The woman I left my Honda Fit with in the Service Bay was extremely helpful. She let me borrow a vehicle to do errands while waiting for the passenger side air bag to be replaced and for them to conduct a complete diagnostic of the air conditioning unit to determine why it wasn't working all summer. Although she tried calling me to let me know the cost of fixing the air conditioning unit, which consisted of (replacing the Freon, would be the same as the cost of the diagnostic and couldn't get in touch with me, she made a wise choice in determining that I would choose to replace the Freon this time rather than having to return and end up being charged double. She deserves this praise and probably a raise.
Excellent store to shop a vehicle from. Super relaxing an not tense at all. They actually let you breathe when buying a vehicle. Also helps out if something is wrong with the vehicle they will fix it without a problem. You give them respect they will respect you back an than some!
This past week I took my vehicle to Rhinelander Nissan for repair and servicing. The staff was cordial,the service was excellent and the explanation of the service was thorough. I highly recommend them for any time of vehicle work. Oh, I almost forgot,the coffee was god too!
I took my Nissan to rhinelander Nissan, not only was the price pheasible, but the quality of the work that was done was amazing, the questions that I asked that were kindly and professionally answered was impressive. The customer service was very good; kind and courteous, allowing the customer, me, to feel a part of and right at home. I would recommend this dealership to anyone looking for a vehicle, service work or repair, or just to call for an everyday question regarding any type of vehicle. Thanks again rhinelander Nissan, truly grateful for each n every one of you who participated in the process regarding my vehicle.
I have to say that these people were the most kind and accommodating service people with whom I have ever dealt!!! I went in for just an oil change and after an inspection of my vehicle we found that I was driving with unsafe brakes. They helped me out with transportation and had my SUV fixed the next morning. Thank you Rhinelander Nissan for your kind and caring service with a smile! I highly recommend the service department!
My first vehicle I went through GM. Amber set me up with great information then set me up with an appointment to meet with a sales rep. Austin was the sales rep who found me the best vehicle for me! Great experience
We contacted Rhinelander Auto through the internet based on a listing we saw for a used van. Paul contacted us and invited us to visit. We traveled over 100 miles through a snowstorm to look at a used vehicle. We were treated with great respect and our requests were met without hesitation. The experience was most positive and we have been very satisfied with our purchase.
I had a very positive experience in buying my truck from Lenz's, great pricing, professional staff, and friendly people. I also had Lenz install some accessories on my truck and found the Service Department to be great. Nick Durkee has been totally outstanding. We also had them do a complete brake job on my wife's Jeep. Their pricing was very competitive with other estimates we received, they treated my wife with complete respect, and gave her the use of a loaner vehicle while hers was being worked on. I have already, and will continue to recommend their dealership and service department to anyone.
Very pleased. Acquiring an appointment to replace my airbags that were under recall was easy. I had an appointment within a week. I had the use of a loaner car. My own vehicle was ready when promised & the pickup process was fast & efficient. Staff was very professional.
After having some extremely negative car experiences at another Rhinelander car dealer, we have now purchased our second gently used vehicle from Rhinelander Nissan and couldn’t be happier. The customer service is the best I have ever experienced, and I wouldn’t hesitate to recommend this dealership to anyone looking for a vehicle!
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