We had a great buying experience and even had good support in service until service could not determine the problem with the low tire light. It appeared on the trip home from the lot. We have had the car in the shop three times and several phone calls. Each time they felt it was something different including the tires. On the third trip they replaced the rear tires to match the front, but that was not the problem. When that didn't correct the issue, service became defiant with my wife like it was our fault the light keeps returning. There answer this time was to take the car to another of their stores were they can put it on their computer to determine the problem. But they said we had to pay $99 for this service. We are unhappy, but are very happy with the car and we are convenced the car is safe. We will be purchasing another car in the next six months and this small problem has given us second thoughts about returning to CarMax
Best performing car I have owned
by Warrior Fan from Clovis, CA
December 6, 2018
Comfortable ride; good acceleration; noise level low. Great sound system. Roomy for rear passengers also. Plenty of trunk space. Seat position memory is great so my wife and I can both drive. Seat heat and cool is wonderful!
I bought my first car in 1955 and many since. The experience with most dealers ranged from poor to very good. My experience at Tempe Honda caught me unawares because it was so extraordinarily good. This started with Francine's chat, continued with rescheduling an earlier time to fit my schedule (at the last minute) and extra effort to find another part that was requested when I signed in. The free shuttle was a wonderful convenience - quick response. Check out was beyond expectations for ease.
by Old Sonata Fan from Philadelphia
November 18, 2018
This is an amazing car. All the bells and whistles. Rides like a dream. Of course keep in mind I had a Sonata. Although when going to a Lexus dealership be prepared to get a gun placed in your ear.
We found a great deal with these guys and since we live 300 miles away, we got a hold of them. They (Louie specifically) bent over backwards to get forms and documents and loan info done. We were approved and ready to go within 24 hours of contacting them. Good bunch!
Best car ever
by Eddietaz from Tempe, AZ
November 17, 2018
The best car I have ever owned! Always reliable and smooth riding. Very roomy with plenty of power and luxury. I will drive this until it falls apart and then buy another one.
Recently my husband and I bought our third Lexus from Superstition Springs Lexus. As with the last two experiences buying from this dealer, we have not been disappointed. Eddie and Mark were the two salesmen who helped us- which is another example of the professionalism shown by everyone at this dealership.
We had been in the day before and had to leave suddenly. Returning the next day, I mistakenly gave the wrong name when I asked if the gentleman from the previous day could finalize the sale. Thinking he was not on site, another gentleman completed the paperwork.
The general manager, knowing we had another place to be, did all that he could to expedite the sale. We were able to have a great car, at an amazing price, with a sale completed in less than 90 minutes.
We have NEVER had a problem with a Lexus and find the service department to be impeccable as well.
Love my Lexus Es 350
by firstname.lastname@example.org from Grand Rapids Michigan
November 16, 2018
Owned Lexus 350 over 8 years, it has been the best care I ever owned. Traveled last week to Milwaukee to purchase from Lexus another car. However, my old car still ran well great on gas.
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