You have always handled our car issues with the upmost professionalism. This is our first Lexus, even better than the car is the service. Facility very well planned out, easy to navigate. Suggestion would be to offer training sessions due to the complex nature of the cars features. I think many don't understand so many of the features, and don't know how to use them.
This is the second one I have bought.
by Marlena from Acme PA
January 11, 2019
This is the second one I have owned, I still have the 15 year old one and it still in perfect condition and passes inspections every year.
RUSS is great, he knows his business and flexible. The service staff not only does a great job with the routine jobs but is able to quickly identify anything irregular with the car. Love my car. Performance has been superior. .
Family SUV Love!
by OhioMom from Columbus, OH
December 14, 2018
Absolutely love the Lexus GX Luxury. We have owned several SUVS including an MDX, Explorer, Lexus RX330... This one was love as first drive. We have known Lexus to be one of the most reliable brands we have owned, but with children I didn’t want an RX again. I looked at Range Rover, Mercedes and Infiniti because we knew we wanted a larger sized SUV. I also wanted the “captain” seats in the middle. This car is loaded with features... Enough technology to make a tech loving family happy. I love the fact that I can start my car from an app. I love being high up off of the ground to see around traffic. I love the soft leather. We have had so much fun and so many compliments on this beast. Not regretting it. For those who say the ride is bumpy... it is slightly, but not more than any other pricey SUV. It’s actually pretty smooth. It’s a tall vehicle. It’s got a truck-like vibe with all of the luxury and bells and whistles you expect from Lexus. That’s what we wanted. We have the Luxury Sport package— only because this car was available. I would have been happy even without the spaceship like buttons and rear heated seats. Overall this family of four is in love.
An outstanding dealership In every area and departmen
by RX OWNER from DealerRater.com
December 3, 2018
Have been with this dealership for over 15 years. The service.is superb - one can trust their recommendations (never pushing unnecessary work) and the quality of service is the highest. The sales staff is equally knowledgeable and professional. And they let you know they want your business and will work with you. Every one is attentive and courteous.so that any experience at the dealship lets one go away with a good feeling. These are the reasons we keep coming back. After hearing our stories, now our adult children are going there and they report the same good experience
The most luxurious, comfortable car I’ve owned
by With It Boomer from Kirkland, WA
January 9, 2019
This car has plenty of room & has more safety features & comfort qualities than I could have ever dreamed would be on a car. The drive even on the freeway is exceptionally quiet. One very rainy evening I was totally lost on the road. I clicked on mobile assistant & a live person came on the channel and assisted me in finding my destination. I am so
pleased that I now own this car!
I have yet to be disappointed by Flow Lexus. We have dealt with them for nearly twelve years, beginning with them servicing my wife's 2004 RX350 which had been bought used from a different dealer. We have been pleased with the service -- Mark Bell was an integral part of our early service experience. In his "new" role as a salesperson, he worked diligently to find my wife's new NX300h and she is delighted with the results. Parenthetically, I called him so many times discussing her wishes that Meghan,Poindexter knew my name and who I wanted to talk with by the time we purchased the vehicle. I'm planning to stay with what I consider a winning lineup -- Mark is looking for a new ES300h for me.
Currently own a Lexus RX. Very reliable vehicle
by PTQualityguy from Tecumseh Ontario
December 7, 2018
Comfortable, classy, and nice quiet ride. Great styling and handling. Great on fuel. Very nice highway driving at higher speeds. Very pleased with the end result following research
A special thanks to Russ for being so wonderfully friendly and efficient when handling our service. I deeply appreciate the friendly smile and his honesty. He and the staff at Lexus truly deliver what they promise. They are quick, the process is easy and the prices are fair. Thank you for making car service so easy.
by Satisfied Customer from Buffalo, NY
December 19, 2018
I went from an Audi A5 to a Rx350. I had my reservations, but I love the Rx. Very reliable and amazing comfort. It was worth the switch.
While the service department is the reason I buy Lexus, I also appreciate my salesperson. He knows what I like to buy and also the settings I need. My car is always ready set and ready to drive. Flow Lexus Winston Salem is the best .
Reliable car for snow
by bita964 from Beverly
December 30, 2018
I was looking for a car reliable and safe on the snow a day in Northeast whether.
Is comfortable inside and also sizing is perfect for me
Very poor quality, just past 50,00 miles and A/C blows hot air. Can not image this bad from Lexus. My Kia and Toyota had no A/C issue for over 100,00 miles. This is my first Lexus and will be the last. Not reliable at all.
trasmission /gear jerks hard when shift on downhil
by Lexus quality going downhill from Santa Cruz, ca
December 10, 2018
Lexus quality is going downhill. This is a new car with abt 2000 miles many attempts to dealers and Lexus to repair the issue without success.
Their answer is that this is normal characteristic of this ca. We tested another similar rx350 with no such issue. Found out from lemon law lawyer that there is lawsuit against Lexus for similar issue.
This was the best car shopping experience of my life. A few years ago I had a horrible car purchase experience in new jersey, so this time when I needed to buy another new car I decided to go to a dealership I had heard was phenomenal- I went North Carolina to the Mt Airy Chrysler dealership. Tommy Dale was my salesman- he was absolutely wonderful. My experience was great. Throughout I felt in control and never pressured to purchase a car I couldn't afford. The staff was attentive, patient, respectful and knowledgeable. Once I purchased the car Tommy, the salesman, filled my new car with gas, had it washed meticulously and sat with me in the car for over an hour going through all the features in the car. I 100 percent recommend this dealership for anyone to purchase a vehicle. I left satisfied and excited with my purchase.
Pretty only goes so far!!
by Brenda O. from Essex, Maryland
January 9, 2019
Sporty and racy but can’t handle very well in any type of wet weather. My car was rear-ended at 70mph and needed over $12K in repairs. It never drive the same again.
I have been to many dealerships and know many car salesmen. There are very few that I can say are honest, fair, and provide excellent service. Justin on the other hand was one of the few. He sold me an excellent car, at a very fair price, and went above and beyond to make sure I drove the car home that same day. I would recommend this dealership to anyone and appreciate the professionalism, honesty, and friendliness of the staff.
by SJC in L.A., CA from Los Angeles, CA.
January 14, 2019
I thoroughly enjoy the Mercedes brand and yesterday I purchased a new 2018 SUV. It was big enough for all my needs and handles like a sedan. There is plenty of head and legroom in the front and back. I also appreciate all the safety features included in the model. Although the car is only six months old, I purchased it as "used" and saved a considerable sum. $$$ :)
This was my second purchase from FCI and Mark. Everyone at FCI is focused on making the purchase experience a first rate process. Mark not only provides a superior sales experience but his after sales support goes on for years. That???s why I came back to FCI for a second time and will continue to come back in the future.
Superb hot hatch
by AndrewT from St.Louis, MO
April 19, 2018
Excellent fast and flexible hatch that outperforms most in its class and above. The nav/infotainment system is a weak point, but other than that there are very few issues -uses a lot of tires (but that may just be the way I drove it).
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