Great experience overall. Every member of the dealership was great to work with. From the salesman to the finance guy. Overall a great experience. Would certainly recommend using Johnson Lexus. Looking forward to great service as well
I was treated like family the moment I made my first phone call. A very courteous gentleman picked me up at the airport. When I arrived I was greeted with a smile. The transaction went smoothly and I left with the quality vehicle we have been searching for months for. Jesse, Sam, Devin, Jaimie, and Azza, thank you for making this a memorable and pleasant experience.
Samuel Ngo was very professional in his interactions with us. He gave us personal car, texted us to keep us informed of status updates, and smoothly handled the transaction. I plan on working with Samuel on my future purchases from Lexus.
Look no further for that perfect car buying experience!
by lexus4me from DealerRater.com
December 1, 2018
We had originally visited another dealership. We left feeling we were not taken seriously, were not given a good price, and after 2 different visits left very dissatisfied and frustrated. We found this dealership online and saw a car we were interested in. We called and made an appointment with Eryk Rippenhagen for the next day. WHAT A DIFFERENCE! Upon arrival, several salespersons walked up and greeted us and we felt the red carpet had been rolled out for us! Eryk worked with us to find the perfect car. We found he was very knowledgeable on various purchase options and all working aspects of the vehicle we selected (knew all the bells and whistles!). Most importantly, he treated us with such respect and took our offer(s) during negotiations, very seriously. He made the difference for us and the deal we received! We felt that he "WALKED US THRU' each step---we were not alone in decision making. Car buying can be very overwhelming! We would have given him more stars if we could have!
Sam No was tremendous. He was congenial, knowledgeable, a good listener and helped me find exactly what I wanted. From taking a test drive, examining the vehicle, showing me the features and negotiating he was kind and answered all my questions. Had a glitch during the actual purchasing process (I had lost my current driver's license and did not realize it until the Finance Officer was working on the paper work). Johnson Lexus worked it out so I could take "my" car home and return in two days with my current license so the purchase could be complete! Jamie was wonderful and very knowledgeable in teaching me how to use all the technological features and Azzie (not sure if this is spelled correctly) was helpful and kind as we completed the transaction. Sam, Jamie and Azzie are the best.
Johnson matched the best deal I had elsewhere and the next day I was in my new GS350. It was a pleasure dealing with Samuel No, my Sales Associate. Low-key, down to earth and very easy to work with. I was on a tight schedule that day and Sam made sure my new vehicle was ready for me. Simon also did a very nice job as well, getting me through the lease paperwork while answering all my questions. Well done guys ! John
We traded in our Acura on a used GS. I test drove 3 cars total over the course of 2 months. Derrick Rhodes was an outstanding sales rep. His approach is laid back, which I appreciate, and he made sure to accommodate nearly every request we had during the process. Looking forward to working with Johnson Lexus for many years to come!
My wife and I wanted to replace our current car with a used vehicle that was relatively new but much less expensive than new. Justin worked with me to help us verify the equipment we desired, see how it worked before purchasing, and finding the color and trim choices that we wanted. And we found it in a CPO vehicle so we had a large comfort factor about the purchase. Definitely a good buying experience.
I recommend Johnson Lexus of Durham to anyone who wants to purchase or lease a Lexus. Samuel and Devin provided excellent customer service! They were patient and informative during the entire process. You could not ask for anything more. I love my new NX 300!!!
Always have good, pleasant experience. Frank Schmidt is a wonderful service representative. Have been with Lexus for the past 15 years, love the quality of Lexus, looking forward many more years to come
Came from out of town on a visit and wound up buying a car. Beautiful facility with good selection of cars. Ben was very helpful and pleasant and not at all ???pushy???. Once we decided to buy ,process was expedited and we left with a new car all within 4 hrs.. Ben followed up with two phone calls to answer questions. Very pleased with his professionalism and service. Overall pleasant experience. 10/10 rating. Would recommend.
Got a 2019 Lexus GX 460. It was one of the best car buying experience. They really treated us like we were the most important person, and were very easy to deal with. Didnt have the normal car dealership experience as far as most places you have the salesperson that you deal with then they are always gone for an extended period while they talk to their manager and the back and forth. This place they include the manager for a much more transparent process. After we bought they pulled it in the showroom and put the big bow on it and got pictures taken.
Fast and friendly service!! Frank does an amazing job of being knowledgeable and personable. The service was fast. Lounge was clean and car was washed.
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