We had been searching for a Ford Edge for approximately 5 months! We had been to over 6 dealers from near and far (farthest was 45miles). I had filled putt one of those forms on Auto Trader "Find it if this car is still available". That day I remembered filling out 2 at the same time. I received a call back from Bill Kay with in 5 minutes. Frustrated, I answered anyways. I was up front and honest and said "listen, I've met with many car salesmen. I know what I want, and I'm just looking for the right price and the right trade in amoun, because I'm upside down." Little Joe was very convincing over the phone, and at first I was very skeptical but he was so personal, so honest and willing to help I HAD to stop in and see if this guy could actually help us out. With in an hour in a half, deal was made. Price was right, it was exactly what I wanted and my trade in was everything I had hoped for. He even was able to get me from 17% to 4.0%. I couldn't have been happier! Not even a month later, we returned and purchased another new vechile! Same situation, best price great trade in value and monthly payments on the dot at 0%. I'm a customer for life! No doubt about it! I'm so glad I went to Bill Kay!
The best car salesman ever, Kenny, went above and beyond to make the experience painless and easy. He proved to be very knowledgable about the cars and a Great person. Armando made the financing very smooth and enjoyable while informing us of every aspect our extended coverage had to offer. Thank you Integrity for the wonderful experience!
Purchased a 2018 jeep compass at the end of May and picked it up June 1st. The sales team is 2nd to none, I bought from Bob Wiles. Him, Matt and Randy got me what I wanted from another dealership and in perfect timing with an excellent deal!! Today I brought it in for its first oil change because I didn???t want to wait too long considering I had accrued 2900 miles in less than three months . The express oil change and service is an excellent idea I was in and out within 40 minutes And is the service staff was very friendly and helpful. The service here is excellent from everyone and I would highly recommend it to people looking for a new vehicle and in particular those that want Jeep???s ?? Rebecca LaRue
We are from out of town and the transmission went out. Luckily, we were able to get the vehicle to Nissan of Gadsden and they did a great job working with us and repairing the vehicle. Below is an email I sent to the service manager: Hi James, Thank you for the email. I just wanted to let you know that we had a great experience with your service department. Jason Smith was very kind, patient, and helpful, working with us on our repair. We are from Marietta, GA and our daughter and her boyfriend were headed to Horsepens 40 to go climbing and camping on a Saturday evening. The transmission failed and left them stranded just one mile from their campsite. After spending two hours on the side of the road, they were finally able to get a wrecker service to come and take her Xterra to your dealership. We drove the 2-1/2 hours from Marietta to the dealership and picked them up. The after-hours cleaning crew that was there was also very nice and understanding while we off-loaded the vehicle into a parking spot. I talked to Jason the next Monday, took a few days to decide whether I wanted to spend the money on such an old vehicle (2006 with 146,000 miles), and agreed to get the work done on Wednesday. The work was completed by Friday! That is an amazing turn-around time. We spent last Saturday retrieving the Xterra, enjoying seeing the beautiful countryside of east Alabama, and had a great lunch at Pruett's, next door. This was recommended by one of your service guys, and he was spot-on with the recommendation. Your dealership and everyone we encountered in Gadsden, from Tommy the wrecker service guy to the people at Waffle House when we got coffee at 11:00 pm after dropping off the Xterra, were great! I appreciate your part in making what was a bad situation turn into a fond memory.
I was very pleased with the Service. At Allen Samuels!!!
by Andrea from DealerRater.com
December 3, 2018
4.8 (430 reviews)
There were two empolyes that that help me. There customer Service Skills were AMAZING!! Jessica & Gil were there through it all back and forth. Tell finally It was A Yes!!!! The icing on the cake was signing the papers!!!!! Thank you for ur help.!!!! I'm Rocking A DODGE JOURNEY!!!🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🚗
Came in just to look at the vehicles they had to offer and was definitely surprised with the service I received from John! Normally at car dealerships you have to deal with pressure sales pitches but he was extremely professional & helped me with all my questions & made me feel basically like family & not one pressure sales pitch. Definitely recommend him if you visit here! He said he's new & he's already doing a great job with my experience.
Just bought a used vehicle from Kevin Ellis. Can't say enough about the entire process. He was extremely polite and never pushy. He was transparent throughout the process and was great at communicating through a title issue with the original title holder. Kevin did everything to make me a happy customer.
The finance manager was just as polite and not pushy with add ons either.
Very impressed with Kevin and Al Deeby Chrysler Jeep Dodge
Our Purchase of the SUPER DUTY F350, at L.H.M. Downtown, was in all my years by far the BEST, the most professional, and courteous, sales & finance ever experienced in buying a vehicle. The professional and courteous interactions with Will Shields in sales/ demo, and pricing, again by far, surpassed several high end vehicle purchases I have made, including the likes of Ranges Rover, and Mercedes Benz, to name a couple. Will, introduced us to Mike Clark. What a gentleman! Mike processed, finalized the financing, and wrapped up the loan and purchase paperwork... Mike's a real professional, and was patient and took time to explain every question i had regarding the new loan. (This is in my experience where, things in other dealerships become difficult. time consuming, EXPENSIVE, and feeling pressure to add items to the purchase). Now, I understand, the DEALER, to not incur liability; is required to make the Buyer aware of certain products and extended warranties, etc., For us Mike handled this process efficiently, offered the items as required. Well done. We felt no pressure... and it did not take hours, as has been my experience several times when trying to efficiently buy a new vehicle.. To wrap up. I highly recommend LHM Truck Land, and Will Shields. And if you are lucky, Mike Clark was really great to help us finance and finish the purchase...
I dealt with Mark Hubbard by phone, e-mail and then 2 different visits to the awesome dealership. Everything was professionally done and enjoyable. I wound up buying a 1967 E-type roadster in a light silver and black. Highly recommended.
#1 specialty car dealership in Pittsburgh, possibly in all tri-state area.
Excellent people and superior service.
Not your dad's car dealership!
Bought a used 2014 Audi A6.
Highly satisfied.
My overall experience working with Ms. Jones as my service advisor has always been exceptionally great. Greeting with a great attitude, she been my go-to since August of 2018, and has always delivered top notch customer service! Very bright, knowledgeable and friendly.. I’m very pleased doing business with this dealership.. And looking forward to many more happy encounters...
We just bought a 2014 Nissan Titan thanks to Jose Herrera! I highly reccomend making your purchase at this dealer. We experienced a smooth proccess. Thank you.
My Review of Rick Case Alfa Romeo - FIAT Sueberry 8/10/2016 Reason For Visit Sales (New) "5 star review" Honestly, the best customer service from a car dealership I have ever experienced. Connie Johnson was attentive, patient, listened and HEARD and delivered every single one of my requirements. We did most of the deal, which included a vehicle trade, via phone as I live over an hour from their dealership. My budget was tight, I had 1 particular vehicle picked out, I was adamant about not being baited, then switched once I arrived at the dealership, and my standards are very high regarding customer service and business integrity. Not one surprise when I got there, everything was just as she said it would be....actually, that was a surprise...a very pleasant one! The price was cheap, the staff was uber friendly, and I love my Fiat. Thank you, Connie and Rick Case:)
I stopped by the dealer without an appointment and I was happily surprised they are open until 7pm. I was immediately greeted by opening my door. The service greeter asked me how could he help and personally walked me over to Ivan the service advisor. Ivan was exceptional! He answered all of my questions, gave me an expectation of the entire process, arrange a beautiful loaner for me and kept me up to date with the progress of my vehicle. Highly recommend Ivan and the Coral Gables Infinity facility.
My husband bought his truck from NWMS a few years back and recommended that I look for a new rig there. My son and I came in from Juneau, Alaska to see a rig I found online and Trent helped us through the process from greeting to financing when Jason took over. From test drive to no haggle pricing, this was a stress-free purchase! Trent went so far beyond the ???extra mile??? in customer service. Jason made the financing part go smoothly and was able to set me up with a loan from my bank back in Alaska as I requested. We had such a great experience all around with them! They are great guys! I will definitely recommend NWMS to others, and can???t wait to come back to pick up a new truck for my husband! ***Ladies, these guys don???t treat women like they don???t know what they???re talking about!!! My son and I might know our way around a vehicle, but never once did I get that ???used car salesman who thinks you???re just a dumb woman??? vibe from ANY of the NWMS staff. In fact, it was just the opposite. All staff were super down to earth, relaxed (not overly aggressive, creepy salesman 😣), and genuinely seemed like they liked what they did for work, and who they worked with. Seriously, shop here!
Both Kirk and Jason at By Design Auto Group were straight forward and honest during the entire process. I thoroughly do my “homework” before walking into a dealership, and everything they had to say matched what I knew to the “T”. The level of knowledge they have here and the fact that they openly discuss every aspect with you on your terms was above and beyond what they had to do. I will be back for sure, and would highly recommend them even to my close family and friends.
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