I came in to test drive a car for my son, as a gift. The folks at Ubersox, from the beginning to end of the process, were absolutely outstanding! There were a couple of little blips here and there which is bound to happen when buying anything these days but Steven (my salesperson) and Troy (the business manager) made everything right. It doesn't take much to make a customer happy - they wanted to know what would make *me* happy, and they did. Thanks guys, you were all just fantastic. My son *loves* the car and I've officially transitioned to a Mopar (and Ubersox!) fan. When I need a new car, I will take the road trip to visit you! Kind regards, Inger C., Madison, WI area.
Eric and York were a great pair of sales staff to purchase our 2017 Outback. This is our second new Outback from Don Miller West and both experiences were simply top notch. It also says something special that we came back to Don Miller West and purchased the nearly identical car 6 1/2 years later. Same Dealer...same car. Reliable quality 360 degrees!
G and L
Hands down the best mechanic I???ve worked with. Would definitely recommend him to anyone in need. Always goes above and beyond to make sure you have the fix needed, and it???s never a half-xxx fix like the other mechanics that you deal with. Time is an important thing to this service department, they always make sure that you have your vehicle returned in a fair amount of time. Would definitely give 10 stars to him if I could. As far as Ashley Rose, she was very polite when I came in looking for assistance, guided me back to the service department and made sure I didn???t need any further assistance. Had a phenomenal attitude and felt like she would???ve went above and beyond if I needed assistance from her. Would also give 10 stars if I could.
My sales associate, Mike Haese, was great, very helpful, and knowledgeable, made the buying process easy. The finance manager John Titley, was also very helpful. Both Mike and John stayed way past closing on a Friday night to complete the sale. I'm very grateful.
I wanted to purchase a 2017 Volt after non of the 'previous model year leftovers' were available in the Cedar Rapids, Iowa area. Our experiences with the two dealers we did visit down here were very unsatisfactory. Having lived in Madison up until a year ago I checked Bergstrom's website and found a bunch of cars available, one at a good priced based on my previous research. I talked to a woman on you (I'm afraid I don't remember her name) 800 line in Neenah and she checked and found the car on the inventory and said it was still available. I told her I would probably be there the following Monday. I called and let them know we would be there around noon. We arrived, the car was waiting for us. We did a quick test drive since I had done so with several other models and was familiar with the vehicle. We went back to do the paperwork. The only problem was it took the finance manager what seemed like several hours to get the papers together which seems like a long time since this was a cash sale and the dealership didn't seem real busy at the time. But otherwise, this was the best experience of the bunch.
When shopping for a new car I first went to Chevy Bergstrom Middleton due to location. I was unsatisfied with the service the first time I went but went back because I had made an appointment to work directly with the manager. When I went back instead of working with the manager, they had me work with the same guy I worked with initially after I specifically asked to work with someone else. The salesman didn’t know much about the cars being sold and wasn’t able to answer many questions I had. I was still set on the Chevy Equinox but personally didn’t feel comfortable buying a car from someone that wasn’t very informed about the product they were selling. So instead, I went to the Chevy Bergstrom in Madison and was approached by Alex who was able to answer all my questions and actually sell me the car. He was very informed about the product and showed me more features that I was unaware about. I felt comfortable buying from him and wanted to give this Chevy Bergstrom my business. Thank you Alex!! You are very good at your job. Give him a raise folks.
I recently purchased my second Subaru Forester from Don Miller East (Madison). I found the vehicle on-line and my questions were quickly answered by the Internet Sales Manager. The Sales Representative and Finance Manager treated me with respect and assisted in completing the deal with humor and in a hassle-free manner. The ending price was exactly as that quoted by the Internet Sales Manager - there were no hidden costs. I drove off the lot with a smile on my face and a low-cost monthly payment. The qualities of the vehicle and of the staff have made me a life-long customer.
Mike, the service shop's manager, is one of the most strait forward, honest, customer service based people I've ever come across. I came in for a simple oil change and was in and out quickly. I had questions and he had no problem taking time out of his day to help me. Thanks again!
Can't say enough about the team at Zimbrick, best customer service ever!!! Went way out of their way to help me find a new car. Would recommend them to anyone. Jamey, Casey and Mike thank you for everything. You guys are the best.
Just bought a 2002 Mazda 626 LX. Had DJ as my salesman and he was great. He was informative about the cars he showed me and picked the perfect car for my budget and the situation I was using it for. Came and looked at a car on a saturday, filled out the paper work on monday, and drove away with it on tuesday. Gave me a good price for the car and trade in, and even agreed to give me a new radio deck for my car so i could have a aux port for no extra cost.
Best selection, best service, very friendly and courteous staff, wonderful clean showroom... went out of their way to make me happy, listen to my financial situation, was able to get me placed into a brand new vehicle for less than a used vehicle.. which was beyond amazing!! These guys are the best... I'm going back in a few months with my husband to get him a car as well.. We love love love the five stars we received all-around. Will be returning for sure.
Purchase of two new Nissan automobiles: Armada and Maxima
by Schultz from DealerRater.com
August 4, 2018
Working with Joe, Casey and Quince was a complete joy from the minute we entered Zimbrick Nissan???s front door until we shook hands and drove away with our two new cars. Their customer service is wonderful - friendly, helpful, informative, and honest. A month After purchasing our new Maxima, we were in the market for an SUV and one of the main reasons for our choosing another Nissan automobile was due to the excellent care and service provided at Zimbrick Nissan.
I went looking at cars with the intention of buying one eventually. Don Miller East treated me so professionally and made what I thought was a deal to good to pass up. So I bought an Outback on the first visit and at the very least a few weeks before I had planned on pulling the trigger. The salesman and the sales manager were great--it was a very positive experience which does not usually describe my attitude toward car shopping.
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