Elizabeth Yoo was courteous, professional, honest, answered all of our questions, and made our experience at Kendall smooth and stress free. My wife and I would not hesitate to recommend Kendall to our acquaintances.
We walked in just wanting to go over the process so that we knew if we could work towards getting a new car. We had a car that we were upside down in and Crespino listened to what we wanted, what we hated and what we liked and found us a brand new car that would absorb the negative equity and be the perfect fit. We got a car that day. Lexus is helpful and a breath of fresh air from other dealerships that are pushy and just want your money.
Norma Hagen, the agent who got me checked in for my airbag replacement, was helpful, kind, personable and knowledgeable. She made the process easy and painless. The work was done so quickly that I scarcely had time to drink a cup of coffee before my car was ready! And the free car wash is great.
Mr. Paul Casey was our lead sales person. This was the easiest, best car buying experience my husband and I have ever had. He was patient with all our questions. We got to test drive the vehicle alone. We are very pleased with our purchase and that you are local so when we need maintenance, it can be done easily. Thank you Kendall Honda. Thank you Paul!!
Excellent customer service, thanks RickI bought my car from out of state, seeing pictures only, they provided great information, were very helpful and answered calls and text messages very quickly!! Love my new car
We bought my son a car from Kendall Honda & everyone there was so amazing that we went back when it was time for me to get one & bought mine there too. Love Ian & the gang!! They took good care of us & did not use high pressure sales like some of the other dealerships we visited. Highly recommend!!!
This is my second Lexus purchase and for a Lexus dealer, not what I expected. Car was not ready when I arrived. Paper work had to be corrected several times. Took almost 2 hours to purchase this vehicle. Considering we had already picked out our car and negotiated our price. When I picked up my first Lexus which was used, from Dolan Lexus we arrived at that dealership, car was waiting for us in a delivery area with a large red bow on top. We were escorted into finance where all paper work was completed and look less than 15 minutes. The sales person spent 45 minutes with us, not at Kendall, maybe 15 minutes. When you buy a high end luxury car you would expect more, like what we received from Dolan Lexus.
Kendall did have good pricing, is why we decided to purchase there instead of driving the 400 miles back to Dolan Lexus.
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