I have purchased 5 vehicles from the Chrysler store in Mattoon, three of them from Kristy Goeckner. That girl is AMAZING! She is willing to do whatever it takes to get the job done and make sure you are happy and comfortable with your purchase. Everyone there genuinely cares about the customer. I also love the friendships that the coworkers seem to have! Everyone is always so happy and chipper and joking around with each other. I will always buy from Pilson's! :)
Great SUV, bad gas mileage
by Toddtv from Shakopee, mn
December 23, 2018
This truck has been a great vehicle. Love the roominess and power. Doesn’t feel like I’m stuffed in there. Only a few inches shorter than a suburban. Very easy to park and drive. Power is all there when you need it. Only reasons for a 4 out of 5 star is the fuel economy, but I didn’t buy this a a soccer wagon I bought if for utilitarian purposes so I’m not really concerned with economy.
I purchased a Journey off of Randy McDonald. He was simply amazing person to work with. He helped answer every question that I had and he let me look around and shop for the right vehicle for me. I was happy with the care that he gave to me and my girlfriend he treated me like a real friend if not even a member of his family. I will continue to purchase vehicles off of randy and all of the PILSONS team.
by Susan from Rutherford College, NC
January 7, 2019
This car meets my needs. Great car and fun to drive. Car has plenty of room and is very stylish inside and out! Great car for the money!
Ryan Parker sold us a Lincoln MKX and found us over $5000 in rebates. Very smooth process & exceptional team service. Great job by all.
Comfortable car but too overhyped
by Hannah k from Fort Worth TX
January 8, 2019
I wanted this car over a year but I test drove over
7 and each one had major problems or previous damage mostly related to the engine. This car doesn’t seem reliable as the engine and transmission are the top major things that go wrong first for this car. And it’s too overpriced (since it’s Nissan). I went for a Ford Escape because it has all the same features but more affordable and reliable!
Beyond great service, very nice, best I'm town. I would recommend anyone to come here to buy a car! Even tho I wasn't able to purchase a car right now they treated me with such respect!! Keep up great work Kc Summers Nissan Toyota Buick Gmc
Very Nice !! Very Reliable !!
by Brian & Barrie W. from Pike Road, Al.
January 8, 2019
Very nice. Drives great. Very roomy!! 3rd road is a must and this one has a lot of room there too. Very spacious cargo. Birds eye view camera is amazing !! 5 stars !
I'll never shop anywhere else!! Salesman Patrick Tingley gave the BEST service! Got me the exact price I needed, filled my tank up with gas and a fresh car wash AND detail before leaving the lot. Super kind! He has my business for life!
by John Kendrick from Gulfport MS
January 11, 2019
We have an empty nest and this is a great car for traveling, excellent gas mileage, great price. The amenities and versatility are top of the line. Hook on Nissan.
When I went in I told Quentin I had 2 requirements. I wanted something that got good gas mileage and handled well in snow. I ended up with a 2017 Nissan Sentra. Not only did I get exceptional service, I got an exceptional car. It has more than met my 2 requirements. Thank you Quentin and The KC Summers staff. You are an awesome group of people!
Best Car I've owned
by Jamie from Gulfport, MS
January 3, 2019
This car is very comfortable. Easy to drive has all the bells and whistles. Without breaking the bank... This is the third Altima I've owned..
I made an appointment to get my oil changed because of an email I received from KC Summers offering oil, filter, and lube for $39.95. When I called to make the appointment the man asked if I wanted a tire rotation because it'll be the same price. So after my service (which was completely satisfactory) I went to the desk to pay and the receptionist told me the total is $50. I asked why and she responded 'I don't know, I just take the money.' I told her about the email offering $39.95 and she said 'no one told me about that.' I couldn't find the email and she wasn't able to answer any of my questions so I just paid the bill and left. As I was at home looking at the receipt I decided I wanted to talk to one of the technicians and maybe they could explain to me the price so I called and asked to talk to someone and was connected with the same girl (because the technicians had left for the day) and she said basically the same things to me, that she doesnt make the prices and she can't help me. I was pretty disappointed in the experience and am honestly still confused why an oil change costed me $50. Also, I recommend training the receptionist to be able to read and explain receipts to customers because the service papers can be a little confusing.
by Jbro1979 from Beaumont, Tx
January 5, 2019
Do not have anything negative to say... I have owned mine for about 6 months! Gas mileage is awesome! Comfortable roomy and relaxing car... This vehicle will be perfect for my son when he starts driving and I purchase a new Nissan!
I happily drove away in a new Nissan Rogue. Barbara Satterfield was the sales person who assisted me. What first got my attention was when I emailed her about a few vehicles I had viewed on the website. In the past, as soon as my email was delivered, my phone started ringing. She replied to my email as soon as she received it and asked my preference, whether text, email or phone call. She asked what options I was looking for and helped guide me in the right direction. She answered all my questions quickly and clearly and if she didn't have an answer, she immediately went to someone who knew and got the answer. She is friendly, helpful and knowledgeable. She made me feel completely comfortable and made my buying experience very nice. I will definitely refer my friends and family to Barb and KC Summers. Barb gets a 2 thumbs up from me!
Affordable and Reliable
by Rose from Brooklyn NY
January 2, 2019
Car is stylish, reliable and affordable and good on gas. Car is built to endure wind speeds driving on the high way. Car has bluetooth and different modes you can put the car in depending on environment.
Not at all happy with my last 2 visits to the service dept. As I sat in the waiting area with many other customers, quite a few employees came in & never smiled, spoke or even acknowledged any of us were sitting there. They were very rude , as if they were " better than us". The gentlemen at the service desks were very polite & went out of there way to make me feel welcome. Also, I was told there was nothing wrong with my car & there was definitely a problem. After bringing it back in a second time with proof of the problem they finally found the issues. I have spent approximately 4 hrs. over the course of 2 days in the waiting area & will be coming in a 3rd time to get the problem hopefully fixed for the final time. I have been coming to this service dept. for many years & have also bought several vehicles here. Lately, I am treated & feeling like " just a number" & not as a customer who was once appreciated. Not happy with the service.
Great value compact suv
by City Girl from Jersey City, Nj
January 11, 2019
We have only had our Rouge for a week, but love it! We were looking at Honda CRVs but choose the Rouge because it is rated as highly and is much more affordable. Our vehicle firs not have all of the bells and whistles but is being it friendly and comfortable.
Barb Satterfield helped me find the car of my dreams and for such a great price, we will be clients of her for all our vehicle needs! Thank you!!!!
Nissan makes a great vehicle. Good buy.
by HotRod from Richmond VA
December 19, 2018
Looked at many SUV’s. The Armada is a great deal for what you get. Very stylish design, third row seats lay just about all the way flat which is perfect for our two large dogs. Surprisingly the Armada drives like a mid side vehicle and also has plenty of passing power when needed.
Since this is the first Nissan i have ever owned i must say i am pleases with all aspects of the car. There are many thing(technology) that are above my ability to properly set up but my daughter has handled those issues for me. The salesman did the things i thought about and offered do do others but it was late and i wanted to get home. My experince with this entire transaction was excellent.
Pilson is the place to go! Jeff & Jim did everything possible to get us in the car we wanted. Great experience!
Absolutely love it
by James from Manchester ct
January 11, 2019
I just got a 2018 Altima with 10k miles from a small local dealer. It was almost four thousand dollars cheaper than the Nissan dealer. I love all the new features like remote starter and blind spot warning. The car drove very good and hope to have for many years
I buy my cars from Pilsons in charleston Ill, and have always had great customer service from the sales team and finance team... Recently I purchased my second Lincoln MKS from Travis Stanfield and I have to say he went above and beyond to find me this car. You can be assured when you walk into Pilsons you will always see the whole staff smiling and ready to help you out.. The General Manager John has always treated me very well and has done an amazing job building the team he has in Charleston
A trustworthy car
by AMG from Tampa, FL
January 13, 2019
From the point I took possession of this car it has been completely dependable. Ours is a basic version of this car, but it works nicely for us.
I recently purchased my first vehicle at Roy Schmidt Honda and I couldn’t be happier with my experience! Jake Hotze was the salesman I worked with and he went above and beyond to find me a vehicle that best fit my needs and more! Jake along with the rest of the Roy Schmidt Honda staff was very knowledgeable, informative, and upfront about their vehicles and what they had to offer. After finding the vehicle I wanted, Ben Rohlfing helped me with my financing options and thoroughly walked me through every step of the way making everything very clear. What I expected to be an overwhelming experience turned out to be very straightforward and easy. Thank you for being so welcoming and patient and making me a first time vehicle owner. I look forward to doing more business with you guys!
Used faulty power steering pump
by Dissatisfied from Red deer Alberta
January 14, 2019
Power steering is loud and whining but Nissan says it is normal noise. Changed to different power steering pump in2018 but won’t replace 2017 pump
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