Needed to get a new car for my mother - Griffith made the experience easy, no hassles, fully explained all options and left the dealership with a new vehicle and felt no pressure the entire time. Highly recommend working with Griffith. GG
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
Super Awesome very first Lexus of Watertown experience!!! I worked with the salesperson Tony Viveiros. He was patient, thorough, considerate and easily accessible to all my questions and calls. I highly recommend Tony Viveiros and this dealership for the very best overall support in purchasing a car.
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My Dream Luxury car
by Jim's dream car from Fort Worth Texas
December 4, 2018
My second best car - my first was when I was a teenager. I have enjoyed them both. I feel like a KING of royalty
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Finally back in a Lexus
by speedrissr from WICHITA
October 26, 2018
Purchased a used 2015 Lexus ES 350 thru Carvana. Absolutely love it. Purchased on with almost every available option, except the Collision Avoidance System. Well worth waiting for such a vehicle, a tremendous value compared to the E Class, BMW 5 Series, and other vehicles.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
My recent leasing experience with Lexus of Watertown was a great one. Leon Barnes, the product specialist, helped me to get into the right car, and made the transition from my old car to new....just seamless. I am always in a hurry and wanted to get through the process quickly and to get all of my questions and concerns answered. And Leon did this with grace along with such a nice positive attitude. And he found the color I wanted! Always a priority. The finance manager, Alex, was awesome. He clariefied all of my leasing options better than anyone has in the past and I felt very good about my decisions. All in all a very good and positive leasing experience.
I had a great experience purchasing a certified, pre-owned vehicle. I worked with Rene La Paz in the sales department who was excellent! Rene listened to me and found exactly what I wanted. I couldn't be happier with the experience and Rene.
True Lexus to the core
by BBock from Salisbury, MD
November 14, 2018
Incredible ride, unquestioned reliability, fit and finish is impeccable. I have no issues with the controversial joystick-based infotainment system, styling is good, not great. will be trading for a ?19. I buy based on the dealers as much as the car, Lexus treats customers the way they expect to be treated!
Makes buying a car easy! No gimmicks, no hassle. This is our second time buying from Bourne and I am sure we will be back for a third someday.
Came back to the vehicle I love.
by Chuck H from Urbandale
December 2, 2018
Had leased 5 Lexus ES in the past and decided to try something different. After owning another brand for 1 1/2 years, came back to a 2015 ES cpo. Its the most comfortable car on the planet and best Value for the money in my opinion. Am recently retired and service and maintenance costs have always been low.
Brendan in the service department is very helpful and a great person to do business with. The waiting area is clean and always stocked with water,coffee, sodas, and snacks.
Great car to own
by Jas Singh from Silver Spring MD
November 15, 2018
Love having Lexus, they are always good as usual. Only issue with this car is their wipers. In heavy rain when you try to run them fast the passenger side wiper start making noise and if you kept running it will stop and you will end up using only one wiper. I had to take to the mechanic and they fix it in minutes but still its an issue. Secondly they have compact inner console too much, if you put something in the front cup holder you are unable to access buttons on the dash board. Rest everything is great and awesome in this car.
I purchased a 2008 honda crv67,000 miles. I thought maybe I had no chance to get into this Honda because of bad credit. But they assured me if this is the car I want they would make it happen and sure enough it did. The next day I was in my car and very happy. They were understanding, caring, helpful. They made sure the car was in mint condition when they gave it to us. It is running beautiful. I am so glad I went there. I would buy another car there in a heartbeat. They were absolutely wonderful. Thank you car max for making are dreams come true.
Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what services you should have done immediately and which items you can take care of later. She is especially good with unusual situations such as when something that needs to be taken care of is not covered by warranty. She was able to work with Lexus and get me a "goodwill" that saved me $750. When I needed replacement tires and wanted a specific special tire not stocked by Lexus she ordered the tires from an outside supplier and arranged to have them installed on car. She is the greatest.
Amazing experience. I'd recommend anyone looking for a car to try CarMax first...
There's zero pressure, tons of beautiful vehicles, and just an all around great place. Will definitely be buying from here in the future. They're willing to work with you if you don't have the best credit, and most importantly, they're just honest and transparent. Two very important things when spending tens of thousands of dollars.
Put it this way, it was great enough experience for me to come online and leave reviews all over!
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