every weekend for the next month".... I walked into Rockland jeep just wanting to compare the trunk space in the 2 and 4 door wranglers. Perry asked me if I needed help, I told him right off the bat I was not planning to make a move for at least a few days. Despite that, Perry walked me around the lot, showed me every single difference between each and every jeep they had in stock, and assured me if they didn't have what I wanted (when I was ready to make the move) he would do it. He took me out on test drives, looked for inventory in other stores, gave me his honest opinion, and negotiated in a very friendly, non agressive manner. I knew at that point that I wanted to buy a car from him and Rockland Jeep. He spent hours with me, and at the end of the day we made a "soft deal" on a 2016 wrangler Sahara unlimited. He told me to take my time and to let him know what I decided, no pressure. Perry introduced me to Jay the money man, who worked hard to get the best rate possible.There was no doubt in my mind when I got home that I was taking that deal. I called Jay on Tuesday to tell him let's go for it and on Wednesday I was on my way home in my new Sahara. I can honestly say Perry was just as excited as I was when he handed over the keys. It was an amazing experience. I truly felt like I was buying from a long time friend or family member. I will absolutely recommend Rockland Jeep to anyone who asks and point them towards Perry for all their vehicle needs. ths financial part (which lets be real, it's the worst) was not awful as Jay made it as quick and easy as possible. Their hard work, attention to detail, and non aggressive negotiating tactics earn them a 10! I will absolutely be back again!
So I got an offer from White Plains Chrystler Jeep Dodge for a 2018 JL Sahara Wrangler. The offer was invoice price. Rockland CJD matched the offer and beat it by $667. I actually got more options on the Jeep i got at the Rockland dealership than what i was going to get at the White Plains dealership such as remote entry and the painted hardtop. Chris Trois was very helpful throughout the process. It was the best experience I???ve had purchasing a brand new car so far. I can???t recommend them enough.
My name is Hanna Ryan I have 2005 chrylser town & country Mr Alexis Vera is my service advisor he knows exactly what service my vehicle need and because of him my vehicle runs like a 2018 town & country.
Service on 4 recalls on my vehicle i was out of there in 1 h
by Joe from DealerRater.com
December 3, 2018
4.2 (167 reviews)
Excellent customer service with MR. Eric Williams And Ms Carla Martinez very polite very respect full very comfortable to talk too and very knowledgeable with I all my questions I was completely satisfied I would give them not just the five *****. More like 10 would be better for them both
On 4/28/16 had my 2010 Dodge Challenger R/T serviced for an airbag recall and the coolant changed. The service was fast and efficient arrived at 7:30am and was done by 9:45 am. Brian the service writer keep me up to date on the status of my service. I am very satisfied with the service and friendliness of the service staff from the cashiers to the service technicians. The owners Alan and Mike are two of the best. They treat you like family an are always there to help and answer any questions. I have purchased and leased vehicles from them over the last 6 years and always no haggling, they give you the best deal around and stand by it. If you have a problem they go above and beyond to solve it and make sure your satisfied. I am currently waiting delivery of my 2016 Dodge Challenger SRT Hellcat which they let me order and explained that it will take a few months to build and arrive. But unlike numerous other dealers they are selling me it for less than MSRP and not the ADM ( additional dealer markup). That's why they keep getting repeat customers and new ones from the reviews of the way they conduct business. I give Bayside Dodge/Jeep/Chrysler 10 Stars**********.
I had a wonderful experience dealing with Felix today. He is really a very nice and genuine guy who was just as excited about the car as I was. He was very professional and not a typical pushy/sleazy salesman like I have dealt with in the past. It was truly a pleasure to deal with him, and Edison Nissan as a whole. Felix helped me get a great deal on a Subaru STi that I had been dreaming of for quite some time. Thank you so much for your help, I am absolutely loving the car already!
I recently leased a 2017 Jeep Cherokee and came to the dealership with a predicament. I had thought I was only 400 miles away from being over and had about 9 months left on my lease. Turns out that I only had 10,500 a year instead of the 12,000 I thought I had (thanks Dana Ford in Staten Island for screwing that up!). Even with all of that they were able to work out a fair deal and I left happy with my brand new car! My only qualm was that it took a very long time (was there 5 hours), but that happens with leasing a new car so not too upset about that. Overall I would highly recommend the dealership and it's staff at both Jeep and Ford.
To Zach, my sales man no matter when I call office or cell he is there to answer my questions solve my issues when ever I have them.
But the truth is I really never have any.these guy on the top
Of there game.
Wouldn't go anyplace else to buy or lease a vehicle
Thank you Zach and mr Johnson
I went to the dealership already knowing they had on their lot the hard-to-find combination of trim/options I was looking for in a Jeep Wrangler Unlimited. I had done a lot of research and already test drove a different trim of the car at another dealership so we were able to get down to brass tacks really quickly. The sales consultant (Jason) was pleasant to work with and there was nothing negative to report, other than one thing that you would probably experience negotiating at any other dealership for any other kind of car...including a 299.00 charge for window etching after already negotiating a price based on the sticker. In the end, after just a little push back on my part, the cost of window etching was crossed off the final invoice, so no complaints. I traded my 2012 Honda Ridgeline and got what I considered a very good price for it, with the initial value being 2,000.00 more than a previous dealer offered me. I went in on a Friday night for the first time and drove away with the car not much more than 12 hours later. I live too far away to ever use them for service, but I would certainly go back to deal with them on the sales side.
From start to finish the entire buying process was painless.
by jcdiiorios from DealerRater.com
December 3, 2018
4.1 (309 reviews)
From start to finish the entire buying process was painless.Lou Rimblas was very professional, and made the entire process smooth and easy. I highly recommend Fullerton dealership. Thanks again . Giancarlo Di Iorio 2019 Ram Bighorn 1500
I don't know where to start. I bought my truck 2015 ecodiesel ram1500 at Fullerton dodge. I went to the service center for the first time last year to meet the service department and have my ecm and u connect updated. I asked a bunch of questions as the ecodiesel is a new motor for ram, and the service writers and technicians were on top of there game with the new motor. I just resently went for another update and a few other little issues. I talked to Mary about doing my own routine maintaince and was reassured It was ok and I had all the correct receipts to prove the maintaince. That was very reassuring knowing they approve of doing my own maintaince. When I picked up my truck today all of my issues were fixed and then some. I really can't say enough great things about Mary and the service center for all they do to keep a customer happy when he's already happy. I definitely recommend Fullerton service and Mary as an adviser.
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