I am a happy customer that is consistently treated well by everyone in sales, service and finance at Lexus of Thousand Oaks. This is the fifth RX I have leased from super star Lora B! Each time I lease from her, she makes this process smooth, fast and painless. I appreciate that she is always available no matter the time of day to answer questions. She patiently takes the time needed to make sure I understand the changes in the RX from year to year. When I bring my car in for service, Steve L. is also consistently helpful. He is courteous, professional and makes each visit a breeze. Both Lora and Steve go out of their way to make sure my concerns have been met and that I have a loaner car if needed. I honestly appreciate the positive experiences with sales and service that I have had over the years. I have leased from other companies and there is no comparison when it comes to the level of customer service that Lexus of Thousand Oaks offers. My husband and I are both currently driving cars from Lexus of Thousand Oaks and have referred friends that are also happy customers.
by Pete in Michigan from White Lake Mi
December 22, 2018
Have owned Lexus RX models for 12 years and each new model was better than the previous one except for this new RX 350 L. First the vehicle does not drive like an SUV but more like a station wagon. The control knob for the display is awful, barely usable and a pain. The extra rear storage space is nice but it has no storage pockets for anything, just one flat surface. Third row seats are unusable. The second row seats don't fold flat either so you have about a 20 degree angle on the seats. Gas mileage is terrible, way worse than the previous RX. All in all this was a rush to market half assed design that I will be turning in as soon as the first year of the lease is up.
Very pleased with help I received from salesman Tom Wombacher. Facility was very pleasing and I was welcomed each time I visited with very friendly persons at the help desk. Tom was especially helpful in answering all my questions and guiding through the lease process.
Most gas efficient car I Owen
by Ooo -no from Orlando fl
August 26, 2018
The car is the best crossover I ever own.. it’s sporty, fast and luxurious. The interior is amazing, the coffee brown blen in perfect with the diamond tri coat. It slick look make it stand out.
No hassle experience, everything was on schedule as planned. Sam Aly was very professional and respected our timeframes. Jordon was very patient with me as I pondered warranty options and decisions. Wade was detailed in explaining the technical features available on the GX.
Wished I had loved this!
by LexusEx from Mckinney, TX
July 6, 2018
Looking to purchase my 3rd RX - but I just cannot get over how huge and UGLY the front grill is! Even Toyota’s Highlander has a more refined grill.
It reminds me of a Mega Mouth shark.
Going with Acura MDX. Sorry Lexus.
I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I called to talk to one of the salesmen about an important question, I was on hold for a very long time. I also never was able to reach anyone I had dealt with so I actually had to make an extra trip there to talk to the person(s) I was looking for. Other than that, it was a great experience all around. The car I purchased was a surprise gift for my wife and she is so thrilled about her new vehicle. The staff at this dealership helped make this happen without a hitch.
I upgraded from my 2014 Lexus IS 250 to a shiny, new Lexus IS 300 F Sport!! The service and promptness is always exceptional at Akron Canton Lexus. Working with Ruth Ham and Dan Smith was flawless and fun! Ruth even had a giant red bow on the car for my birthday!! Brandon did an amazing job at helping me understand all of the bells and whistles of my car without it being tedious. Treat yourself and go!
We were welcomed by several people when we arrived at the dealership. Ours salesperson, Frank, gave us his undivided attention from the time we met until we drove away in our new accord. We asked him to take us on test drives in the Civic and the Accord and he was very happy to do this. He answered all of our questions. I would highly recommend Frank without reservation.
This is my second vehicle purchase from this dealer. They are the best in absolutely every aspect of shopping for a vehicle, new or prior owned. Every salesperson and the office/finance manager are very skilled in their positions, as well as friendly, polite, knowledgeable, and every other positive word you can use to describe someone.
The Lexus Rx 350L
by Old Duffer from Madison, Wisconsin
August 22, 2018
I shopped for comfort and this vehicle met all my needs. I needed more front legroom and the 44 inches very adequate. The interior is plush. The drive is responsive and smooth.
I I am a repeat customer and recently purchased a new QX 50. The car is incredible and my sales person, Walter, made the experience pleasurable. I have used the same service writer for three years, Tony Gaye and she has the best service writer I have ever had.
by RX Greg from BR. GA
November 30, 2018
My RX 350L is awesome. There’s so many lines on the exterior design that are instantly eye catching. The interior is elegant. It is also amazingly intelligent and will practically drive itself. The sound system is super clear. The navigation system huge and easy to see and use.
Went to Lexus to look at CPO cars. Ernie was very professional, answered my questions and presented options. I had intended to just look, but by the end of our conversation I bought a new Lexus. Very pleased with it.
My 5th Lexus RX350. Best of the Brood!
by Lou Wil from Norwell MA
July 9, 2018
Reliable, comfortable, and a great highway rider.
Has all the latest safety options. Wife especially likes the 20" rims and tires.
I like the great and easily usable infotainment package
I had a great experience purchasing a certified, pre-owned vehicle. I worked with Rene La Paz in the sales department who was excellent! Rene listened to me and found exactly what I wanted. I couldn't be happier with the experience and Rene.
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