My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
Sam(i) is not just a salesman who talks non stop, he is a good listener. He paid attention to my concerns and then acted to correct them in the car that I bought. I have had the car for two months now and it is running flawlessly. Thank you Sam.
We recently purchased a used Mazda CX5 at Mazda Gallery. Our sales person, Joe D, made the whole process simple. There was no pressure, but he was there to answer every question and to expedite the paperwork process. I feel we got a great car, a good deal and a few laughs thanks to Joe.
The last time I bought a car, I felt hustled. The last time my wife bought a car, we both felt hustled. This is the first time buying a car, that we both felt happy. Franco was helpful, attentive and thoughtful - he followed up during the purchase but wasn't over the top. It's our first Subaru, and we are impressed with the car quality, as well as the dealership (so far). I'm happy to recommend Franco, Subaru, and Clay Subaru.
The receptionist was friendly, we were helped within couple minutes, the sales adviser (Kayshawn) was very attentive, Very knowledgeable about the vehicle. Excellent customer service. The price was fair. The financier wasn’t too friendly or had much patience about the process. I recommend the sales advisor, the dealer, not the finance process.
Excellent deal on Toyota hybrid - more competitive than other nearby dealers with similar makes and models. Friendly, personable, efficient staff. We drive off the lot a few hours after buying the car.
If you're looking for a nice high-end car with low miles please see Jeff. I bought an Audi Q3 from him with super low miles. Jeff by far was very professional, kind, laid-back and honest. Our experience was like buying a car from a friend not a high pressure sales company. Thank you Jeff you will come highly recommended.
Wife was in an accident and we needed a new vehicle. After visiting all the big guys, we found Kenny and his shop. He made the entire experience as painless as possible. The car was as advertised, the deal I got was better than expected. He even allowed me to take the car to my mechanic for inspection. I will certainly buy from Kenny again.
This was by far the best car buying experience that we have ever had. David Moretti was very accommodating and had a great attention to the small but important details. He was very personable and certainly made us feel like we were talking with an old friend. We would highly recommend David and all of the Michaud TEAM to any perspective car buyers. (In fact, we have already referred him to our daughter and son-in-law!)
I have too say, being a little skeptical of buying a used car from a dealer I was quite surprised when I stopped by Mastria Subaru. The salesman Ron C. couldn't of been any better. He is a true professional. He was easy to talk to and discuss the car I was interested in and walked me through the whole process. He as well as Chris D. the Sales manager gave me a very good price on the car I purchased. I when the time comes to purchase another car will be going to them again. Dan C
We very impressed with the detailed knowledge of the Mazda CX-5 Grnd Touring vehicle by Thomas Belliveau. He was not forceful or aggressive as many sales dealership sales representatives are. He took his time and ensured we were comfortable with his overviews he demonstrated patience and walked through the process of leasing a vehicle. We felt his customer service and our experience was outstanding. Ricardo Dordete whom did the lease paperwork was. very personable and patient with our questions.
My daughter purchased two cars from Mastria Mazda and is very happy with their service so I decided to go with a Mazda. I have always been indecisive and a perfectionist so I was happy to have Alex walk me through the purchase. He has an understanding and patience that seems never ending. If Alex was not there when I stopped by, his associates stepped right in to accommodate. Previously, I owned a business and in my opinion, this is a first-class operation. Alex and the others are very knowledgeable and customer service is their first priority. Even after the sale, they continue to be concerned and still very helpful. Now I understand why my daughter and her husband are repeat customers. I’m sure I will be as well.
by Very Satisfied New Used-Car Owner from Concord, Ma
December 6, 2017
I recently purchased a used car. I had the opportunity to interact with many dealers and dealerships during the shopping process. My search ended at Continental Auto in Northborough. Steve and Rob were way above the competition! Smart, pleasant, polite, respectful, and honest. As a single woman there are many hurdles to cross when buying a used car. My experience here was seamless from start to finish and left me without doubt or fear!
Test drive - I took the car out myself.
Pressure - none applied.
Price - fair and without haggling, I took the car to my mechanic for inspection prior to purchase, he found a very small (easily overlooked) problem and gave me an estimate for repair, Steve and Rob were receptive and fair and we were easily able to reach an agreement about repair prior to purchase or adjustment of sale price.
Quality of inventory - very high.
Ease of transaction - Excellent! I put a deposit on the car the day I test drove it. They did all the paperwork quickly and easily on the day that was convenient for me.
Would I deal with them again - In a heartbeat, and I will send my family and friends to them as well.
A Very Satisfied Customer
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