Crystal Franks is a true asset to the service department at Mike Shaw Kia! She is quick to respond to my service questions and requests. In addition, she always provides accurate expectations for the time it will take to complete the service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Met with Crystal once at the dealership. I explained my concerns and told her about a few promises that were promised. Crystal told me she was going to make thing weight and she fulfilled the promises that were given to me in June 2018. The other issue Crystal and Morgan jumped on it and told me they would review the problem with the district manager and get back with me once the holidays pass.
The headlight assembly was to be replaced since the lamp socket had melted. Was quoted a price for repair which seemed a little high to me. We discussed the matter and came up with a solution that worked well for both of us. The headlight assembly has been replaced and was done very expeditiously.
As soon as we drove up we had salesperson Sammy Pedraza waiting & eager to help us ...We told him what we wanted & he got to work....Very fast & efficient....I applaud your service...we have our 2019 Camry
Went in for a service appointment and I didn???t have any problems. I talked to the service employee and let them know I was there for a service appointment. They took my vehicle and finished within 45 minutes.
Service is excellent they take me Early so l don't have to run into Stony l go into service and if I run into Stony oh by the way he sold me a new one last week he told me his wife was hungry and his kids needed shoes could not resist so there you have it
Went in for routine maintenance for my 2015 Rav4 and ended up leaving with a 2019 Corolla with a lower monthly payment! Great experience all around! Brandon was awesome and got me in the right car for me. No pressure at all in getting me into anything over my head. Look forward to working with Brandon again for my next purchase.
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