I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
by ST from USA
November 28, 2018
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Best purchase I ever made
by Elizabeth from Poinciana
November 25, 2018
Iwas always impressed with Lexus and when the opportunity came to buy one, I did. Have been totally satisfied since the day I drove it off the lot.
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
RELIABILITY & PERFORMANCE
by TARGA 157 from Dallas, Tx.
November 8, 2018
i bought this car brand new and have really met all my expectations. The only thing is that Lexus are proud of their vehicles that is why you pay for the price. I traded this in now for a Lexus GX460. Once you have own a Lexus, you will never buy other vehicles.
We were treated with the utmost respect by the staff. Hope to go there again!
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
I drove 20 hours from Maine for the exact deal I was looking for. The staff were helpful, honest, and completely accommodating. The paperwork was painless with no hidden costs. Best car buying experience I’ve ever had.
Very smooth and quiet ride.
by CarolEK, artist from Las Vegas, NV
October 17, 2018
This car has all the features we were looking for in a luxury vehicle. We love the smooth, quiet ride and the beautiful color, inside and out. We look forward to having this car for a long time.
Pete makes the process painless and extremely quick
by Resho from DealerRater.com
December 5, 2018
Thanks for putting me into my new 2019 Jeep Cherokee trail hawk. I will never go to anyone else except for Pete. he was attentive to all my needs and also made sure I???d be happy with the vehicle I chose. He doesn???t pressure you and he is very honest. Thank you for such an excellent experience, Pete. I appreciate you!
Best brand and car make that I've owned
by Thompsm4 from Williamsville, NY
December 17, 2018
This car will satisfy the most discriminating driver. Power, comfort, efficiency, and value. You will not be unhappy with a Lexus.I would happily recommend this car to anyone.
We showed up at 3:00 on a Saturday and found the car we wanted. They had pulled it up front and had it ready to go for a test drive. By 5:00 we were on our way home with our new used car!!! Jackson and Linda were so polite and helpful we couldn't have been happier with the experience and we love our car!!!!!!
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
The service at this dealer is second to none. Between the GM, Kate and sales rep, Jackson I was so satisifed with everything. I've never written a review for a dealership before but, they made my car buying experience so enjoyable that I had to let people know. There's so much more I could say. If you're in the market for a car give this dealer a chance.
Came back to the vehicle I love.
by Chuck H from Urbandale
December 2, 2018
Had leased 5 Lexus ES in the past and decided to try something different. After owning another brand for 1 1/2 years, came back to a 2015 ES cpo. Its the most comfortable car on the planet and best Value for the money in my opinion. Am recently retired and service and maintenance costs have always been low.
I went to this dealer because they had a car equipped like I wanted. They helpful and efficient with the purchase and even delivered the car to my place of employment. They could not have been nicer. Follow up service has been great.
Best automobile I have ever owned
by Tbird2 from Pinehurst, NC
October 26, 2018
This car is a dream to drive. Quiet, responsive and so comfortable. The safety features are wonderful. I am surprised by the excellent fuel mileage
The dealership is clean and well stocked. We drove almost 100 miles because they had the 2011 RX350 we wanted. Due to traffic we got there an hour before closing. They stayed open and answered all of our questions, closed the deal, financed the car, and then taught us how to use it. The buying process was excellent.
I got the best deal!
by Ztorres from Lynnwood, WA
October 21, 2018
I absolutely love everything about my car and my whole purchase experience. The salesman Alex Robles made it so easy for me to get the car I wanted and at a great price. I cannot complain. I will be back again when I need a new car.
I had stopped by this dealer before heading off to work. Had came to test drive an 08 Lexus ISF. Upon arriving there, it took about 10 minutes before I was approach by a salesperson. The salesperson was only able to answer 80% of my questions. I ended not buying the car.
Love My Car!!!
by TNVolsFan from Alcoa, TN
October 7, 2018
This cars meets all my needs and expectations. Drove it home from Florida and enjoyed every minute of the ride home. Good on gas, smooth ride and all the features are great. Has the power and more for my needs. Very pretty and stylish. Great preforming car.
I bought my first independently owned vehicle at this dealership. I was impacted positively by how helpful the staff was. I'm also satisfied with the vehicle I had purchased. It runs well and I would recommend this place to anyone looking for a great price on a second hand vehicle.
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
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