Great experience. Josh was very patient with me being specific and picky. He found the perfect car for me. It is exactly what I was looking for, at a fair price. On top of that, due to my hard times, I was not able to get to the dealership from Lansing and Josh was kind enough to come pick me up to bring me to the dealership so I could get back on the road! Thank you Josh for what you did for me today!
Great experience with JRFCJD! Because Lapeer is quite a drive from my home, I worked with another JRF Chrysler Group dealership as an intermediary with the Lapeer location. The sales and management team was great and even delivered the vehicle to my home, where I signed the papers. The experience was unexpectedly easy and the sales team really came through in coming to me rather than having me travel. I would recommend JRFCJD in Lapeer to anyone and everyone!
Service was great! Took their time in evaluating. Mike was a good customer service agent. Called back when necessary to provide updates. Determined the issue to be warranty, thus saving on our end. We did end up having to pay for a new set of tires because of the issue prior to the Orchard inspection. But are and have been happy with Orchards customer service team and the quality of work from the technicians.
Richard Cook was incredibly nice, knowledgeable, honest, and easy to work with. We received a fair value on our trade in and a decent price on a new vehicle. We would certainly recommend this dealership.
Everyone at Golling made the purchase of my car very quick, easy and efficient. It was literally so fast, as they accommodated me on my lunch break for a test drive. And when the private buyer for my car backed out at the last minute, the Golling team went to work and found a new buyer within a day. Thank you!
Was looking at a used car they were asking top dollar for. It needed paint in numerous places, hubcaps, and parts of the bumper recliped. They would not fix those things or come down on price for the car so i could get those things fixed. The car has been there for months guess they didn't want to sell the car that bad.
Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on all inquires. Would highly recommend for all service needs.
Waiting area and the whole new car area is in desperate need of updates. Feels old and dirty. Service department is the only reason I go and that isn't much better. The last 2 visits, one or two service writers working and they do not like making eye contact to acknowledge you.
A positive experience with Josh in service and Joe in sales.
by dtdix711 from DealerRater.com
August 31, 2018
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship. I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction. I strongly recommend this dealer for Sales & Service.
"STRESS FREE", "NO HASSLE". Great customer service, everyone is friendly. Will definitely recommend this dealership to anyone i know who is looking to buy a car.
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