After the service department called me and informed me of a recall, we set an appointment for eight in the morning. They told me the process will take one hour and I can wait while they are working on my car. When I got there after being in traffic for one hour, the guy at the service desk informed me that they don't have the part!! I could not believe that after they actually calling me and send a follow up text message as reminder, they did not have the part. When I mention that I was in the car for one hour to get there, the guy at the service desk said I know where Wayne is, it doesn't take one hour!!
I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
While there are Mini dealerships closer to us, we have chosen to drive an hour to go to this dealership instead. The reason is that they are no-nonsense and get things done! We bought our car over the phone. Micheal Dixon made the process very easy and we couldn't believe how quickly we were out of there with our beautiful new mini!
Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pressed for time, Preston expedited the process to get me back on the road within my timeframe. Great service overall!
Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, give sound advice, and make adjustments to the "standard level of care" to provide Outstanding care .... I might add I have been an Ottos BMW customer for 22 years, and at times I have brought my Ottos BMW into the MINI shop for a quick nitrogen fill, oil check ...and they always take care of it on the spot ... sometimes if time permist they even wash it for me , saves me the drive to the West Chester dealership too...
This is the third MINI I have brought from Otto's and the second working with Pete Barcus. I was dreading turning over one lease and starting another, but Pete made the entire experience easy, simple and pleasant. When I had questions throughout the buying process, he got back to me quickly with answers. I've also had good experience with Otto's service department. Expensive, yes, but I feel my car is in excellent hands.
This place is great and I love their service!! I have dealt with many service and dealerships in the past and my Husband just bought a Ford in Paoli but no place around the country is as awesome as these guys!
Ottos had my Mini for a protracted period of time because of the unavailability of a part and the need to order it from Germany. During that time I was kept apprised of the progress of repairs, provided a courtesy loaner car, and was treated beyond great by Charlotte Smith-Widdis. The quality of work is very good. I cannot describe how well I have been treated by the Ottos???s Team since buying my 2019 JCW Hardtop, I highly recommend the dealership if you are in the market for a MIni. They are excellent.
My 2003 MINI was a bit to small for my growing family so I need to upgrade to a larger car. I loved my '03 MINI and decided to stick with MINI and to give the 4-Door Hardtop a try; in hopes that fitting a child seat in and out would be a bit easier with 4 doors. I check what Otto's had online and then filled out some forms and a little bit later got a call from Derek and set-up a test drive. Derek was very relaxed and didn't pressure me at all and just basically explained all the new features and let the car sell itself. He was organized and very clear with all the paperwork which made everything easier and as stress free as possible. When all was said and done, I feel pretty good about my new MINI and it is definitely a lot easier getting a child seat in and out of a 4-door MINI!
This was my first experience with Otto's Mini and I was very much impressed and pleased with the service that I received. I went in for an oil change which was the first one since the car was purchased as a used vehicle in February 2018. Charlotte was a pleasure to deal with and went over everything that was due on the vehicle. The service was prompt and thorough and along with the oil change, the back brakes were also replaced, tires rotated and balanced, and air filter was changed. I had a reservation for a loaner vehicle which was super easy to get in and on my way to do other things while my car was being worked on. I would definitely recommend Otto's Mini to any Mini owner. Thank you for a very positive and professional experience! Thank you Charlotte! I certainly will be back!
Saw the car online. Looked like a good deal. Read some not so great reviews about this dealership but liked the price point for the vehicle year and low mileage so gave them a shot. Tremendously pleased with the car, the experience, and the staff. Josh sold us the car and Ryan, the manager, filled in when Josh was closing another sale. Very informative and considerate gentlemen. I was pre-approved which made the process smoother. Also received great value for my low mileage trade in. Plan to return for my next purchase.
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