New car lease
November 28, 2018
I had a very smooth and pleasant new purchase (lease) experience for a new RX350L. Carlos Vargas was the sales consultant for me, who was very prompt to respond to my initial email enquiry, followed up by phone calls. After some negotiation, we agreed on the price and ended up purchasing the car from this dealership. Finance Manager Robert Meyers was also a very polite and pleasant, so was Sales Manager Tim Burns. I brought my whole family for test drive to ensure the whole family liked the car. Carlos was patient with my kids who were getting excited and all over the place, and actually managed to engage all of us in this car buying experience. He knows how to handle kids very well. The delivery process went very smooth as well. Everyone was on time for all my appointments and dealt with our business efficiently and smoothly. On the day of delivery, Shawn was phenomenal in explaining in detail how to actually use the new car, and he set up my smartphone app, paired the phone with the car, and even helped me with the garage door opener setting. I'm still learning how to fully utilize the fairly complicated navigation/audio system, etc, but Shawn's guided tour was extremely useful to get started. Lastly, Carlos Vargas was extremely helpful, polite, and was pleasant to work with throughout this process. There was not a single instance when I felt uncomfortable or being pushed to make a purchase. All in all, I had a very positive experience with this dealership (better than my previous experiences with non-Lexus dealers which were outside NY).