Love their service department
December 7, 2018
I have to say that this dealerships service center has treated me great and made me love my subaru again. I'll start my story by saying that I have had ongoing issues with my 13' crosstrek since 10000 miles. my subaru was purchased in Virginia so that is not being blamed on ertle at all. when I did service my car in VA the service was horrible. 1 year later I moved to NY. This was the dealership that I notified the problem of an extended crank and clunk upon starting, this was also when the problem began. I took my car in to feders subaru in Middletown NY....for a simple oil change.....there was a horrible odor after driving my car.....turns out they had poured oil all over my engine and it was burning. has to take it back and get it cleaned...went back again for low coolant....they claimed it wasn't low....lol. they had filled it and told me I was wrong. I never went back.. changed my dealership to colonialSubaru in Kingston ny....their service department had me drive over an hour each way countless times to try and fix the crank and clunk...over 5 times...and it was never ever fixed even after they brought in a " special" service guy......not to mention the terrible attitudes of their service department . I honestly had given up on this issue ever being fixed...and was planning to sell my car and never get another subaru again. i have owned 2 subarus prior to this one...and was also raised in a family driving subarus....and loved them. yet this experience had me so angry and I couldn't believe 2 dealerships couldn't fix the problem which would at times leave me stranded with my car not starting. I ended up moving to PA and found ertle subaru and thank God I did. they fixed the extended crank issue in 1 visit. . yes a single visit. I take my car to them for everything I need and they are so professional and knowledgeable. Bill and James at the desk listen to everything you are saying and convey that to the service men in back. I can say this dealerships service center is amazing and has changed my opinion of newer subarus. They have my car in tip top shape...and I love it again....no longer want to sell it. also, when I am ready for a newer model....i will be purchasing from Ertle.