This is the second vehicle we have purchased from Suburban Nissan. In both cases we traded in our vehicles and were given fair trade in values. The whole process from start to finish we were treated wonderfully. Our salesperson Josh Bianco was very helpful and listened carefully to my requests and provided me with exactly what I was looking for. You can???t ask for more than that. He kept the ball rolling all the way through the process and when it came time to finalize the deal the finance manager was great and had everything well organized so it only took a very short amount of time and I was on my way with my new car. When the time comes to do it again I will be back. Thanks
Best prices, amazing costumer service, amazing vehicles
by Zoomzoom313 from DealerRater.com
November 30, 2018
Josh handled every, single, detail of the purchase with such tact and care. He handled everything in such a manner that it completely exceeded all of my expectations. I Love this location, the costumer service, quality of certified pre-owned vehicles and I could not be happier with my Mazda Hatchback. Josh is a huge reason I obtained this vehicle and I highly recommend him to anyone!
Good experience overall. My first time buying from a dealership so not much to compare it to, but process was smooth, staff was friendly prices were decent (albeit minimally negotiable), used vehicle was clean and runs well.
The salesmen that I worked with his name is Josh Bianco. From the moment I first saw him he was very friendly and helpful. I told him I had a strict budget and he worked with me. I was intending to do a colease but he told me that I should try to run my own credit. He helped me go through all the process of running my own credit. He found a car that I fell in love with and the best part it was that the payment of the car was exactly what I wanted as a monthly payment. I also needed insurance so he helped me get quotes and helped me narrow down my options. The best part about this experience he never rushed me. He treated me like a human and not another sale.
I popped in to browse and met Justin, who set me up with a CX-5 to test drive. He followed up during the week and we made an appointment the following Saturday to look at another CX-5 on the lot after I had considered a few other cars. We drove the car and Justin explained some of the features on that particular car. Back at the dealership, we talked about my trade-in and the new car, and arrived at what I thought was a relatively fair deal. In about three hours time, I walked out with a new car. Appreciated getting through the process quickly and Justin???s friendly assistance along the way.
Had a great experience as a first time buyer. Justin answered all my questions, was friendly, helpful and polite. He explained everything in great detail. I'll definitely be recommending him to my friends and family.
I had a small time frame from the time this dealership opened and the time I had to be at work. They got me in and out in less than 2 hours. I???m astounded by their professionalism and how they handled my transaction in a timely manner. They treat you like family here. I???ll definitely come back and do more business here again.
Out of all the car purchases i made by far, this was tbe easiest and fastest time i was able to get in and out of the dealership within an HOUR, thanks to Mostapha farris who made this transaction very smooth, i told him what i was looking for over the phone and explained to him that i was on a tight budget, he was able to get me the vehicle i wanted at the exact price i wanted, also the finance manager brian was very helpful and explained to me my purchase options. Overall, i recommend mostapha to any customer looking for a new or preowned vehicle, thank you mostapha and also thanks to suburban imports of farmington hills.
Josh was amazing. He was able to put me into the 2019 Nissan Altima 2.5SL Platinum for a price another dealer was selling me a 2019 Altima SR. I would definitely recommend Josh and Suburban for anyone who is in the market.
I visited the Thayer dealership at the invitation of Mike McCool.
Mike was cordial, prepared, friendly and did not pressure me.
My vehicle had too much negative equity to qualify for the bank to finance when added to the next vehicle but, Mike and the management staff tried their best to make it happen.
For someone with a more normal situation, I am sure that the outcome would have been win-win.
I received a follow-up letter from the dealer principal, thanking me for stopping in and offering to help in any way he could.
I feel very good about this dealership; their integrity and commitment to their customers.
Researching new vehicle prices on Cars.com. Saw a low advertised price for this dealership. Contacted them and was told that the price quoted was for Michigan residents only. I would suggest that the website reflect that information when out of state folks visit the site. Price for out of state residents not worth the travel.
Love the guys at Ralph Thayer Hyundai! I do all of my service here.
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