This was my first real car buying experience and I couldn't be happier with my purchase and the customer service ( Teresa )...from the moment I walked through the door I felt like a valued customer not just a number or a commission. I got exactly what I wanted and was treated with respect and kindness. I will be going back for my next car.
Bought a 2017 Chevy Cruze from Colby Newlen at Maguire Chevy & Cadillac. They didn't have the pre-owned car I wanted but were confident they could find one for me. A few days later I drove home in my Cruze and in the color I wanted. Didn't know a dealership would do that! Colby and his manager couldn't have made it any easier!!!
Top 5 did all the work after we picked out car -- the loan, registration, joining the credit union, the works. Made our first auto loan process fairly painless. Nice car with reasonable warranty. Would go there again.
I've had car repair (body work) done at Royal, and the staff there is so pleasant and professional, explains things thoroughly, and always makes me feel like I'm in very good hands. The waiting area is pleasant. I always bring remote work and am able to work while I wait. Last time I picked up my car, it looked like new! It had been cleaned inside and out, it was such a pleasure to get in it. Excellent experience!
Had major service problems with a different dealership and found Royal Nissan-Subaru who fixed my service issues and restored my faith in dealerships. I will send everyone I know to Cortland and Royal for service and purchases. My next new car will certainly come from Royal Nissan-Subaru in Cortland even though I live in Ithaca. Great service, great people. They are worth the drive.
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