Best car buying experience EVER!
November 5, 2018
I wanted to send an email to you because this weekend I purchased a vehicle at your Martin Kia dealership in Newark. I have to be honest with you; I HATE car buying. I despise it worse than dental surgery. I am 43 years old and have NEVER had a good car buying experience. It was always a wheelin' dealin' type situation where I felt like I was getting the shaft & all kinds of crazy extra things being pushed on me to purchase. Plus, it was always a battle with extra fees being added when I financed & warranties added that I never was even told about. I have purchased brand new & used - all experiences were the same. That is UNTIL I met Mark Grubb. I knew that I wanted to purchase a Kia because of their amazing warranties. I drove up on the lot with my hubby and Mark greeted us. He was very friendly & NOT pushy at all. He was there if we had any questions, but wasn't overwhelming or "in your face". We decided to test drive a Kia Soul. He was very quick with getting the keys and taking us on our way. My hubby drove and Mark was very informative. Telling us all about the car, the features, the amazing Kia warranties. We talked about gas mileage (cause I wanted to trade in my BMW since it was a premium gas guzzler). He was NEVER pushy and I honestly never felt like I was being "sold". It was really like hanging out with a friend who was knowledgeable about the car. I knew that we wanted to buy the car. Then we went in to do the paperwork. That was always the part that I hated the most. He was super quick, efficient, and very clear with us. I didn't feel like there were any hidden fees, or crazy added items to our deal. He even had the finance part being handled as we did paperwork with him; so in the end - all we had to do was sign on the dotted line. The car we test drove had a pretty pin stripe, but the car I picked didn't. Mark made sure that I got a pin stripe on mine too (which I ended up being able to get in my business colors which made me even more happy). I seriously cannot say enough about how amazing Mark Grubb was & how easy & painless our car buying experience was. Nothing like I have ever experienced in my adult life. I would recommend Martin Kia & Mark Grubb to ANYONE AND EVERYONE I know. I just wanted to make sure to take the time and tell you how wonderful everything was. I haven't stopped finding reasons to drive around my new car & show it off to everyone. Best experience ever!