I am so happy with the service we received from Heritage Toyota. Our salesman Marc was so thorough in explaining all the feaures of the vehicle we purchased. He explained all the different prices with each model helping me decide which vehicle was right for us. He explained the different fees so there were no surprises at the time of delivery. He coordinated installation request with Randy in the detail department, with a tight deadline they did a great job in completing on time. Kudos to Ryan for managing such a great team!!!
I filled out an online app in hopes of a newer/used vehicle for myself and family as I have 4 children 2 of witch are teens who drive and as a single father i wanted something i can feel 100% worry free with as I send my daughter's out on their daily errands, school, etc. With 2 divorces and struggles in life I never thought it would be possible to get a new car however I had to try. I got approved online and like most everyone else thought ya sure until I get there I'm approved then they'll want a years salary for a down payment but I went anyway! I got there and meet with Art and after a half hour he had gotten me into not a used car but a brand new 2018 Nissan Altima! Now I can go work my 10 hour days, my children can go to school, run their errands and I don't have to worry about their safety or if their broke down somewhere! Thank you from the bottom of my heart MR. Lucia!
My husband and I had to buy a car and the process was a simple and fun when we walked through the doors. There was no pressure and we both felt comfortable. It was a great experience and would do it all over again!
Chuck, Tim and Kevin have been awesome in my recent car purchase with them. They have gone above board to make sure is everything is right and have all been courteous and professional.
Highly recommend them!
It was time to trade in my truck and to be honest, the only reason why I ended up at this dealership was because they had the truck I wanted. So I made contact to see if we could make a deal and well they appraised my vehicle at less then I owed. So I thought that I was taking my business else where but then they offered me more then I owed. I was very pleased but worried I couldn’t afford the truck I wanted. Then I started talking with Kyle about financing. I told him what I wanted for a payment and he made it happen. The next hurdle was showing up to trade in my truck two days later when the check engine light came on. I was now dealing with Noel. I thought for sure that the deal was off but Noel reassured me not to worry and that he would do his best to get me in the truck I wanted. After some waiting he came back and we walked in to sign the papers. I was thrilled then Noel asked who my insurance was and if I was interested in taking a look at lowering it, i said sure and he made some calls. After about 20 minutes we found a company that lowered my insurance by $80 a month. Overall it was a great experience and I would highly recommend this dealership and it’s fantastic staff to everyone. Thanks
The team at Carter's went out of their way to find us an affordable and reliable vehicle. Chuck, Kevin and Tim have outstanding customer service. They are very professional and make you feel comfortable throughout the entire process. Hope to be customers of theirs for years to come.
My overall experience with Carters Cars was positive.
Kevin let me take the vehicle to my mechanic to have it checked out and was willing to have the things my mechanic found repaired along with several other repairs and additions, so that I ended up with a car that is reliable and safe. Since purchasing the car a few weeks ago I have since become aware of a few relatively minor issues. Both Kevin and Tim have promised to stand behind this vehicle so I fully expect they will take care of these things as well.
I really appreciated Kevin’s reliability in communicating. He always called me back when he said he would; and I believe he really tried to accommodate my difficult schedule and was considerate of the distance I was traveling to the dealership.
The day I picked up the car Tim was very organized and made the paperwork signing a breeze.
Thank you Kevin and Tim! I love my car and would recommend Carters Cars to anyone looking for a used vehicle.
Purchased 7 vehicles from Peter and highly recommend everyone looking to purchase a used vehicle to go see Peter at Payas auto in Williston. He is professional, honest and a pleasure to deal with.
The office area could be more inviting.
Matt was very instrumental in my overall experience. He's a highly personable man with extensive knowledge about the products he's selling. He made the whole process easy and it was a pleasure to work with him. I'll be back.
I'm so glad that Nissan is BACK in St. Albans, Vermont!!! It's been too long since we've had a quality Nissan Dealer in Northern Vermont. The sales and management staff are incredible! If you're in need of a vehicle, new or used, Nissan of St. Albans has a great selection of BOTH!
This is the way to buy a car. Josh was prompt and regular with e-mail communication. Process was completely transparent with before and after photos freely shown. When we came for test drive, the key was given freely without any sales pressure. We knew we wanted to buy, and the whole process of closing the deal took 45 minutes.
Impressive showroom for a used car dealer, to boot.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Peter worked with us every step of the way, even when we had to switch insurance companies to ensure the car we wanted (which took days). Our daughter loves the car (so do we). This is the third car that we have purchased from Paya's and I am sure it will not be the last.
I just purchased my second vehicle from Paya's Auto. I had been very pleased with my last purchase of a 2014 Ford Escape back in 2015, and now had a need to search for a sedan to replace my wife's sedan that was totaled. Working with Kyle and Tom in sales was a pleasant experience. They were low pressure, helpful, and knowledgeable of the vehicles on their lot and regarding the process of purchasing. I had my eye on a 2014 Ford Fusion Titanium on there lot, and Kyle and Tom went out of their way to make some last minute electrical repairs to the vehicle to make us very comfortable with making the purchase. After purchasing the vehicle, I noticed some minor additional electrical issues that were not readily apparent when checking out the vehicle. I emailed Tom to see if he could mitigate the issue, and he immediately forwarded to service department, who in turn contacted me immediately to resolve my concern. Rob, from service worked with me to completely resolve the minor electrical issues. I am extremely pleased with the whole purchasing process! I will purchase my next vehicle at Paya's!
Excellent experience with my first purchase from Paya's. My wife has purchased two cars from them in the past and highly recommended them when I was ready for another car. Couldn't be more satisfied.
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