I purchased a NEW Promaster City Van with the help of salesman Scott Robertson and had an outstanding experience all the way around. Very friendly, professional staff. Vans are mostly sold on the used car lot and you will find Scott there. The City van has been trouble free so far (1,000 miles 2 months) and gets better than advertised mileage. I am 70 years old, this is my 46th vehicle purchase and my first automatic transmission, first Chrysler vehicle. So far, so good! Nice dealership. Larry Robinson--Whitmore Lake MI
Chris Woodward, Stu the used car manager, and Dustin handling the finance end were top notch. It was a great experience from the beginning and they heard our needs and wants. Very friendly and professional. Would highly recommend them.
I came in with my friend Michaela looking for a basic used vehicle that was good on gas. She commutes to work about 45 miles per day and the fuel was eating her up. She called on a Dodge dart that was on the website. We didn't realize that the Dart was a manual transmission when we showed up. We really liked the features of it but she had never driven a manual before. Ken said there was no better time to learn than now. He had her jump in the drivers seat and gave her basic instructions on what to do. It took a few tries. She stalled the car several times but after getting over the embarrassment, she was able to get it going. She really started to enjoy it even though she stalled it again and again. In the end, Ken moved us into a Ford focus that was an automatic transmission. We love the car. It's doing great. The car she ended up with is not the most memorable part. The fact that Ken took the time to show her something that she'd always wanted to learn but either didn't have the opportunity or didnt have the courage to do. He was awesome. I would recommend Ken to anyone looking for a new or used vehicle. He wasn't pushy at all and was fun to do business with.
My entire experience here has been spectacular.....how buying a car, or anything, should be. I am happy to take the time to review Cadillac of Novi! Peter Yatooma was my salesperson and he was just awesome! They have made me a customer for life.
I just recently bought a car from KIA of Jackson and was not the least disappointed on any level. My sales rep was Melissa Allen and I would recommend her service to EVERYONE!!! She was not only friendly and helpful but was also very honest with helping me find the perfect car that met every need that I had.
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
I went into Shuman Chrysler not knowing if we could make a deal or not, but thankfully we did. Tim Dalsasso was very helpful, he was patient as I asked the same questions over and over. It is one thing to read a lot and know technically know the trims and differences. It is another experiencing them. I can't say enough good things about Tim. They are not high pressure sales reps, they are non-commissioned sales reps that are really there to help. For me, I was buying a Pacifica the last day of the month in November. Trying to buy a car on the last day month sales could normally make a sales rep bring on a lot of pressure to meet a quota, especially in the last months of the year. But Tim could have not been any more laid back, patient, and informative. It was also nice having a nice chat with Chris Brough, the general sales manager and Allen Myers, another sales rep. I will definitely recommend friends, co-workers, and family members to buy from Tim. I appreciate the culture at Shuman Chrysler and I will be back in the future.
Chris Graham was great in the service department. I brought my Jeep in and he got to the repair promptly and with a smile. My car was repaired within a few hours after tests were run. I came back in and out, simple and easy.
Very satisfied with my recent car leasing experience. Allen Myers made leasing my new vehicle a truly enjoyable experience. From start to finish he was professional and knowledgeable. He was patient and explained all of my options for pricing etc. Justin Davis is top notch in the finance department. Again led me step by step through the entire procedure. I would highly recommend Shuman and their professional staff of sales associates.
Dave Krause was especially fair and from the beginning, worked hard at getting me the best price possible. They do not work off commission, therefor stand to gain nothing by providing anything short of top notch customer care. By far the smoothest vehicle transaction I've made in over a decade! Dave certainly secured a repeat customer for many years to come.
Jonas Diaz was my salesman and he was amazing. He was very involved, very concerned, i could tell he only wanted the best for me. I know exactly who to go to for my next car sale. Highly recommend. Left the car lot one happy customer. Thank you again Jonas.
Dave Krause made leasing my new Compass a breeze. No pressure, very knowledgeable, and most importantly a true professional! I would feel comfortable recommending Dave Krause to anyone looking to buy or lease a new car. It can be hard to find people today that truly enjoy their work , but Dave seemed to love his job. A real gentleman!
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