It took me awhile to decide on the car I wanted to buy my daughter but decided on the Ford Edge. It took me almost as long to actually find a one in the color and all the options we wanted. Sac River Auto, in Davis had what we were looking for. I called Sac River Auto after hours, but at the time did not know they were closed but Mohammad answered. I told him I was interested and if he could come down on the price he said he has been getting a lot of interest on the Ford Edge and was already given an offer but the customer did not come back. I thought about it for a day and then gave him an offer with the stipulation that it had to have a full tank of gas since I had to drive it all the way back to the Fresno area (close to 3 hour drive). He laughed and agree as he understood why. I told him I was unable to pick up the car immediately since I had to work during the week so I gave him a deposit over the phone using a credit card. Note: Not all dealers will do such a thing, so this already gave Sac River Auto high marks in my book. We then arrived on Saturday to pick up the Edge, it was not pristine but still in good shape for a used car. I asked for a few minor fixes like putting air in the tires and changing one of the wipers since it was beginning to rain the driver's side wiper was not in good shape. Again, I told him I have to drive all the way back to Fresno. Everything else went smooth for the final transaction and then we drove it home.
After a few days, I retracted the sunroof on the Edge all the way back because it was warm and wanted to let it air out. Once it tracked all the way back I heard a strange click. Then a little later I tracked it back to its close position but it would not fully close. The sunroof was about one inch above the roof line and not closing completely. As you can image, I was not very happy. For those you wondering why didn't test it back at the dealer ship. Well I did but not all the way back because as mentioned earlier it was beginning to rain. The next day I took it to the Ford dealership to see what it would cost to fix it. Wow, what a racket, Ford was going to charge a fortune to fix the Sunroof and in checking with other dealerships my closest dealership was actually cheaper than many others. Now you can image how I may have felt. Angry and very frustrated. As with any used car they are sold "AS IS" and the dealer/seller has no obligation to fix it. That evening I text Mohammad and told him of the issue and that I was very frustrated. I understood he had no obligation to help but he did sell me a car with an issue. He called me saying he was surprised since he tested it himself. I found out later that the previous owner knew of the issue and added non-standard grease to help it close a few extra times. Anyways, Mohammad said he felt bad and would help me get it repaired. I tried to find someone locally that could fix it at a reasonable price but with no luck. Mohammad said he knew of some people but I would have to bring the vehicle to him which I scheduled to do the following Saturday. I dropped off the car at Sac River Auto and one of his younger employees took me to the train station so I could go back to Fresno while the Edge was being worked on. Once it was fixed I rode the train back to Sacramento and they picked me up at the station.
While it was not ideal that the sunroof ended up not working properly, Mohammad did help me get it fixed. I did have to spend a little extra but nothing like if I had to pay for the full repair at a dealership. Mohammad offered to help fix it and he came through. Now to some of you it may sound like that I was given a bad deal but again, I stress Mohammad had no obligation to help me get the car fixed financially or by any other means. But he understands what customer service means and how a simple experience like this can do for his business. I would definitely recommend Sac River Auto for used cars.
Had a good experience working with both Kyle and Cain internet sales. They worked with us for well over a few years to make sure we got the car we wanted. They were patient and well informed and made car buying much easier. We are pleased with our purchase! Kyle and Cain work together and there was always one of them to help us. I recommend them highly.
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
We recently purchased a new 2018 Countryman, ordering a new 2018 model in June of this year. The total experience was great as the model ordered is just what was wanted and was delivered as expected. Our sales advisor (Creed Cate) was excellent in explaining all issues when special ordering and had great follow up with the process as the new car progressed in manufacturing.
We are very happy with all at Niello Mini.
Our Salesman Mike McCann was AWESOME! He made sure our Truck buying experience was a good one. He knows what he is doing! We got the Ford F-150 XLT SUPERCREW CAB 4X4 and LOVE IT! Our drive from Stockton was well worth it! We will definitely be back when ready for another car!
They took care of me from the moment I arrived. They did everything to make sure I got exactly what I was looking for. They even delivered my new truck to my door step after making sure it was detailed and completely perfect. I highly recommend them!!
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
Sales rep Nathan Scott listened to what I wanted in a car, and showed a number of different models and options. This was a major purchase for me, one I had not made for a couple of decades. I felt like I had good advice, without undue pressure. He, manager Albert Palmer, and CFS Dominick D'Aurizio worked with me to get finance terms better than what I thought were possible going in, including reaching out to credit unions that could offer a lower rate than would otherwise be available. I was happy with the service.
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.] built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
Rickie was extremely knowledgeable and gave me a thorough explanation of every feature of the vehicle which I really appreciated. He identified my needs and executed on helping me with the perfect vehicle. Every staff member I came in contact with were extremely helpful and accommodating.
I’ve purchased 4 vehicles from Folsom lake Honda and also had all 4 vehicles serviced here as well. Every visit my experience has been amazing. Everyone I’ve dealt with has been extremely friendly and helpful. I couldn’t imagine going anywhere else to purchase a car. This place is great, honestly if your looking for a car you need to go see them you won’t be disappointed.
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