I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Even though my Land Rover didn't work out due to various problems, the service department was always top notch! The Service manager Joe was attentive and knowledgeable and always tried to do his best to help me then things went wrong. My service advisor Justin also was caring and did his best to resolve every issue. In the end the Rover was not for me due to various problems but the service department scores a 5/5 in my book!
I went in on a Saturday and I am big college football fan so Nick Burns set me up right in front of one of the big screen TVs. It was towards the end of the noon games and Nick Burns grabbed the remote and put on the game I requested immediately. While Nick Burns was pricing out two trucks that best matched what I was looking for, other salesman would stop by and ask how I was doing and would strike up a quick conversation about college football. I felt like not only Nick Burns was looking out for my best interest but all the other salesman would check on me to make sure I was comfortable which made for a great experience. Nick Burns brought over two trucks and we were able to get a deal done on a great F150 that I really enjoy driving. I could not have asked for a better experience, didn't miss a play of college football, and was able to get the deal and truck that I wanted. Greatly appreciate Nick Burns as he went way above and beyond to make sure I was comfortable. He was completely upfront and honest with me about what he could do and he delivered on his word. Highly recommend going to Nick Burns and I have already brought him up several times to family, friends, and co-workers that if they want to get a vehicle, they HAVE to go to Nick Burns and Suburban Ford of Ferndale! Thank you for everything Nick Burns!
I test drove an Infiniti Q60 I was incredible but what set them apart was how friendly William was and how great he was in taking care of us. He was very charming and funny and he was great. We ended up moving in a different direction but the quality of service was exceptional.
I cannot say enough good things about this dealership! If you are in MI I highly recommend this Land Rover dealership. My husband, 3 little girls and I were treated amazing! I have never seen a dealership go out of their way in every aspect to make their customers happy. They were extremely helpful with helping to keep my three crazy kids happy while signing paperwork. I 1st went to the Troy Land Rover dealership and that was a horrible mistake. I am so glad I found Lakeside dealership they are very respectful and super nice unlike the Troy dealership. I am definitely going to be a lifetime customer to Lakeside Land Rover. Mike Hinkley was an awesome dealer and had everything completely ready for us to trade in our truck and get into a new Land Rover. Literally all we had to do was sign paperwork. The quickest easiest car buying process I have every had! Please if you are interested in purchasing or leasing either Land Rover or Jaguar go to Lakeside they will definitely take care of you! :)
Dropped in to test drive the Jaguar F-Pace SUV and Range Rovers, with no intention of pulling the trigger and buying same-day. Turned out to be the most fun, and painless car-buying experience I've ever had. The entire staff was exceptional, friendly, and low-pressure. My salesman, Derek A., was truly knowledgeable and patient and ultimately went to bat for me to strike a sweet deal on a badass 2018 Land Rover Discovery Sport HSE. Took a Thursday afternoon test drive and then Friday afternoon, the young gentleman Hunter drove out to my house in a courtesy vehicle to scoop me up and bring me back to the dealership to sign all the paperwork. I drove off the lot on Friday with my new Land Rover, a truly remarkable vehicle. Very, very pleased with the whole experience and my awesome new compact luxury SUV!
I went in there in fall of 07 I brought my Range Rover HSE for a trade in i only owned it for 4 years and the
Last year the engine had to be rebuilt 2 from overheating I just remember having in the shop 1 every 2 weeks I said I would never buy a range rover again no one should pay that much to have to take there 90,000$ truck in that much I came across one of the last vanden plas which is it's a luxurious and sports sedan making 400 hp 30 mpg for 75,000 brand new
Greg Hooper is the most professional salesman I have ever had the pleasure of doing business with. He went out of his way to make sure the vehicle I was purchasing was perfect for my needs and didn't pressure me into purchasing unnecessary options. If you are looking for an honest, knowledgeable, first-class car buying experience I would highly recommend visiting Jaguar Land Rover of Tory and working with Greg.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
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