These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis Peterson and Trenton Lincoln decided on a wonderful plan to take care of me to the fullest degree. John Lange is the one who brought up my specific issues to Travis and Trenton. Also updated me on the plan. Extra special shout out to the service guy who carried 4 tires, (two on each arm), across the street. Didn't catch his name though. 8/31/18 (on the same day a week before the 31st) Justin Jones jumped into action and changed out my tire with the donut I had on the car. Eric Swegle was my original salesman in October of 2017, saw me in the waiting room while Justin was getting my car together and asked what was going on. I assumed there would be some charge for the work but I believe Eric took care of it. These people truly do everything they can to satisfy their customers. Keep up the great work. From a very happy and loyal customer.
2018 Volkswagen Atlas 3.6L SEL Review
Great spacious SUV
by JW01 from London
May 3, 2019
5
This vehicle has much more space than my previous Highlander, very comfortable on long trips, 0 complaints after a year of ownership, can't say that about other new cars I have owned. The only down side is the 20 mpg it gets, but is comparable to other SUV's in this class.
I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and the usage is very gentle (neither my wife nor myself are big people), the leather seats cushions panels are wrinkled. The leather has been wrinkled from the day the vehicle was delivered. John Desmond (Service Manager) has worked diligently to get this situation corrected. Initially, after asking Ford Motor Co. (FMC) to replace the seat panels under warranty, he received a corporate reply denying the claim, but suggesting that there MAY be a more "conservative: approach to resolve the problem. Taking the initiative, John arranged for all four of the existing leather seat panels to be "re-stretched" at a local upholstery shop. The "fix" worked briefly, but now two of the seat panels (left front, right rear) are again wrinkled. John has, once again, asked FMC to approve and provide new leather seat panels under warranty. FMC has refused, claiming, this time, that wrinkled leather seats are "normal" and therefore not covered by warranty. REALLY? I have never ever experienced a problem like this on any other vehicle that I've owned. Have you? Have you ever owned a vehicle with leather seats before? Did they wrinkle? I didn't think so. The Machens dealership is fortunate to have an employee like John Desmond. I truly appreciate people like John trying to do the right thing, but am sorely disappointed in FMC's bogus position on a less than quality product.
2014 Toyota Venza LE Review
My favorite car ever!
by Crazymimi from TX
April 2, 2019
5
I had a 2009 Venza & loved it. Traded it for a 2015 CRV because gas mileage was so much better and apple play availability. Each time I saw a Venza I’d say Ohhh I miss my Venza, it was my favorite car. I finally got me another one last month! I have a 2014 Limited and it’s absolutely gorgeous. Gas mileage still isn’t great but it’s stull my favorite car ever!
Eddie "The Green Mile" Brown made buying a used car a walk in the park. I gave him the budget I wanted to stay within, and the vehicles I was interested in and he made everything else fall into place. He approached me outside and from the moment I walked into the dealership from the moment I walked out he was not once pushy or annoyed that I was not the easiest customer. His name was on the door as "Salesperson of the Month" which, Ill admit, was intimidating at first but after spending 10 mins with him I could see exactly why. Eddie could sense that I was nervous about buying a different vehicle and he continuously reassured me that I would not leave unhappy. He was right! Thank you Eddie for the best car buying experience yet and thank you Honda of Jefferson City for taking my hunk of junk off of my hands and getting me into the perfect new (to me) vehicle. I will definitely recommend both Eddie and Honda Jeff City to all my friends and family.
2016 Buick Enclave Premium Review
Vehicle of my dreams
by SUVowner from Cooper City, Florida
April 16, 2019
5
This SUV is exactly what I wanted and it meets everything I need it to. Passenger capacity of seven with plenty of leg room and still plenty of storage in the rear.
I've been a customer of this dealer since 2011, when I bought my Tucson. Just yesterday (2017), I drove to Jefferson City from two hours away for a very important appointment and was stranded there (with my puppy) by a malfunction in my engine. It was a beat-the-clock moment! Their team squeezed my car into their busy day's schedule, fixed it by the time they said they would, and got me on the road back home with a great-sounding engine and a lot of pickup! In addition, they put up with my nervous pacing while they worked and were respectful and friendly throughout. It was a stressful day for me, and in addition to the great service, Lisa made me feel very much at home. I always appreciate the service I get at Jefferson City Hyundai. They take care of me.
2016 Toyota Highlander Limited Platinum Review
Love, Love, Love my Highlander
by Stacy from Manhattan, KS
May 10, 2019
5
I love my Highlander. It seats up to 7 passengers or I can lay 2nd and 3rd row seats and transport larger items as big as a couch. Very versatile.
Got my oil change in 30-40 minutes for my Hyundai. No problems. Answered my questions. Travis was not my guy today when in entered the service area, but previously he took care of a bulb problem for me. The person today, Nov 14, took care of me promptly. Good price on oil change as a coupon sent previously in paper for 19.99.
2015 Chrysler 200 S Review
it's broken
by roseyneal from Marietta, Ga
May 16, 2019
5
car's broke and they can't seem to fix it, car had been in the shop for 3 WEEKS twice before that in March and April
I came to Honda of Jefferson City to have a key cut for my 2014 Honda Pilot. After previous bad experiences with both Hyundai/Nissan (service) and Honda (dealership) of Jefferson City, I was really nervous about dealing with them. Brian met me at the parts desk and helped me get going on my service. The tech in back pointed me out to the service bay where Brian picked me back up (I didn't know I'd need his help initially) and got me going. I was told on the phone when I ordered my key the process would take 45-60 minutes and they had me out in 30. Not only that, Brian took the time to explain other things that might be going on with my car (without pressure - just giving a head's up) and printed pictures to explain the issues. I sincerely appreciate his extra effort!
2019 Honda Pilot LX Review
Honda
by Maryafinlay from Maine
May 15, 2019
5
I love this car. We had a 2014 pilot & now the 2019 . I love all the new features and the body changes. It’s a Beautiful Vehicle!!
The salesperson listened to what I wanted, asked solid follow up questions to better understand my needs, and didn't try to convince me I was mistaken in my own preferences. I found the negotiation process fun, & I'm confident that I got a good car for a good price. I made this purchase 2 months ago. After the initial new-car thrill has faded, I still feel very strongly about the quality of the staff at JC Autoplex & Damien in particular.
2017 Hyundai Accent SE Review
An Excellent Car
by Tiana from Salt Lake City, UT
May 8, 2019
5
I love my little Hyundai. I drive about 100 miles per day and I needed a car with great gas mileage. I definitely got it with this Accent. I'm averaging 41 miles per gallon!
Came in for 4 new tires on Santa Fe and the price which had been quoted a month previous had dropped $100. What a wonderful surprise, thank you ! Service people are friendly and helpful. They also replaced the batteries in my key at no charge. I appreciate your team!
2016 Hyundai Azera Limited Review
Satisfied
by ReeDawn Ohman from Mannford, OK
March 21, 2019
5
I am very pleased with the Azera, certainly the nicest car i have owned. It has only been a short time since my purchase so we will see what time brings!
I came into the dealership to look at a 2015 bmw 3 series. I had two other cars I wanted to look at if I didn???t get approved for it. The managers advised me to look at my second choice (2013 camaro) because I am 19 with not much work history and the second choice car was the cheapest with the least amount of miles. I really liked that car but when my parents came up with me they wanted me to get something else. I was pretty adamant on getting the camaro but I walked the lot with my parents. I saw the bmw again and I stood in front of it waiting for my parents , just so I could show them the original car i wanted. I knew I wouldn???t get approved for it and if I did, I???d have to put a lot of money down. But my mom really wanted me to get this car so Kurt did his best and he was able to get me approved, with not too much money down. They detailed it and gave me a full tank of gas. I just purchased yesterday so I???m still in shock. Thank you Kurt! I???m so happy.
2011 Hyundai Sonata Limited Review
2011 Sonata GLS - Had it forever
May 13, 2019
4
My very first car financed it and finally have it paid off. Currently at 170,000 km and still going strong. Had many issues but thankfully hyundai had many recalls and great warranty. For example, car engine died and there was a recall so i got a brand new engine at 100,000km , other small recalls were the air bags and fuel pipe and sunroof. After 100,000 had to fix many parts like any old car but the recall and warranty really helped im hoping this car would last me another 150,000-200,00 kms before i get a new one. Would highly recommend Hyundai for longetivity, performance, service, and style.
Best Service, Best People, Best Car Company (Nissan)
by FORFUNHOLLEY from DealerRater.com
December 3, 2018
4.7 (1255 reviews)
Best Dealership! I have been buying Nissans for over 25 years. Here is why- The people are friendly, kind, caring, and knowledgeable. They listen and respond professionally. I know I have asked what I know must be silly questions to them but they never made me feel silly. I feel I have been treated fairly when purchasing a car with a trade in. But mostly because the service people go up and beyond what is expected. I didn???t realize that I had gotten to the dealership at closing. I think they had been closed when I drove up. I had a issue that had just happened and was concerned to drive back to the Lake. All three service personnel stopped what they were doing and looked at the car. I didn???t feel that they were rushing to leave but were concerned about fixing the problem so I would be safe. Did I mention it was Friday night. They all stayed 1/2 later after closing so I would be safe going home. I will continue to be a Nissan owner and buy from this dealership!
2017 Mazda CX-9 Touring Review
Awesome Car! Plenty of power and style
by NDRules72 from Cincinnati, OH
April 25, 2019
5
excellent car from top to bottom. great performance, sound system, features and power. Never owned a Mazda before this one. Will buy more in the future
I am an out of state Odyssey owner who had the good fortune of having my 2007 Odyssey serviced by Honda of Jefferson City. My vehicle had the 100K mile maintenance completed in my home state less than one month ago. On my way to Missouri, I noticed a humming noise that grew progressively worse the farther I drove. I called the Jeff City dealership when I reached my parent's home, and was able to take the car in that same afternoon. Within 24 hours, the problem was diagnosed; within 48 hours the problem(s) were fixed; within 72 hours, my car was returned to me serviced, detailed, and costing less than originally quoted. All of this was accomplished by courteous professionals, who kept me informed of each step in the maintenance process. Honda of Jefferson City is a wonderful example of Honda Service and Customer Service. I highly recommend them and honestly wish they were my regular Honda dealership.
2015 Dodge Dart SXT Review
Sharp vehicle that I’ve loved driving
by Ddeardorff8 from Charleston, WV
April 27, 2019
5
This car is a perfect first car for teenagers or young adults and I have thoroughly enjoyed driving it. One of my favorite features is probably the moonroof.
Had my 2015 Nissan Pathfinder in for routine service on 8/9/18. Technicians did their usual great job of servicing that vehicle. Service writer Brian Schneider saved the best for last; the entire job costs were covered by the Rewards program, i.e., there was no cost to me. I had completely forgotten about that opportunity to save money, but Brian didn't. Just another example excellence in everything they do for their customers.
2014 Ford Expedition EL Limited Review
A lot nicer than I imagined
by Mom life from Columbus Ohio
January 29, 2019
5
I cringe when I hear the word Ford but man this girl is sweet. Comfortable and full of options. This thing is nice. Definitely nice with a large family.
Brought my 2017 Honda CRV EXL to Honda of JC for an electrical system issue which we had discussed with Service Advisor Mike Soukup the day before on the phone. (We live in Rolla, about an hour away). We are so glad we brought our car to Jefferson City, despite the distance from our home. We were greeted warmly, Mike was familiar with our situation and got us signed in and comfortable in just a few minutes. We waited in the lounge and enjoyed the coffee and hot chocolate and visited with our previous salesman, Chris Herriman, about the 2018 Odessey. Shortly afterward, Mike came by and told us the status of the repair and assured us that the problem was a faulty battery cell and a new battery was being installed. In the meantime my wife took advantage of her free VIP oil change and also had differential service performed, along with tire rotation, as it was due by mileage on her 2017 CRV Touring....we???re a two Honda family! From beginning to end we were completely happy with our service experience and the staff at Honda of Jefferson City. These folks have figured out how to serve their customers in a top notch manner. Thanks, Mike Soukup and staff. Bill and Susan Bates Rolla, MO 10-28-2017
2018 Volkswagen Atlas 3.6L SEL Premium Review
Best Mid-size SUV!
by Ryan L. from West Jordan UT
April 25, 2019
5
This SUV kills its competitors. Tons of room every where and they thought of everything when they designed this vehicle. So happy we found and ended up purchasing it.
Scotty helped us get into a 2015 Rogue. He listed to our needs and wants, and actually found the color and model we were looking for. I didn't feel pressured by him (or anyone else) and he has followed up a few times by text and phone to see how everything has been going. Go see Scotty if you are interested in a new (or in our case, a used) Nissan. He didn't BS us at all. Thanks, Scotty :)
2016 Chrysler Town & Country Touring Review
Wonderful
by Ethal from Baltimore,Md
April 29, 2019
5
This car is meeting all of my family's needs. Most of all we all fit comfortably. There is enough pirts for devices, everyone is happy.
We own two Nissans. The current purchase replaces one of those destroyed in an accident. Our experience with Nissan is that they are comparatively affordable and offer extreme reliability. I'm still driving a 1996 Maxima that handles like a dream. I was pleasantly surprised with the detail to which our sales representative explained all of the options available on various models with associated pricing without pushing the sale. He took the time to find out what our needs and wants were in a vehicle and made recommendations that best fit those requirements. With his help, we arrived at a vehicle that fits us entirely. After the sale, we received detailed assistance in getting accustomed to our new car. A pleasant experience for all and we are most pleased with our new "Kicks". There is nothing to complain about.
2016 Nissan Quest S Review
Most like able mini van I have owned.
by Purrpuma from Springfield, Or
February 6, 2019
4
This 2013 vehicle has the best interior of the vans I have owned. I bought this van in 2014 and have not had any major problems. I would say that the road noise is terrible. The tires that came with the van are not quiet enough. I tried to change to a different tire but the noise is still loud. The gas range is a little better than most vans.
We just bought a new 2019 Honda Odyssey. We traded our 2016 Honda Odyssey. Tracy was our salesperson. He was very knowledgeable about the technology loaded vehicle and spent as much time as necessary to go over it all as long as it took. He put absolutely no stress or push on us as we were making our decision. Sarah, Finance Department, made the paperwork seamless and smooth. I've used this same service department since 2004, different owners but always the same courteous, knowledgeable, efficient and friendly techs. My next new car will be from this same location as I've done since 2004.
2016 INFINITI QX80 Base Review
Very reliable
by Karen from New Orleans la
October 10, 2018
5
Met all of my need for reliability, comfort, affordability, And style. I like the way it drives and how safe I feel driving it. A great buy!
I had an outstanding experience at Honda of Jefferson City in June, 2017. Salesman ROGER MACKAY, took time to go over differences between the 2017 and 2018 model years of Honda Odyssey. I was only looking at the Odyssey because I owned an 11 year old Odyssey that had served me well. (It was going to a family member that needed reliable transportation-that was reason for me looking at new Honda). I test drove both vehicles. I provided my list of "needs" and "wants" in the new vehicle. He was able to match me the to perfect vehicle for me. Roger, along with the sales manager, worked with me on price. I am very happy. I tell everyone who will listen about my positive experience. Thank you to Roger Mackay and Honda of Jefferson City.
2014 Ford F-250 Lariat Review
Excellent styling and comfort on Lariat model.
by Daleham01 from Scranton, PA
January 12, 2019
5
Heavy duty truck ride is moderately bumpy but highway travel is smooth. 6.2l motor is adequate power for towing vs 6.7l diesel, if you don't want the additional maintenance costs associated with the diesel engine. The upgraded Lariat package is worth it for the seat comfort, heated and cooled as well, and all additional appearance/comfort features. Handles very well for a large truck and the mpg is actually better than my previously owned F150 ecoboost. The safety rating was definitely a plus for purchasing this truck. Love this truck, would only trade it for a new one!
Overall, the experience was a great one. I had called the day before and scheduled a time for my first oil change for one of Nissan. When I first arrived, they couldn???t find my appointment. After driving an hour I was afraid I would have to come back another day or wait a very long time. They got me in and I only had to wait about 45 minutes and was out of there within 1 and 1/2. They were kind! They were efficient. Their customer service was focused on the people.
2014 Dodge Dart GT Review
Great car!
by Cctoyo from Denver, Colorado
January 21, 2019
5
This car has everything I want in a car. Heated seats/wheel, touchscreen dash, Bluetooth, backup cam, leather seats, power mirrors, heated mirrors, and more! Also has a sleek exterior, pretty good on gas as well
We pulled in to just look around. Brian Jones greeted us in the parking lot asking if he could assist us with anything. Told him what I wanted, needed and would like. With in 10 minutes we were test driving my Jeep Compass! He was excellent with his knowledge of the vehicle, and what to kind of expect from with this vehicle. He was not a pushy car salesman and we felt comfortable dealing with him! Keith R was also very accommodating and made it a great experience dealing with Nissan of Jefferson City!
2014 Nissan Versa 1.6 SV Review
Comfortable smooth driving car
by Jake the snake 29 from Tucson ,AZ
May 2, 2019
5
This car met my need and has everything I needed and had an aux and USB ports and was a very nice size and I like the gas mileage on this car
I contacted Honda of Jefferson City via text and received a prompt reply. In about an hours time we had reached an agreement on a deal that was good for me. I called the dealership and told them I would be there in two hours to pick up my new 2019 Honda Accord EXL Hybrid. When I arrived I was greeted and ushered back to look over my car. It was already detailed and fueled and waiting in the customer car display area. I spent about 30 minutes in finance signing paperwork and chatting with the finance manager. Next I was greeted by Matt who took time to show me every feature of the car and how to operate all of the technology. We went for a drive and after he was satisfied that I was comfortable with my new car let me go on my way. In my opinion they are a 5 star dealership. Did I mention this was the first time I have purchased a car from the internet? It was simple and stress free.
2014 Chevrolet Impala 1LT Review
Awesome car
by Nd1010 from Edgewood, MD
April 13, 2019
5
I loved this car. Had to upgrade due to a growing family, but for 1-2 children this car was great. It had plenty of room for kids seats and my 6’7 husband. Plus room in the trunk for a large stroller. It was great on gas mileage. I miss this car a lot.
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